BEEFY'S STORE PERFORMANCE REVIEW 2015 Copy

• Document No.

• Performance Review

  Select Aussieworld Buderim Cannon Hill Glasshouse Gympie Ningi North Lakes Mango Hill

  • Aussieworld
  • Buderim
  • Cannon Hill
  • Glasshouse
  • Gympie
  • Ningi
  • North Lakes
  • Mango Hill

• Add media

  Media

• Audit Title

• Conducted on

  Date

• Prepared by

• Personnel

• Are floors clean / maintained

  Yes

  No

  N/A

• Are cabinets clean

  Yes

  No

  N/A

• Are all Lights in cabinets working?

  Yes

  No

  N/A

• Are all tags present in the display cabinet?

  Yes

  No

  N/A

• Comments:

• Temperature of Cabinets

• Cabinet #1 (family pies)

• Cabinet no. 2 (cakes):

• Is the condenser clean and free from dust?

  Yes

  No

  N/A

• Comments:

• Are all walls / ceilings free from cobwebs etc?

  Yes

  No

  N/A

• Comments:

• Is rear food preparation area clean / maintained

  Yes

  No

  N/A

• Are work surfaces , utensils and equipment clean including all utensil holders?

  Yes

  No

  N/A

• Are foods at risk of biological, chemical, physical or cross contamination

  Safe

  At Risk

  N/A

• Is personal hygiene of staff satisfactory

  Yes

  No

  N/A

• Are utensils used for food handling where possible?

  Yes

  No

  N/A

• Are separate utensils used for raw and ready-to-eat foods

  Yes

  No

  N/A

• Are colour coded clothes being used correctly

  Yes

  No

  N/A

• Are all prepared products labelled indicating date produced?

  Yes

  No

  N/A

• Are fruit and vegetables (including salad ingredients) washed correctly

  Yes

  No

  N/A

• Are fruit and vegetables being stored correctly including rotation?

  Yes

  No

  N/A

• Comments:

• Is sanitiser jug and wipes available for use

  Yes

  No

  N/A

• Is the thermometer being sanitised

  Yes

  No

  N/A

• Are they using the thermometer correctly

  Yes

  No

  N/A

• Calibration of the thermometers is every 3 months - are records being kept

  Yes

  No

  N/A

• Are thermometers checked regularly and well maintained

  Yes

  No

  N/A

• Is all coffee thermometers reading correctly and regularly calibrated?

  Yes

  No

  N/A

• Comments:

• Are all temperature records being recorded regularly?

  Yes

  No

  N/A

• Current temperatures:

• Wall oven no.1:

• Wall oven no.2:

• Wall oven no.3

• Counter pie display:

• Coffee milk fridge:

• Cold room:

• Chiller:

• Freezer

• Back bench cabinet:

• Is pest control current

  Yes

  No

  N/A

• Date of Last treatment is

  Date

• Copy of last treatment form available

  Yes

  No

  N/A

• Are pest problems reported immediately

  Yes

  No

  N/A

• Are there potential entry points for pests

  Safe

  At Risk

  N/A

• Is the pest management service log routinely completed

  Yes

  No

  N/A

• Is there a monitoring procedure in place

  Yes

  No

  N/A

• Comments:

• Is first aid current

  Yes

  No

  N/A

• What date was the last service

  Date

• Are all contents food safe?

  Yes

  No

  N/A

• Is the 'Bandaid Register' available near the treatment area

  Yes

  No

  N/A

• Is the register being used

  Yes

  No

  N/A

• Are all incidents being reported?

  Yes

  No

  N/A

• What date was the last recorded incident?

  Date

• Comments:

• Is the fire extinguisher free from any obstacles

  Yes

  No

  N/A

• When was the fire extinguisher last serviced

  Date

• Are all appropriate signs placed on the wall and surrounds

  Yes

  No

  N/A

• Are all evacuation plans placed in the correct position and secured with double sided tape.

  Yes

  No

  N/A

• What types of extinguishes are available at the store.

  Water

  Foam

  CO2

  Dry Chemical DCP - white

  Wet Chemical

• Comments:

• Is license clearly displayed in the front of store

  Yes

  No

  N/A

• Date of license displayed

  Date

• Comments

• Are coffee beans being stored correctly

  Yes

  No

  N/A

• Is there control of the amount of beans in the hopper?

  Yes

  No

  N/A

• Is the milk fridge clean / maintained

  Yes

  No

  N/A

• Are thermometers being used for the heating the milk

  Yes

  No

  N/A

• Is the docket holder present

  Yes

  No

  N/A

• Are they entering customer names for orders

  Yes

  No

  N/A

• Is coffee running at between 23-27 seconds

  Yes

  No

  N/A

• Are staff aware of the need to check this on a daily basis

  Yes

  No

  N/A

• Are all the team proficient on coffee making?

  Yes

  No

  N/A

• Is the quantity of milk being heated strictly controlled to avoid unnecessary wastage?

  Yes

  No

  N/A

• Is the team ensuring that milk is not reheated or left sitting in jugs?

  Yes

  No

  N/A

• Comments:

• Are coffee dockets printing

  Yes

  No

  N/A

• Is the POS working correctly?

  Yes

  No

  N/A

• Is the team entering their meals into the POS?

  Yes

  No

  N/A

• Is there sufficient paper available for the POS system?

  Yes

  No

  N/A

• Is the team ensuring that they sign the end of day reports and folding all paperwork neatly?

  Yes

  No

  N/A

• Does the team know how to correctly enter Gift Certificates within the POS?

  Yes

  No

  N/A

• How many armbands are currently available at the store?

• Are the POS bands in good order?

  Yes

  No

  N/A

• Comments:

• Are all lights working

  Yes

  No

  N/A

• Are all light covers clean and maintained

  Yes

  No

  N/A

• Are air curtains working

  Yes

  No

  N/A

• Are air curtains clean and maintained

  Yes

  No

  N/A

• Are air-conditioners clean and maintained

  Yes

  No

  N/A

• Maintenance schedule - is this being used correctly

  Yes

  No

  N/A

• Are work areas kept clean

  Yes

  No

  N/A

• Are visitors prevented from entering the food preparation and storage areas inappropriately

  Yes

  No

  N/A

• Are walls, floors and ceilings well maintained

  Yes

  No

  N/A

• Is adequate space allowed around equipment to enable effective cleaning

  Yes

  No

  N/A

• Are personal belongings kept away from the food preparation areas?

  Yes

  No

  N/A

• Are Mobile phones being kept safetly within bags / lockers and only used during designated breaks?

  Yes

  No

  N/A

• Are equipment / appliances clean, in good repair and maintained

  Yes

  No

  N/A

• Comments:

• Are all MSDS within visual and easy reach

  Yes

  No

  N/A

• Are all MSDS valid and current (within 5yrs from issue date)

  Yes

  No

  N/A

• Comments:

• Are all chemicals being stored correctly in their original containers

  Yes

  No

  N/A

• Are all chemicals/cleaning equipment approved?

  Yes

  No

  N/A

• Do all containers have the necessary labels

  Yes

  No

  N/A

• Are all chemicals being diluted correctly?

  Yes

  No

  N/A

• Is the team aware of the difference between Trifecta & Wipeout?

  Yes

  No

  N/A

• Does the team use hot soapy water and Wipeout on the highchairs?

  Yes

  No

  N/A

• Comments:

• Is the change register being used and balanced daily

  Yes

  No

  N/A

• Does the change float balance

  Yes

  No

  N/A

• Are Safe Drops being correctly recorded?

  Yes

  No

  N/A

• Comments:

• Is the door alarm working correctly

  Yes

  No

  N/A

• Are fridges clean

  Yes

  No

  N/A

• Are foods safe from biological / chemical or physical contamination

  Safe

  At Risk

  N/A

• Are storage temperatures adequate (at or below 5 deg C)

  Yes

  No

  N/A

• Temperatures:

• Do all refrigerators / cool rooms have gauges

  Yes

  No

  N/A

• Are staff checking and recording fridge/cool room temperatures 3 times daily and taking corrective action if required

  Yes

  No

  N/A

• Is there adequate storage for the range of products supplied

  Yes

  No

  N/A

• Are procedures for stock rotation in place

  Yes

  No

  N/A

• Are all foods used before their use-by-date

  Yes

  No

  N/A

• Are all foods covered and wrapped

  Yes

  No

  N/A

• Are foods labelled and dated

  Yes

  No

  N/A

• Are dates being recorded on all products and are products being rotated correctly..especially pies.

  Yes

  No

  N/A

• Comments:

• Are BLUE food safe gloves available

  Yes

  No

  N/A

• Are all team members using gloves

  Yes

  No

  N/A

• Do they show an understanding of the need for food safety procedures

  Yes

  No

  N/A

• Comments:

• Are suppliers used listed on the approved suppliers list

  Yes

  No

  N/A

• Comments:

• Is packaging stock being kept to a reasonable level?

  Yes

  No

  N/A

• Is the store ensuring that they have sufficient stock on hand?

  Yes

  No

  N/A

• Comments:

• Are drinks being rotated correctly in the back storage area (first in - first out basis)

  Yes

  No

  N/A

• Is stock being stored and stacked correctly to avoid potential injury to team members?

  Yes

  No

  N/A

• Do products have appropriate use-by-dates

  Yes

  No

  N/A

• Are they ensuring that products / packaging are NOT damaged in any way upon delivery

  Yes

  No

  N/A

• Are raw and ready-to-eat foods separated during delivery

  Yes

  No

  N/A

• Are products arriving at the correct temperature

  Yes

  No

  N/A

• Is the temperature and time taken for delivery of cold food checked and recorded on delivery

  Yes

  No

  N/A

• Are products transferred to storage areas rapidly (within 10 minutes)

  Yes

  No

  N/A

• Comments:

• Are team members wearing company provided clothing (ie caps, aprons, uniforms) correctly and within guidelines

  Yes

  No

  N/A

• Are team members wearing NO jewellery - as per jewellery policy?

  Yes

  No

  N/A

• Are team fingernails clean and nail polish free

  Yes

  No

  N/A

• Are all the team wearing name tags and placed them according to the uniform policy

  Yes

  No

  N/A

• Is hair tidy and placed in a bun using the appropriate clips as specified in our personal grooming policy

  Yes

  No

  N/A

• Are uniforms up to standard - clean and presentable

  Yes

  No

  N/A

• Comments:

• Are reheating records being kept regularly

  Yes

  No

  N/A

• Are foods reheated to temperatures above 65' celsuis

  Yes

  No

  N/A

• Are the temperatures of all reheated foods checked and recorded daily for each batch

  Yes

  No

  N/A

• Are foods being reheated in Bain Marie being kept at a temperature higher then 65 degrees

  Yes

  No

  N/A

• Comments:

• Do staff know personal hygiene principles

  Yes

  No

  N/A

• Are staff washing their hands routinely and effectively

  Yes

  No

  N/A

• Are there adequate hand washing and drying facilities

  Yes

  No

  N/A

• Do staff practice hygienic behaviour?

  Yes

  No

  N/A

• Comments:

• Are staff removing protective clothing when leaving the premises

  Yes

  No

  N/A

• Are staff changing gloves between tasks, if damaged or at least hourly

  Yes

  No

  N/A

• Are staff suffering from any illness or infection likely to cause food poisoning

  Safe

  At Risk

  N/A

• Are staff ensuring that there is no eating in food preparation areas?

  Yes

  No

  N/A

• Is there a food safety supervisor on site or available for contact

  Yes

  No

  N/A

• Has all staff attended a preliminary food safety and hygiene course

  Yes

  No

  N/A

• Comments:

• Is the cleaning schedule followed

  Yes

  No

  N/A

• Are cleaning procedures in place for utensils equipment and premises

  Yes

  No

  N/A

• Are chemicals being used correctly (concentration, contact time etc)

  Yes

  No

  N/A

• Is there adequate equipment to undertake cleaning effectively

  Yes

  No

  N/A

• Are cleaning chemicals and equipment stored appropriately and safely

  Yes

  No

  N/A

• Is the cleaning equipment clean and well maintained

  Yes

  No

  N/A

• Is the cleaning documented

  Yes

  No

  N/A

• Are dish cloths changed regularly

  Yes

  No

  N/A

• Are dish cloths being soaked in biochlor when not in use

  Yes

  No

  N/A

• Are the correct coloured cloths being used for the assigned tasks

  Yes

  No

  N/A

• Do staff clean as they go

  Yes

  No

  N/A

• Is the maintenance schedule followed

  Yes

  No

  N/A

• Are any spillages cleaned up immediately

  Yes

  No

  N/A

• Comments

• Are the customer complaint forms being used as necessary and Mark notified?

  Yes

  No

  N/A

• Is the team aware of the customer complaint policy?

  Yes

  No

  N/A

• Are customer complaints being handled successfully in store by the manager?

  Yes

  No

  N/A

• Comments:

• Are all completed forms verified

  Yes

  No

  N/A

• Are visitor and maintenance contractors requirement forms being filled out correctly and used regularly as needed

  Yes

  No

  N/A

• Is the daily checklist being filled out on a daily basis and verified

  Yes

  No

  N/A

• Is the maintenance schedule being completed as needed

  Yes

  No

  N/A

• Comments:

• Are staff entering their meals through Waste Mode

  Yes

  No

  N/A

• Is wastage being kept to a minimum or do base orders need adjusting

  Yes

  No

  N/A

• Are staff aware of the difference between 'end of day' and 'out of date'

  Yes

  No

  N/A

• Comments:

• Are all bins pedal / lidded within the food preparation area

  Yes

  No

  N/A

• Are bins being emptied on a regular basis (min. 3 times per day)

  Yes

  No

  N/A

• Are rubbish bins placed appropriately and clearly distringuished

  Yes

  No

  N/A

• Are rubbish bins durable, leak proof and lined with plastic bags

  Yes

  No

  N/A

• Is rubbish being collected routinely and hygienically

  Yes

  No

  N/A

• Are rubbish areas and bins cleaned regularly, away from preparation areas

  Yes

  No

  N/A

• Are rubbish bags tied before placing in external bins

  Yes

  No

  N/A

• Is rubbish stored away from food preparation areas in a cool and clean area

  Yes

  No

  N/A

Is the outdoor waste disposal area clean and presentable?

• Comments:

• What was the date of the last test and tag

  Date

• Is all equipment test and tagged

  Yes

  No

  N/A

• Do they have the test and tag book on hand

  Yes

  No

  N/A

• Comments:

• Is jaymac current and when is the next treatment due?

  Yes

  No

  N/A

• Select date

  Date

• Comments:

• Are all count sheets in current view and being used

  Yes

  No

  N/A

• Are there any out of date count sheets present

  Yes

  No

  N/A

• Are rewards cards being offered to customers

  Yes

  No

  N/A

• Is the stamp attached to the counter

  Yes

  No

  N/A

• Are all staff aware of current specials / deals and promotions

  Yes

  No

  N/A

• Are all memos being read and signed with the team members name without delay?

  Yes

  No

  N/A

• Is the milk fridge looking presentable?

  Yes

  No

  N/A

• What is the earliest date showing on products?

  Date

• Are deliveries being temp checked and recorded?

  Yes

  No

  N/A

• Are team members aware of the less then 5 degrees rule regarding deliveries?

  Yes

  No

  N/A

• Are credits being recorded on the pos and admin form?

  Yes

  No

  N/A

• Is there evidence of good stock rotation?

  Yes

  No

  N/A

• Is the fridge well maintained eg lights working/seals undamaged ......?

  Yes

  No

  N/A

• Is the base of the fridge clean and free of milk spills?

  Yes

  No

  N/A

• Comments:

• Is the coke fridge Filled and presenting well?

  Yes

  No

  N/A

• Is stock being rotated in the fridge?

  Yes

  No

  N/A

• Is stock rotated within the storage area ?

  Yes

  No

  N/A

• Are credits being kept to a minimum?

  Yes

  No

  N/A

• Are credits being recorded and processed correctly?

  Yes

  No

  N/A

• Is fridge being well maintained and running correctly?

  Yes

  No

  N/A

• Comments:

• Does this store have a Fryer?

  Yes

  No

  N/A

• Is the fryer free from any leaks or maintenance issues?

  Yes

  No

  N/A

• Comments:

• Is the oil clean?

  Yes

  No

  N/A

• What date was the oil last changed?

  Date

• Are chips being returned to cold storage when not in use?

  Yes

  No

  N/A

• Are chip serves being controlled ?

  Yes

  No

  N/A

• Are the team operating the fryer according to our workplace health and safety procedures ?

  Safe

  At Risk

  N/A

• Is the filter pad being changed regularly?

  Yes

  No

  N/A

• What date was the filter last changed?

  Date

• Comments:

• Are chips being rotated whilst in storage?

  Yes

  No

  N/A

• Is the oil dump bin maintained / clean and easily accessible ?

  Yes

  No

  N/A

• Date of last changeover of bin

  Date

• Comments:

• Have the exhaust filters been cleaned?

  Yes

  No

  N/A

• Date they were last cleaned

  Date

• Comments:

• Is the exhaust fan being turned on whilst cooking chips?

  Yes

  No

  N/A

• Has all Fryer Competency Forms been completed for team members?

  Yes

  No

  N/A

• Additional comments:

• Is the waste disposal area clean and free from any waste?

  Yes

  No

  N/A

• Are windows / doors clean?

  Yes

  No

  N/A

• Are external bins clean and presentable?

  Yes

  No

  N/A

• Is all external tiles / concrete free from any damage or possible trip hazards?

  Yes

  No

  N/A

• Is all signage free of damage with lights etc working correctly?

  Yes

  No

  N/A

• Is the external damage free? (signs/paint/paths/driveways etc etc)

  Yes

  No

  N/A

• Are gardens/grass well maintained?

  Yes

  No

  N/A

• Are Hot Gluten free pies available?

  Yes

  No

  N/A

• What time is the visit?

  Date

• How many were available?

• Are all Gluten Free Storage containers labelled and clean?

  Yes

  No

  N/A

• Are the correct tongs being utilised?

  Yes

  No

  N/A

• Is storage of the Gluten free Pie sufficient and is the stock being rotated correctly?

  Yes

  No

  N/A

• Is the timer available and being used?

  Yes

  No

  N/A

• Are labels being used correctly?

  Yes

  No

  N/A

• Is there sufficient space between the GF Pie and other Beefy's products?

  Yes

  No

  N/A

• Is there a designated GF Pie tray, clean and available for use immediately if required?

  Yes

  No

  N/A

• Have all the team signed off on the GF Pie guidelines?

  Yes

  No

  N/A

• Are the tables clean?

  Yes

  No

  N/A

• Are Feedback Forms/Pencils readily available on all tables?

  Yes

  No

  N/A

• Are the serviette dispensers filled with all beefy's advertising available on the sides?

  Yes

  No

  N/A

• Are the floors clean and free from items that could cause a trip/slip hazard?

  Yes

  No

  N/A

• Are Plates / Knives / Forks / Salt & Pepper available to all customers?

  Yes

  No

  N/A

• Is the slippery when wet signs out if required?

  Yes

  No

  N/A

• Is the Beefys mat clean and free from crumbs and dirt?

  Yes

  No

  N/A

• Are all Tables/Chairs stable and secure?

  Yes

  No

  N/A

• Is the customer seating area sufficient?

  Yes

  No

  N/A

• Are all flags out and visible?

  Yes

  No

  N/A

• Are the flag bases in good condition and visually presentable?

  Yes

  No

  N/A

• Are the flags in good condition without any damage to the frame or fading/shredding?

  Yes

  No

  N/A

• Are barriers available and are they placed in a safe position to avoid any hazards to the public?

  Yes

  No

  N/A

• Are sandbags available and placed on the bases correctly to avoid trip hazards?

  Yes

  No

  N/A

• Is all advertising signs presentable and free from damage.

  Yes

  No

  N/A

• Are toilets clean and visually presentable?

  Yes

  No

  N/A

• Do all locks & doors work correctly?

  Yes

  No

  N/A

• Are cleaning records available for the cleaning of the facilities?

  Yes

  No

  N/A

• Is there sufficient paper & soap available for use?

  Yes

  No

  N/A

• Are there any issues that require immediate or further attention?

  Yes

  No

  N/A

• Is protective clothing available for the safe cleaning of the facilities ie. plastic aprons, gloves etc

  Yes

  No

  N/A

• Do they have designated Red colour coded cleaning equipment designated for cleaning?

  Yes

  No

  N/A

• Does the store have Drive Through facilities?

  Yes

  No

  N/A

• Is the driveway clean and free from spills?

  Yes

  No

  N/A

• Are the windows clean and presentable?

  Yes

  No

  N/A

• Is the menu board up to date?

  Yes

  No

  N/A

• Are all locks & bolts working correctly?

  Yes

  No

  N/A

• Are the team serving customers without delay?

  Yes

  No

  N/A

• Is there adequate signage at the drive thru windows? OHS, Advertising or current promotions?

  Yes

  No

  N/A

• Are reward cards and stamp available for all drive through customers?

  Yes

  No

  N/A

• Are customers being served in a timely manner (taking into account how busy the store may be)

  Yes

  No

  N/A

• Are all customers being offered a value pack?

  Yes

  No

  N/A

• Are customers being greeted in a friendly manner?

  Yes

  No

  N/A

• Are there any concerns or suggestions on improving customer service instore?