Backstage Excellence - Getting Fit for Peak 2016

• Audit Title

• Client / Site

• Conducted on

  Date

Clothing & Home Operations

• Are the A&A and management teams aware of the new Backstage Excellence SOP published in May 2016?

  Yes

  No

  N/A

• Is there a seasonal area in preparation for seasonal stock eg: Gift Shop?

  Yes

  No

  N/A

• Are Backstage Excellence labels consistently seen on CHA overstock?

  Yes

  No

  N/A

• Has labelled stock been worked within the last 7 days?

  Yes

  No

  N/A

• If 'No' can the A&A and Management teams describe the stock situation?

  Yes

  No

  N/A

• Is hanging stock within bins labelled by stroke level with identification tags?

  Yes

  No

  N/A

• Is stock in totes separated to stroke level and labelled?

  Yes

  No

  N/A

• Is there a robust process for identifying non-merchandised stock utilising SSPR's?

  Yes

  No

  N/A

Clothing & Home Deliveries

• Is the delivery planner being used to calculate where resource is needed to fill?

  Yes

  No

  N/A

• Is there a floor plan available identifying drop and return points and is there a clear SLA in place?

  Yes

  No

  N/A

• Is returned stock labelled using the Backstage Excellence labels?

  Yes

  No

  N/A

• Is productivity being measured daily?

  Yes

  No

  N/A

Clothing & Home OSA and VLM Scanning?

• What was the percentage of the most recent Backstage Scan?

  Yes

  No

  N/A

• Can the A&A team explain the picking list process once the scan results have been published?

  Yes

  No

  N/A

• Can the Management team discuss the result of the most recent facing count and any action taken?

  Yes

  No

  N/A

• Have all A&A team members been accredited in the CHA training?

  Yes

  No

  N/A

AOB

• Is the decor drop zone clear and tidy and has all old decor been discarded?

  Yes

  No

  N/A

• Is the Acrylics area tidy and organised with all acrylics binned away nearly?

  Yes

  No

  N/A

Food Operations - Cold Chain

• Is the fridge labelled and organised by department with a clear area for eventing stock eg: Dine In?

  Yes

  No

  N/A

• Is the Cold Chain fill SOP being correctly followed?

  Yes

  No

  N/A

• Is there an SLA in place for fill and top-up?

  Yes

  No

  N/A

• Does the Foods and Operations model reflect sufficient resource for the fill operation?

  Yes

  No

  N/A

• Is cold chain productivity measured daily?

  Yes

  No

  N/A

Food Operations - Ambient

• Is the ambient segregation principle in place and used?

  Yes

  No

  N/A

• Is priority stock identified and sent to the sales floor straight away?

  Yes

  No

  N/A

• Is all remaining ambient stock worked before being binned?

  Yes

  No

  N/A

• Is the ambient fill and top-up SLA up to date and in use?

  Yes

  No

  N/A

• Do both Foods and Operations staffing models reflect sufficient resource needed for fill?<br>

  Yes

  No

  N/A

• Is ambient productivity measured daily?

  Yes

  No

  N/A

Foods Deliveries

• Is the planner used to calculate where resource is required during fill?

  Yes

  No

  N/A

• Is there a floor plan available identifying drop and return points?

  Yes

  No

  N/A

• Is productivity discussed during a huddle/meeting?

  Yes

  No

  N/A

FOPT

• Can the A&A team discuss the previous week FOPT score and any action plans?

  Yes

  No

  N/A

AOB

• Is the food props area tidy and organised with all props binned?

  Yes

  No

  N/A

• Is the decor area tidy and organised with all old decor disposed of?

  Yes

  No

  N/A

Operations

• Is the equipment area to matrix?

  Yes

  No

  N/A

• Is the only equipment over matrix bespoke or is there a plan in place to return?

  Yes

  No

  N/A

• Are all consumables and wrapping materials binned neatly and labelled with BTF's?

  Yes

  No

  N/A

• Has the store reviewed uplifting orders in preparation for Peak?

  Yes

  No

  N/A

• Is the cold room and freezer clean and tidy?

  Yes

  No

  N/A

• Is the cold room fully rotated and date checked daily in readiness for top-up?

  Yes

  No

  N/A

• Is Refresh cleaning up to date with due diligence complete?

  Yes

  No

  N/A

• Are offices clean and tidy with a clear desk policy in place?

  Yes

  No

  N/A

• Has the store completed the cleaning App highlighting recommendations?

  Yes

  No

  N/A

• Is the cleaning and co

  Yes

  No

  N/A

VM

• Has all high level decor been binned away neatly?

  Yes

  No

  N/A

• Has all high level decor been reviewed post launch and old decor discarded?

  Yes

  No

  N/A

• Have all mannequins and equipment been binned neatly and into matrix?

  Yes

  No

  N/A

• Has all stock used to dress sales floor mannequins been recorded into VM stock pot following launch?

  Yes

  No

  N/A

• Has any stock removed from mannequins been re-packaged where appropriate and placed back on sale? If not appropriate has the relevant action been taken?

  Yes

  No

  N/A

• Is the VM area as a whole clean and organised following launch?

  Yes

  No

  N/A