ARI F&B Customer Audit

Is the menu clear, accurate and descriptive? <br>

Are the food and dishes attractively display? <br>

Are the counters/serving areas stocked well? <br>

Is their a vegetarian or healthy option choice? <br>

Is there a gluten free option available? <br>

Trading-up option(s) offered (e.g. larger sizes or add-ons) and/or Bundles & Meal Deals offered <br>

Is the Menu reasonably priced? <br>

Was your food presented in a hygienic/appetizing manner <br>

Were you happy with the temperature of you food? <br>

Were you happy with the quality of the ingredients? <br>

Did it taste as you expected? <br>

Would you order this item again <br>

Good Customer service observed: Greeting, Interaction, Courteous, Informed, Smiling, Responsive. <br>

Customers are served quickly, no excessive queues <br>

Servery Counters are maintained and kept clean and tidy throughout service <br>

Employees are well presented, tidy and in uniform. <br>

Is management or supervisor visible in the unit? <br>

Are the employees knowledgeable about the menu options? <br>

Adequate Signage in place - Entrance menu, signpost signs <br>

General Standard of decor, repair and furnishings in the facility are to good standard <br>

Servery & dining areas - clean & well maintained throughout service periods <br>

Signage - e.g. Fairtrade, Vegetarian, Allergens. Staff aware of allergens policy. Signage Clean & in Good condition <br>

Trays, Cutlery, Condiments, Crockery and Service Utensils - appropriate, clean, dry & in good condition <br>

Pricing visible for ALL items at point of purchase, up to date <br>

Cashier area is clutter free, including behind stations <br>

Did you experience a "WOW" ("were you plesently surprised my something today") 10 or Zero Marks <br>