BEST WESTERN Feathers Liverpool Hotel

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

DAILY BUFFET CHECKLIST

Cereals / Dried Products

• Weetabix

  Item Present

  Present but needs attention

  Item not present

• Rich Muesli

  Item Present

  Present but needs attention

  Item not present

• Cornflakes

  Item Present

  Present but needs attention

  Item not present

• Row of adult cereal on display

  Item Present

  Present but needs attention

  Item not present

• Row of children's cereal on display

  Item Present

  Present but needs attention

  Item not present

• Dried apricots

  Item Present

  Present but needs attention

  Item not present

• Dried Prunes

  Item Present

  Present but needs attention

  Item not present

• Dried diced pineapple

  Item Present

  Present but needs attention

  Item not present

• Dried tropical fruit

  Item Present

  Present but needs attention

  Item not present

• Caster sugar shaker

  Item Present

  Present but needs attention

  Item not present

Continental Meats and

• Selection of miniature chesese

  Item Present

  Present but needs attention

  Item not present

• Emmental cheese slices

  Item Present

  Present but needs attention

  Item not present

• Selection of continental meats

  Item Present

  Present but needs attention

  Item not present

• Cherry tomatoes

  Item Present

  Present but needs attention

  Item not present

Baker

• Two toasters

  Item Present

  Present but needs attention

  Item not present

• Bloomer bread, board and knife

  Item Present

  Present but needs attention

  Item not present

• White bread basket

  Item Present

  Present but needs attention

  Item not present

• Brown bread basket

  Item Present

  Present but needs attention

  Item not present

• Mini croissants

  Item Present

  Present but needs attention

  Item not present

• Mini Danish pastries

  Item Present

  Present but needs attention

  Item not present

• Mini chocolate chip muffins

  Item Present

  Present but needs attention

  Item not present

• Mini blueberry muffins

  Item Present

  Present but needs attention

  Item not present

Spreads and Jams

• Marmalade

  Item Present

  Present but needs attention

  Item not present

• Strawberry Jam

  Item Present

  Present but needs attention

  Item not present

• Diabetic Jam

  Item Present

  Present but needs attention

  Item not present

• Marmite portions

  Item Present

  Present but needs attention

  Item not present

• Nutella portions

  Item Present

  Present but needs attention

  Item not present

• Flora portions

  Item Present

  Present but needs attention

  Item not present

Juices, Water & Teas

• Orange juice

  Item Present

  Present but needs attention

  Item not present

• Apple juice

  Item Present

  Present but needs attention

  Item not present

• Grapefruit juice

  Item Present

  Present but needs attention

  Item not present

• Tomato Juice -

  Item Present

  Present but needs attention

  Item not present

• Sparkling Water

  Item Present

  Present but needs attention

  Item not present

• Still Water

  Item Present

  Present but needs attention

  Item not present

• Tea Selection Box

  Item Present

  Present but needs attention

  Item not present

Fresh Fruit & Yoghurt

• Natural yoghurt bowl

  Item Present

  Present but needs attention

  Item not present

• Individual yogurt / Muesli glass

  Item Present

  Present but needs attention

  Item not present

• Red Berry Compote

  Item Present

  Present but needs attention

  Item not present

• Sliced fresh water melon

  Item Present

  Present but needs attention

  Item not present

• Sliced fresh pineapple

  Item Present

  Present but needs attention

  Item not present

• Grapefruit segments

  Item Present

  Present but needs attention

  Item not present

• Orange segments

  Item Present

  Present but needs attention

  Item not present

• Fresh fruit basket

  Item Present

  Present but needs attention

  Item not present

Hot Buffet Break

• Non smoked bacon

  Item Present

  Present but needs attention

  Item not present

• Sausages

  Item Present

  Present but needs attention

  Item not present

• Speciality black pudding sausages

  Item Present

  Present but needs attention

  Item not present

• Black pudding

  Item Present

  Present but needs attention

  Item not present

• Half Tomato

  Item Present

  Present but needs attention

  Item not present

• Button Mushrooms

  Item Present

  Present but needs attention

  Item not present

• Baked Beans

  Item Present

  Present but needs attention

  Item not present

• Scrambled Eggs

  Item Present

  Present but needs attention

  Item not present

• Hash Browns

  Item Present

  Present but needs attention

  Item not present

• Item Present

  Present but needs attention

  Item not present

• Brown Sauce

  Item Present

  Present but needs attention

  Item not present

• Ketchup

  Item Present

  Present but needs attention

  Item not present

DAILY SERVICE CHECKLIST

Breakfast Room

• Floor spotlessly clean

  Excellant

  Acceptable

  Unacceptable

• Music at correct levels

  Excellant

  Acceptable

  Unacceptable

• Lights on correct level

  Excellant

  Acceptable

  Unacceptable

Table Lay Up

• Tabled polished and stain free

  Excellant

  Acceptable

  Unacceptable

• Paper napkin

  Excellant

  Acceptable

  Unacceptable

• Knife, fork, spoon

  Excellant

  Acceptable

  Unacceptable

• Side plate and side knife

  Excellant

  Acceptable

  Unacceptable

• White mug and teaspoon

  Excellant

  Acceptable

  Unacceptable

• Side plate with sugar bowls

  Excellant

  Acceptable

  Unacceptable

• Sugar bowl to contain brown, white and sweeteners

  Excellant

  Acceptable

  Unacceptable

• Cruets

  Excellant

  Acceptable

  Unacceptable

• Breakfast menu

  Excellant

  Acceptable

  Unacceptable

Staff Apperance

• Immaculate Uniform

  Excellant

  Acceptable

  Unacceptable

• Polished safe shoes

  Excellant

  Acceptable

  Unacceptable

• Name badge on left

  Excellant

  Acceptable

  Unacceptable

• Chef fully uniformed with chef's hat

  Excellant

  Acceptable

  Unacceptable

Greeting and Seating

• Friendly welcome and smile

  Excellant

  Acceptable

  Unacceptable

• Seated within 1 minute

  Excellant

  Acceptable

  Unacceptable

• Name / Room No requested

  Excellant

  Acceptable

  Unacceptable

• Breakfast service -Explain procedure & ordering

  Excellant

  Acceptable

  Unacceptable

• Use guests name

  Excellant

  Acceptable

  Unacceptable

• Cash bill placed on table if applicable

  Excellant

  Acceptable

  Unacceptable

Buffet Table

• Polished buffet top

  Yes

  No

  N/A

• Clean snap drape

  Yes

  No

  N/A

• Tiered / points of interest

  Yes

  No

  N/A

• Polished chaff on dishes

  Yes

  No

  N/A

• Buffet fully stocked

  Yes

  No

  N/A

• Buffet items labeled<br>

  Yes

  No

  N/A

Breakfast Service

• Ladies first -throughout

  Yes

  No

  N/A

• Prompt order taking - within two minutes

  Yes

  No

  N/A

• Beverage delivered within two minutes

  Yes

  No

  N/A

• Thermos of coffee served

  Yes

  No

  N/A

• Coffee poured at the table

  Yes

  No

  N/A

• Serve any plates breakfast from right

  Yes

  No

  N/A

• Offer condiments

  Yes

  No

  N/A

• Clear Used plates from right

  Yes

  No

  N/A

• Offer additional beverages

  Yes

  No

  N/A

• Satisfaction check

  Yes

  No

  N/A

• Pleasant departure comment

  Yes

  No

  N/A

Sign Off

• Porter

  Sign

• Duty Manager

  Sign