BBTT Field Visit

• Tech Expert details

• Tech Lead/Prepared by

• Conducted on

  Date

• Job No

• Location
  Address

Tech Lead risk assessment

• Are there any hazards?

  Yes

  No

• Are hazards controllable?

  Yes

  No

• Details

• Visit type

  Select RTW Post check Damage Claim Coaching 121 ROD

  • RTW
  • Post check
  • Damage Claim
  • Coaching
  • 121
  • ROD

RTW

• Last day of absence

  Date

• Absence reason

  Select Alcohol/ Drug addition Allergy Asthma (excl work related) Blood disorder Breast problems Cancer/ Tumors Chest/ Respiratory problems Cold/ Cough/ Flu/ Influenza Dental Diabetes/ Thyroid/ Endocrine Disease of nervous system Ear/ Nose/ Throat condition Epilepsy or Neurological Eye problem Gastrointestinal problems Gynae including period pains Headache/ Migraine Heart/ BP/ Cirulatory Infectious disease Kidney/ Bladder problem Non work Injury/ Burn/ Fracture/ RTA Non work Musculoskeletal problem Non work Back/ Disc problem Occupational Asthma Occupational Dermatitis Pregnancy related Scheduall Sickness code Stess/ Anxiety/ Depression (non work) Stess/ Anxiety/ Depression (work related) Swine flu Unknown cause Vertigo/ Dizziness/ Insomnia Virus Work Injury/ Burn/ Fracture/ RTA Work related Musculoskeletal problem Work related Back/ Disc problem

  • Alcohol/ Drug addition
  • Allergy
  • Asthma (excl work related)
  • Blood disorder
  • Breast problems
  • Cancer/ Tumors
  • Chest/ Respiratory problems
  • Cold/ Cough/ Flu/ Influenza
  • Dental
  • Diabetes/ Thyroid/ Endocrine
  • Disease of nervous system
  • Ear/ Nose/ Throat condition
  • Epilepsy or Neurological
  • Eye problem
  • Gastrointestinal problems
  • Gynae including period pains
  • Headache/ Migraine
  • Heart/ BP/ Cirulatory
  • Infectious disease
  • Kidney/ Bladder problem
  • Non work Injury/ Burn/ Fracture/ RTA
  • Non work Musculoskeletal problem
  • Non work Back/ Disc problem
  • Occupational Asthma
  • Occupational Dermatitis
  • Pregnancy related
  • Scheduall Sickness code
  • Stess/ Anxiety/ Depression (non work)
  • Stess/ Anxiety/ Depression (work related)
  • Swine flu
  • Unknown cause
  • Vertigo/ Dizziness/ Insomnia
  • Virus
  • Work Injury/ Burn/ Fracture/ RTA
  • Work related Musculoskeletal problem
  • Work related Back/ Disc problem

• Is the absence work related?

  Yes

  No

• Was this a linked absence?

  Yes

  No

• Did Tech Expert visit a GP during their absence?

  Yes

  No

• Number of absences in rolling 12 months?

  Select 0 (first absence) 1 2 3 4 5 6 7 8 9 10+

  • 0 (first absence)
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10+

• How many?

• Occupational Heath referral required?

  Yes

  No

• Add any pictures of 'Fit To Work' certificates

  Media

• Additional information

Reopen Visit Type and include 'ROD' if required

Post check

• Date of Tech Expert visit

  Date

• Did Tech Expert arrive within eta window?

  Yes

  No

• How did the customer receive there eta?

  Glympse

  Phone call night before

  Phone call morning

  Text message

• Did Tech Expert introduce themselves to the customer?

  Yes

  No

• Did the Tech Expert explain all work before, during and after visit

  Yes

  No

• Was the survey promoted on this visit?

  Yes

  No

• Is there anything else the Tech Expert could have done for the customer?

  Yes

  No

• Additional comments

• As a business is there anything else we could have done for the customer?

  Yes

  No

• Additional comments

• Tech Lead

  Sign

DAMAGE CLAIM

• Date of Tech Expert visit visit

  Date

• Explanation of damage

• Is further action required?

  Yes

  No

• Add pictures to support findings

  Media

• Tech Lead

  Sign

Reopen Visit Type and include 'ROD' if required

COACHING

• Reason for coaching

  Select NPS Technical Customer Service Completions Revisits Other Sky Q

  • NPS
  • Technical
  • Customer Service
  • Completions
  • Revisits
  • Other
  • Sky Q

• Pre visit comments

• Coach on site observations/ comments

• Tech Expert comments

• Follow up details (if required)

• Tech Expert

  Sign

• Tech Lead

  Sign

121

• Reason for 121

  Select Praise/ Reward NPS Revisits Customer Service Technical Business Update DriveSafe Personal Matter Other

  • Praise/ Reward
  • NPS
  • Revisits
  • Customer Service
  • Technical
  • Business Update
  • DriveSafe
  • Personal Matter
  • Other

• Current NPS YTD

  Select Below 65 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

  • Below 65
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100

• Current revisit KPI % YTD

  Select Over 5 4.1 - 5 3.1 - 4 2.1 - 3 1.1 - 2 0.1 - 1 0

  • Over 5
  • 4.1 - 5
  • 3.1 - 4
  • 2.1 - 3
  • 1.1 - 2
  • 0.1 - 1
  • 0

• Details

• Add pictures to support 121

  Media

• Tech lead

  Sign

Reopen Visit Type and include 'ROD' if required

ROD

• Reason for ROD

• Time and date

  Date

• Tech Lead

• Tech Expert

• Tech lead

• Tech expert

• Tech Lead

• Tech Expert

• Tech Lead

  Sign

• Tech Expert

  Sign

If more text boxes are needed please start a new ROD form