Information
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Back of House ops preparation
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Conducted on
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Prepared by
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Store Number/Location
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Personnel
General Tidiness
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Does the store have blue lever arch files for paperwork all labelled correctly?
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All POS material current and tidy, old POS being recycled?
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Are totes being sent back to the warehouse regularly?
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Does the store have sufficient amounts of the following?
- Goods Collection Sheets
- Tote seals
- Reconciliation envelopes
- Contracts
- Trade in stickers
- Trade in bags
- Data destruction envelopes
- Plain paper
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If no, are they able to order before they run out?
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HOW2 order and banner materials stored tidily and not over ordering?
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Is the store sending surplus (10+) stock of Dummy handsets back to the warehouse?
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Is there a clear area set aside for repaired handsets?
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Is there a clear area set aside for D2S/Instant ship handsets?
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Are D2S/Instant ship handsets being removed from their grey/white bags?
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Use this field for any notes.
Consignments
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Is there a clear area set aside for 2nd & faulty and repairs to be consigned?
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Are the consignment load lists for branches 7161 (2nd & faulty) & 226 (repairs) up to date with nothing outstanding over 7 days?
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Are the weekly recalls being completed to 100%?
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Is the consignment process being followed correctly? I.e. tote seals and tote number added to goods collection sheets, manifest copies filed away with relevant GCS, regular consignments (3 times a week minimum)?
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Use this field for any notes.
Paperwork - Contracts & Insurance/Delivery/Audits etc
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Are the delivery manifests being checked off properly and a coversheet filled out correctly?
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Are any discrepancies being logged within 48 hours and resolved within 7 days?
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Are MSC's being completed inline with RAG, discrepancies being reported and resolved within 7 days and a cover sheet filled out correctly?
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Is each section of the audit being completed correctly?
- Serial
- Non-serial
- Repairs
- 2nd and faulty
- Geek squad booklets
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Are contracts and insurance being scanned/consigned regularly? (Min. once per week)
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Is data destruction being carried out in line with company policy?
- Contracts - 30 days
- Banking - 6 months
- Geek squad - 30 days
- GCS/Manifests
- Credit Card slips - 6 years
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Use this field for any notes.
PIE Processes
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Is the open orders list up to date and clear of any outstanding orders over 7 days old?
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Use this field for any notes.
Banking
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Is the banking being completed correctly? I.e. cash up sheets printed on envelope, money and CC slips placed inside and in the safe until checked off, bank lodgement slip filled out and cash placed into clear bag in the safe ready for collection by G4S/Sunwin?U
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Is the weekly banking being completed correctly? I.e. Once fortnightly, lodgements placed into envelope with dates from and to clearly marked, envelope placed into dedicated banking area for future reference, cover sheet signed and checked?
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Is the weekly petty cash report being completed correctly? I.e. Receipts checked against system totals, signed off, receipts stapled to relevant sheet and placed into a dedicated area?
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Use this field for any notes.
Sign off
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Sign here