BASIC OEP SILVER RETAILER FY20

• Store Name

• OEP Store Walk Tier

  De-Banner

  Silver

  Gold

  Elite

• # of Store Walk

• Store Format

  Foodland/Other

  IGA

  Supa IGA

  IGA Xpress

  Corp Store

• Date/Time

  Date

• Prepared by

• Location
  Address

• State

  Select NSW SA WA VIC QLD NZ

  • NSW
  • SA
  • WA
  • VIC
  • QLD
  • NZ

Car Park

• Car Park clean and tidy?

  Yes

  No

  N/A

• Car Park rubbish bins emptied?

  Yes

  No

  N/A

• The car park is clear of abandoned trolleys?

  Yes

  No

  N/A

• Car Park has all lights working?

  Yes

  No

  N/A

• Car Park is safe and free of hazards?

  Yes

  No

  N/A

• IGA Signing clean & lights working?

  Yes

  No

  N/A

Store Entrance

• Windows & doors are clean and free of debris?

  Yes

  No

  N/A

• Hours of trade are visible & correct?

  Yes

  No

  N/A

• Catalogues are available for customers?

  Yes

  No

  N/A

• Store entry is clean & inviting with no product barriers?

  Yes

  No

  N/A

• Are sufficient trolleys, baby capsules and baskets available for customers free of debris and in good condition?

  Yes

  No

  N/A

• Promo material is current, visible & in good condition?

  Yes

  No

  N/A

Front End

• Are cigarettes fully stocked? (5 or less)

  Yes

  No

  N/A

• All cigarette prices up to date? (Random check)

  Yes

  No

  N/A

• Is all legislatively required tobacco signage correctly displayed? (Refer to your state-specific legislation.)

  Yes

  No

  N/A

• Do all products have shelf tickets?

  Yes

  No

  N/A

• All impulse checkstands well-stocked, neat and tidy?

  Yes

  No

  N/A

• Less than 10 out of stocks in department including drink fridges?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Are all staff engaging with customers and providing great customer service?

  Yes

  No

  N/A

• Staff rosters meeting the demands of trading periods?

  Yes

  No

  N/A

• No more than 2 customers waiting at a time?

  Yes

  No

  N/A

Produce Department

• All fridges & display units well merchandised & ticketed?

  Yes

  No

  N/A

• Fridges & display units clean, neat & free of dirt & debris?

  Yes

  No

  N/A

• Is the department free from spoiled & bruised produce and/or flies in the department?

  Yes

  No

  N/A

• Less than 5 out of stocks total department including cases?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

Bakery Department

• All racks/bins/fixtures well merchandised and signed?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (10 items)

  Yes

  No

  N/A

• Proprietary bread is fully stocked with correct ticketing?

  Yes

  No

  N/A

• Cake, biscuit and dessert section is fully stocked with correct ticketing?

  Yes

  No

  N/A

• Non-proprietary bread is fully stocked with correct ticketing?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

Deli Department

• Hot Food, deli case, deli prep and chicken warmer area clean, tidy and appealing?

  Yes

  No

  N/A

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (10 items)

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

• All fixtures and cases well merchandised and signed?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• BBQ Chicken available for purchase?

  Yes

  No

  N/A

Meat/Seafood Department

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (10 items)

  Yes

  No

  N/A

• Are all fixtures, coolers and cases well merchandised and signed?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

• Back area of department clean, neat and tidy?

  Yes

  No

  N/A

Fresh Seafood Department (If applicable)

• Displays/racks clean, neat and free of dirt & debris?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (10 items)

  Yes

  No

  N/A

• Are all fixtures, coolers and cases well merchandised and signed?

  Yes

  No

  N/A

• Less than 5 out of stocks total department?

  Yes

  No

  N/A

• No overpowering seafood smell in department? (Seafood)

  Yes

  No

  N/A

• Back area of department clean, neat and tidy?

  Yes

  No

  N/A

Dairy

• Dairy areas neat, clean and tidy including glass doors & cases?

  Yes

  No

  N/A

• Do all products have shelf tickets?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (10 items)

  Yes

  No

  N/A

• Aisles are free of clutter and floor displays?

  Yes

  No

  N/A

• Less than 20 out of stocks total department?

  Yes

  No

  N/A

• Are all fixtures, coolers, and cases well merchandised & signed?

  Yes

  No

  N/A

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

Frozen

• Back area of department clean, neat & tidy?

  Yes

  No

  N/A

• Frozen areas neat, clean and tidy including glass doors & cases?

  Yes

  No

  N/A

• Do all products have shelf tickets?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (10 items)

  Yes

  No

  N/A

• Aisles are free of clutter and floor displays?

  Yes

  No

  N/A

• Are all fixtures, coolers and cases well merchandised and signed?

  Yes

  No

  N/A

• Less than 20 out of stocks total department?

  Yes

  No

  N/A

• No Ice build up in the frozen sections?

  Yes

  No

  N/A

Grocery/GM

• Display/Racks clean, neat and free of debris?

  Yes

  No

  N/A

• Store has proper recovery process in place for daily use?

  Yes

  No

  N/A

• Is capping neat & tidy?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock? (25 items)

  Yes

  No

  N/A

• Shelf edge stripping 100% throughout the department?

  Yes

  No

  N/A

• Do all products have shelf tickets?

  Yes

  No

  N/A

• Department is free of clutter and extra floor stands?

  Yes

  No

  N/A

• Less than 100 out of stocks total Grocery/GM department?

  Yes

  No

  N/A

• All Grocery products have been removed from under the fixtures?

  Yes

  No

  N/A

• Ends and displays well merchandised and signed correctly?

  Yes

  No

  N/A

Ticketing

• Overall In-store POS is current and matching the event(s) advertised in the catalogue?

  Yes

  No

  N/A

• LPED POS is installed throughout key areas of store?

  Yes

  No

  N/A

Catelouge Execution (If applicable)

• Weekly advertised specials are 100% compliant? (for each department)

  Yes

  No

  N/A

General Areas

• All lights on the ceiling working 100%.

  Yes

  No

  N/A

• Food and Safety standards current and being used across all departments?

  Yes

  No

  N/A

• Store employees are following the IGA dress code policy? (a neat uniform & name badge in place)

  Yes

  No

  N/A

• Store Floor is in good condition & polished and/or clean?

  Yes

  No

  N/A

• Ceiling is free of non-official hanging debris and clean?

  Yes

  No

  N/A

• Has the store made investments in store improvement in the past 5-7 years? (Current paint scheme, signage, flooring, lighting, shelving, refrigeration)

  Yes

  No

  N/A

• Have the previous store walks/action plans been reviewed with store?

  Yes

  No

  N/A