Audit hospice visit questions - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

BACKGROUND SERVICES

• How many beds do you have?

  Yes

  No

  N/A

• COMMENTS:

• How many patients attend Day Care service?

  Yes

  No

  N/A

• COMMENTS:

• How many internal catering functions do you provide weekly?

  Yes

  No

  N/A

• COMMENTS:

• Do you provide external meetings & how many approx per week?

  Yes

  No

  N/A

• COMMENTS:

• Who's responsibility is hospitality services for external & internal meeting?

  Yes

  No

  N/A

• COMMENTS:

• Do catering staff (chefs) clean satellite kitchens in the hospice?

  Yes

  No

  N/A

• COMMENTS:

• Are your catering team expected to help at fundraising events?

  Yes

  No

  N/A

• COMMENTS:

• Do you complete patients satisfaction surveys about food & service provided?

  Yes

  No

  N/A

• COMMENTS:

• Do you complete staff satisfaction surveys of the food provide for patient & staff meals?

  Yes

  No

  N/A

• COMMENTS:

• Are their any other services the catering team provide for patient or the Hospice?

  Yes

  No

  N/A

• COMMENTS:

• What catering services do you provide for visitors?

  Yes

  No

  N/A

• COMMENTS:

CATERING STAFF

• How many full time catering staff do you have?

  Yes

  No

  N/A

• COMMENTS:

• How many part time catering staff do you have including hours

  Yes

  No

  N/A

• COMMENTS:

• What training do your catering staff undertake, mandatory, induction, food hygiene & management?

  Yes

  No

  N/A

• COMMENTS:

• Do volunteers help in the kitchen & what are their general duties?

  Yes

  No

  N/A

• COMMENTS:

• What shift patterns do the catering staff work?

  Yes

  No

  N/A

• COMMENTS:

• How often do the catering staff see patient or who's responsibility is it to visit patient if needed due to dietary requirements?

  Yes

  No

  N/A

• COMMENTS:

VOLUNTEER STAFF

• Do volunteers work in the kitchen?

  Yes

  No

  N/A

• COMMENTS:

• What tasks or duties do the volunteers undertake in the kitchen?

  Yes

  No

  N/A

• COMMENTS:

• Are your volunteers provided with training, inductions, food hygiene certificate & uniforms (safety shoes etc)?

  Yes

  No

  N/A

• COMMENTS:

• How many hours do your volunteers work?

  Yes

  No

  N/A

• COMMENTS:

HOSPICE FOOD SERVICES

• How is your budget set?

  Yes

  No

  N/A

• COMMENTS:

• Do you have a recharge for internal & external meetings?

  Yes

  No

  N/A

• COMMENTS:

• Do you provide staff meals, are they subsidised?

  Yes

  No

  N/A

• COMMENTS:

• How many staff meal produced in a week?

  Yes

  No

  N/A

• COMMENTS:

• Do you provide meals to visitors? Do you charge them?

  Yes

  No

  N/A

• COMMENTS:

• Are hot beverage supplied free to hospice staff?

  Yes

  No

  N/A

• COMMENTS:

• What food do you provide for internal meetings & recharge costs?

  Yes

  No

  N/A

• COMMENTS:

• Do you have set menus & costings for external meetings?

  Yes

  No

  N/A

• COMMENTS:

• Do you buy as much as possible from local suppliers or use a central order system suppliers etc Brakes, links systems or 3663?

  Yes

  No

  N/A

• COMMENTS:

• What percentage do you use fresh to frozen products or ingredients?

  Yes

  No

  N/A

• COMMENTS:

• Is there anything else you provide from the catering regarding hospice food provided?

  Yes

  No

  N/A

• COMMENTS:

HOSPICE PATIENT FOOD

• How often are your patients menu rotated monthly, seasonal, weekly or daily?

• COMMENTS:

• What menus do you offer & when?

  Yes

  No

  N/A

• COMMENTS:

• Do you offer the same lunch menu to IPU patient & Daycare?

  Yes

  No

  N/A

• COMMENTS:

• Are Daycare patients meals service at the same time as IPU patients?

  Yes

  No

  N/A

• COMMENTS:

• Do you provide different portion sizes & how do you determine or control the size?

  Yes

  No

  N/A

• COMMENTS:

• Do you offer protected meal times for IPU patients?

  Yes

  No

  N/A

• COMMENTS:

• What time are your meal times?<br><br>BREAKFAST:<br>LUNCH:<br>TEA:

  Yes

  No

  N/A

• COMMENTS:

• Do you provided afternoon tea & what?

  Yes

  No

  N/A

• COMMENTS:

• Do you provide a supper menu or service? What time?

  Yes

  No

  N/A

• COMMENTS:

• What type of drinks are available or provided for patients?

  Yes

  No

  N/A

• COMMENTS:

• Do you provide full English breakfast service?

  Yes

  No

  N/A

• COMMENTS:

• How are special diets disseminated & provided?

  Yes

  No

  N/A

• COMMENTS:

• Do patients have excess to any alternative menus or provided & how is this achieved?

  Yes

  No

  N/A

• COMMENTS:

SERVICE & DELIVERY OF FOOD & MEALS TO PATIENTS & HOSPICE

• Are patients meals served by Carer/Nursing or Catering staff?

  Yes

  No

  N/A

• COMMENTS:

• How are patients daily menu choices completed? Who completes these catering or nursing staff?

  Yes

  No

  N/A

• COMMENTS:

• How many starters, mains & desserts are offered on the daily menus?

  Yes

  No

  N/A

• COMMENTS:

• What happens if the patients doesn't like any of the choices available on the day or menu?

  Yes

  No

  N/A

• COMMENTS:

• Special diets - purée meals, religious beliefs or dietary requirements offered & menus etc?

  Yes

  No

  N/A

• COMMENTS:

• Are the patients meals served from a hot trolley & what your holding time?

  Yes

  No

  N/A

• COMMENTS:

• Are meal times flexible?

  Yes

  No

  N/A

• COMMENTS:

• Do the patients rooms have catering folder in them with information about the service available or menus?

  Yes

  No

  N/A

• COMMENTS:

• What happens out of hours if patients wants food?

  Yes

  No

  N/A

• COMMENTS:

• Do you provided a separate dining area for IPU patient if they wish?

  Yes

  No

  N/A

• COMMENTS: