Aviapartner internal inspection for pax department. Check in and boarding

Check in is opened at time agreed in SLA

Number of desks as agreed in SLA is respected

Scales are on zero when no bag in place

Stationary is protected and not accesible to non authorized persons

DGR signs are present and visible at check in

Flight information is displayed on the screens

Staff appearance

Eye contact

Attitude towards customer

Old tags are removed

Heavy tags are used

Greeting Passenger

Handbaggage check is done consistenly

Stationary which is not used but printed is made unusable

Pax document check

Show boarding gate, seat number and give boarding pass with both hands

Wishing pax a nice flight

Gate is opened at time agreed in SLA

Number of agents present is as agreed in SLA

Flight information is displayed on the screens

DGR signs are present and visible

Stationary is protected and not accesible to non authorized people

Staff appearance

Good attitude towards customer

Preborading is done (PRM, infants...)

Eye contact

Greeting passenger

Wishing pax a nice flight

Handbaggage check is done consistenly

if bags removed at gate, DG questioning is performed

Pax document check

When flight is delayed, passengers are informed regulary about delay

The procedure for reconciliation in case of missing pax at gate is respected

Stationary which is not used but printed is made unusable

Are passengers boarding through a safe route

All agents wear PMP (hearing and hiviz)

pax are supervised at all times