- New Customer
- Post Bill Payment
- Prepaid Bill Pay
- Accessory Sale
- Phone Issue
- Billing Issue
Was a Remo Tablet being used during this transaction?
If no, Was there a Remo Tablet Free to use for this transaction?
Did the associate do a account audit?
Did the RSA ask about @Work up front?
Did the Associate ask to run credit?
Was a prepaid or SCNC solution offered if not closing Postpaid?
Did the associate demonstrate and ask for a MI sale?
Did they lead with Unlimited Data?
Was an accessory solution offered?
Did the associate recommend Audio products?
Did the associate bundle at least 3+ on EIP?
What did the RSA do well?
What could the RSA improve on?
What behaviors were not observed?