Information
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Case ID
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Booking ID
Information
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Contact the Auditors if you have any Questions about the Job or Completing this Form
Pete Losing - 07930 804169, Steven Frame - 07966 804189, Brian Jones - 07951 467494, Phil Healy - 07931 156763
Engineer Support Email: hdsat.engineers@dmsluk.com
Appointment & Engineer Detail
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Lead Engineer Name:
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2nd Engineer Name: (if applicable)
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Date of Visit:
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Time of Arrival:
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Time of Departure:
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Able to Complete:
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Unable to Complete:
Existing Equipment Details:
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Is the existing receiver HD?
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If a TV, is it HD ready?
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Is it a SKY stb?
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All channels working?
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Please take readings
New Equipment Installation
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Manhattan SX Installed?
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Manhattan SX Serial Number (and provide photograph)
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Photograph of serial number
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Have you sent an email to Engineer Support?
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Was more than one box needed?
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Serial Number
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Additional box?
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Serial Number
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Additional box?
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Serial Number
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Additional box?
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Serial Number
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Additional box?
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Serial Number
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Did you call an auditor for authorisation?
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Did you advise the viewer to register the box with Manhattan?
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Did you take readings?
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Did you complete a channel check?
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Fully completed viewer information card left?
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Auditor Contacted
Additional Work as needed
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Did LNB need changing?
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Did the dish need changing?
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Did the cabling need changing?
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EPG Check completed?
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Record the details of all additional work completed in the notes section along with the reason that the additional work was required.
Analyser Readings as needed
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Where it is necessary to take readings, measurements should be taken at the direct cable feed (DCF) connection of the Set Top Box . If not, explain why in the engineer notes section below. Readings are only required if the initial check shows channels to be missing and following remedial work to rectify. EPG Check: 101, 103, 144 & 200
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LNB Pol HH / TP No 23 / Frequency (MHz) 12148 - reading required?
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Level (Min 54 dBuV) Pre Work
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MER Level (Min 11 dB) Pre Work
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Level (Min 54 dBuV) Post Work
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MER Level (Min 11 dB) Post Work
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LNB Pol HL / TP No 61 / Frequency (MHz) 11024 (BBC News HD) - readings required?
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Level (Min 54 dBuV) Pre Work
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MER Level (Min 11 dB) Pre Work
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Level (Min 54 dBuV) Post Work
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MER Level (Min 11 dB) Post Work
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LNB Pol VH / TP No 28 / Frequency (MHz) 12168 (ITV HD)
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Level (Min 54 dBuV) Pre Work
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MER Level (Min 11 dB) Pre Work
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Level (Min 54 dBuV) Post Work
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MER Level (Min 11 dB) Post Work
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LNB Pol VL / TP No 50 / Frequency (MHz) 10847 (BBC 1 HD)
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Level (Min 54 dBuV) Pre Work
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MER Level (Min 11 dB) Pre Work
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Level (Min 54 dBuV) Post Work
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MER Level (Min 11 dB) Post Work
Post Installation Outcome
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Requires return visit?
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Two Man Team
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Additional Equipment
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Provide details
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Additional Time
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Estimated required time
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Other
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Provide detail
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Scope of Works
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Advise the customer to register for an extended warranty with Manhattan by calling their support team on 020 8450 0005 or visiting manhattan-tv.com/register
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Additional Notes
Sign Off
Sign Off
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Additional Notes / Information
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I confirm that I have worked to the best of my ability to restore service and, have explained to the customer what has been done and given a demonstration on how to use the equipment. I also confirm that I did not make any approaches or sales recommendations to them which may result in revenue for my company.
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Engineer Signature
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Please confirm that the work has been completed and that you understand the outcomes, have been given a demonstration of the equipment and and that the installation area has been left as it was found and, that no accidental damage has been caused by the engineer.
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Customer Signature
