Beverage Routine Tool
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Site conducted
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Conducted on
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Prepared by
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Location
Beverage Routine Tool
Beverage Routine Observation Tool
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Date Time
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Store Name
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Store Type
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Observer
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Date & Time of Last Assessment
What to look for
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Milk Steaming. Tally the number of times milk is being steamed according to the milk routine. Standard: 1.pour, 2. Aerate(2,3-4 or 6-8 sec), 3. Auto steam, 4. Clean. Steam to the higher end of the ranger for “sauce” beverages
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Beverage routine Major Steps. Tally the number of beverages the barista follow the major steps of the routine. Standard: 1.steam milk, 2.queue shots, 3. Syrup,4.Finish& connect
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Beverage Sequencing. Tally the number of instances the beverages are sequenced. Standard: only work on 2 beverages at a time, replace” like for like” start the second- finish the first, keep machine busy.
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Milk Steaming. Tally the number of times milk is being steamed according to the milk routine. Standard: 1.pour, 2. Aerate(2,3-4 or 6-8 sec), 3. Auto steam, 4. Clean. Steam to the higher end of the ranger for “sauce” beverages
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Beverage routine Major Steps. Tally the number of beverages the barista follow the major steps of the routine. Standard: 1.steam milk, 2.queue shots, 3. Syrup,4.Finish& connect
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Beverage Sequencing. Tally the number of instances the beverages are sequenced. Standard: only work on 2 beverages at a time, replace” like for like” start the second- finish the first, keep machine busy.
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Milk Steaming. Tally the number of times milk is being steamed according to the milk routine. Standard: 1.pour, 2. Aerate(2,3-4 or 6-8 sec), 3. Auto steam, 4. Clean. Steam to the higher end of the ranger for “sauce” beverages
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Beverage routine Major Steps. Tally the number of beverages the barista follow the major steps of the routine. Standard: 1.steam milk, 2.queue shots, 3. Syrup,4.Finish& connect
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Beverage Sequencing. Tally the number of instances the beverages are sequenced. Standard: only work on 2 beverages at a time, replace” like for like” start the second- finish the first, keep machine busy.
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Average Qualitative Adoption Score
Pace
Using the Pace Calculator sheet in this file, capture beverage hand off pace for 10-30 beverages. Is the observed production pace less than or equal to the expected production pace? Lower pace numbers indicate a faster production pace. Level 0-5 cups in queue, expected pace 45 sec
Enter Production Level
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Run #1 Pace
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Run #2 Pace
Beverage Quality Evaluation
Beverage Name
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Temp
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Full cup
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Foam
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Whip
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Topping
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Milk flavor
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Espresso flavor
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Pass/Fail
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Pass Rate
Beverage Name
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Temp
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Full cup
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Foam
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Whip
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Topping
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Milk flavor
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Espresso flavor
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Pass/Fail
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Pass Rate
Beverage Name
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Temp
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Full cup
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Foam
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Whip
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Topping
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Milk flavor
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Espresso flavor
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Pass/Fail
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Pass Rate
Additional Observations
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What moments of Anticipation, Connection, Personalization, and Ownership did you see the barista demonstrate at the hand-off plane?
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How is the support barista assisting the primary barista to keep them customer facing and "in routine"? (e.g., rinsing pitchers, producing CBS, organizing cup queue, replenishment, pouring cold milk into pitchers, etc.)
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What coaching did you observe around the Beverage Routine? What was effective about the coaching provided?
Talk with the Partners who are closest to the work Comments
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What is enabling the baristas to successfully use the Beverage Routine? Celebrate the small wins!
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What are the obstacles to successful adoption of the Beverage Routine? Provide specific feedback to allow for baristas to improve problem-solving capability. In
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