Is internal and external mail sorted, safely stored and distributed?
Are arrangements in place for mail received outside of normal operating hours?
Are last post facilities provided at reception?
Are registered post, large delivery items and courier items logged and recipients informed?
Is the despatch of courier packages managed?
Are all outgoing external mail items sent second class (unless otherwise indicated)?
Is there a parcel tracking and trace service in place?
Are damaged items logged and wrapping made good (items returned to sender where appropriate)?
Is incorrectly or insufficiently addressed mail processed (cash, cheques, postal orders, stamps recorded)?
Is there an express mail service available?
Is Third Party recorded mail sent out in order to pass the costs onto these Third Parties?
Is franking equipment available?
Is the cost of outgoing mail and franking included?
Is mail delivered and collected to and from BBC properties?
Is outgoing external mail collected (up to and including the last collection) and dispatched to enter the national mail service on the same day?
Is outgoing internal mail collected (up to and including the last collection) and dispatched and delivered to regional BBC premises the next business day or where reasonably practicable?
Is X-ray examination of all mail in place in accordance with the protection of personnel, properties and business continuity?
Are adjustable security screening levels in place?
Are users informed of any items that specify 'Do not X-Ray'?
Are instances involving the loss or theft of mail investigated and reported to the BBC?
Is advice on postal distribution provided to the BBC as and when requested?
Are ad hoc reports on postal distribution and dispatch services provided as and when requested?
Is a secure computerised accounts system (suitable for allocating and recording costs for internal charging) operated and maintained?
Are PO Boxes, business reply and free post services in place?
Are suitable mail delivery equipment (in accordance with legislative requirements) in place?
Is a facility to provide remote mail opening available?
Is Artistes mail and mail from viewers and listeners delivered to the 'Viewers and Listeners' contractor address?