Backstage PACE review

• Document No.

• Backstage PACE review

• Client / Site

• Conducted on

  Date

• Sam Fitch

• Location
  Address

• Personnel

Presentation

• Are the entrances to the store clean, clear and inviting?

  Yes

  No

  N/A

• Are the doors unlocked on time and customers welcomed with a warm, friendly greeting?

  Yes

  No

  N/A

• Are all till points clean, clear and supplied with consumables and free from loose equipment?

  Yes

  No

  N/A

• Are fitting rooms, clean, clear and tidy?

  Yes

  No

  N/A

• Are all fridge kick plates in place?

  Yes

  No

  N/A

• Are all exteriors and perimeters to the store clean and free from debris and/or rubbish?<br>

  Yes

  No

  N/A

• Is store lighting fully functional and if not has a job been raised with Matrix?

  Yes

  No

  N/A

• Are staff looking presentable and PPE worn if required?

  Yes

  No

  N/A

Availability

• Are there clean baskets and trolleys available at the appropriate entrances?

  Yes

  No

  N/A

• Is food fill complete and shop floor ready to trade?

• Is CHA fill complete and shop floor ready to trade?

• Are the SLAs for stock replenishment in place and being met?

  Yes

  No

  N/A

• Are zoners in place, all phones being carried and answered?

  Yes

  No

  N/A

Commerciality

• Are staff aware of Deals and Offers and appropriate stock driven to the sales floor?

  Yes

  No

  N/A

• Is all equipment working and functional e.g. Tills/iPads/fridges etc?

  Yes

  No

  N/A

• Are any outstanding maintenance issues logged and followed up through the correct channels?

  Yes

  No

  N/A

• Is Collect by Car functioning and manned?

  Yes

  No

  N/A

• Are all magazines and brochures topped up in appropriate places?

  Yes

  No

  N/A

• Are backstage runners wearing 'happy to help' high vis vests?

  Yes

  No

  N/A

Experience

• Are sales floors at a comfortable temperature?m

  Yes

  No

  N/A

• Is there evidence of Right People, Right Place, Right Time?

  Yes

  No

  N/A

• Are staff aware of and greeting customers? <br>

  Yes

  No

  N/A

• Have cleaning standards been reviewed using the cleaning app and/or walk round with supervisor and any issues flagged/logged correctly?

  Yes

  No

  N/A

• On a scale of 1-10 how does the staff journey feel? Sample check various members of staff.