Title Page
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Select Store
- Arundel Mills
- Glen Burnie
- Bel Air
- Cockeysville
- Towson
- Perry Hall
- White Marsh
- Essex
- Harborplace
- Hickory
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Conducted on
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Leader Name
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RSA Observed
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Did the RSA explore and discover?
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Did the RSA display problem solved?
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Did the RSA make it personal?
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Did the RSA guide the purchase?
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Did the RSA display stay connected?
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Did the RSA discuss Why T-Mobile?
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Did the RSA ask about @Work?
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Did the RSA discuss or walk customer over to an MI product?
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Did the RSA conduct and account audit?
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Was a prepaid or SCNC solution offered?
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Was an accessory solution offered?
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What did the RSA do well?
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What could the RSA improve on?
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What behaviors were not observed?
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Leader Signature
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RSA Signature
