Barjack server bsa audit

• Date

  Date

• Conducted By

• Location
  Address

Restaurant - Lunch/Dinner

• Enter Restaurant name

• Enter Host/hostess name(s)

• Host/hostess confirms arrival and welcomes guest within 5-10 seconds being the first to offer a smile & eye contact and welcoming verbiage.

  Yes

  No

  N/A

• Host/hostess seating procedure meets standard

  Yes

  No

  N/A

• Host/hostess takes pride in and takes care of personal appearance

  Yes

  No

  N/A

• Host/hostess provides a warm welcome (Three Steps of Service). We offer small talk while escorting the guest to the table

  Yes

  No

  N/A

• Host/hostess uses proper verbiage and is "On Stage"

  Yes

  No

  N/A

• Enter Server name(s)

• Server arrives at the table within 2 min.Server is knowledgeable about menus and uses suggestive selling(recommendations). We recommend 2 Appetizer, 2 Main courses and two alcoholic drinks. Appetizers are served within 10 min, main courses 3 min thereafter

  Yes

  No

  N/A

• Server greeting and order taking meets standard. We use the guest name and introduce ourselves

  Yes

  No

  N/A

• Food and beverage service must be provided in a timely fashion. Restaurant drinks are served within 3 min, Pool and Beach within 5 min

  Yes

  No

  N/A

• Beverage service and accompaniments meet standards

  Yes

  No

  N/A

• Server provides exceptional service. Quality check after 3-5 min

  Yes

  No

  N/A

• Server properly presents the check. The check presenter is clean and holds a pen. All dishes / empty cups etc are cleared off the table prior to presenting the check

  Yes

  No

  N/A

• Table setting enlivens the senses

  Yes

  No

  N/A

• Restaurant menu and food quality meet standards

  Yes

  No

  N/A

• Restaurant provides an enjoyable ambiance

  Yes

  No

  N/A

• Management observed interacting with guests during dinner

  Yes

  No

  N/A

• Employee owns and resolves guest's requests and opportunities immediately

  Yes

  No

  N/A

• Server takes pride in and takes care of personal appearance

  Yes

  No

  N/A

• Server provides a warm welcome (Three Steps of Service)

  Yes

  No

  N/A

• Server provides a fond farewell (Three Steps of Service) and offers additional assistance

  Yes

  No

  N/A

• Server uses proper verbiage and is "On Stage"

  Yes

  No

  N/A

• Server anticipates need(s)

  Yes

  No

  N/A

• Server enhances emotional engagement (positive)

  Yes

  No

  N/A

• Server enhances emotional engagement (negative)

  Yes

  No

  N/A

• Menu Knowledge - Employee is tested in at least 3 menu items.

  Yes

  No

  N/A

Sign Off

• Name and Signature

  Sign