Audit
Host Name:
Position
Hotel / Property
Observed By:
Behavioral Observation
Behavioral Observation -
Score based on the following criteria:
5-Exceptional
4-Skilled
3-Satisfactory
2-Needs Development
1-Needs Improvement
0-Not Displayed
N/A - Mark N/A only if applicable to the individual situation observed.
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
Service Interaction: GUEST/BSA
The service interaction observation below touches GUEST Model and BSA service items.
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
Hosting Extras
Host was carrying their Brilliant Hosting Card:
Host was able to identify the Art of Hosting theme for the week from stand-up:
Host knows the Hosting move of the day:
Host can name 3 items discussed in their department stand-up that day:
Detailed Observation Notes
Enter any observation notes or hotel specific focus items here:
LEARN Observation
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
- N/A
- 5 - Exceptional
- 4 - Skilled
- 3 - Satisfactory
- 2 - Needs Development
- 1 - Needs Improvement
- 0 - Not Displayed
Detailed LEARN Observation Notes