• If lid is open, then close the lid. Otherwise continue to next step.

    BC-Close the lid.jpg
  • Ensure the latch is fully engaged

    latch examples.jpg
  • Activate flush

    Activate flush.jpg
  • Did the toilet deliver water to the pan?

  • Was the Air successfully delivered to the pan?

  • Was the contents of the pan cleared?

  • Was the water trap in the pan fully restored?

  • Does water continue to enter the pan long after the flush has finished?

  • Advance Maintenance Required. Request an Engineer to visit.

    Engineer.png
  • Does the toilet keep needing to be reset?

  • Inspect buffers and seals on both lid & seat.

  • Are any of the buffers or seals missing or fitted incorrectly?

  • Replace/refit any buffers or seals that need correcting and then test flush 10x.

  • Did the toilet deliver a full flush every time without needing to be reset?

  • Issue Resolved, No further action required.

    thumbs up.png
  • Test flush and observe the latch during operation

    latch examples.jpg
  • Did the latch appear to go out of range of the pan sensor?

  • Replace lid and seat seal then test flush 10x.

  • Did the toilet deliver a full flush every time without needing to be reset?

  • Issue Resolved. No further action required.

    thumbs up.png
  • Advance Maintenance Required. Request an Engineer to visit.

    Engineer.png
  • Advance Maintenance Required. Request an Engineer to visit.

    Engineer.png
  • Replace lid and seat seals, then test flush 10x.

  • Did the toilet deliver a full flush every time without needing to be reset?

  • Issue Resolved. No further action required.

    thumbs up.png
  • Advance Maintenance Required. Request an Engineer to visit.

    Engineer.png
  • Advance Maintenance Required. Request an Engineer to visit.

    Engineer.png
  • Inspect all seals and buffers on both lid & seat

  • Do either have any buffers or seals missing and/or fitted incorrectly?

  • Correct and then test flush.

  • Was the contents of the pan cleared this time?

  • Does the pan appeared to be blocked?

  • Remove Blockage then test flush.

  • Is the toilet now operating correctly?

  • Well Done, Issue Resolved.

  • Advance Maintenance Required. Request an Engineer

  • Advance Maintenance Required. Request an engineer to visit

    Engineer.png
  • Perform a reset by pushing and holding in the flush button for 15 seconds, a flush will automatically activate if a rest was successful. For Wave to flush just hold hand in front of sensor for 15 seconds. For close to flush toilets are unable to be reset externally.

    Perform a reset.jpg
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