BHB MOD CHECK LIST

• Prepared by

• Date

  Date

Pre-shift Requisites

• Inform all Operating Departments that you are the MOD on shift

  Yes

  No

  N/A

• Review Daily Briefing Guide & DM's Log the night prior for concern follow thru

  Yes

  No

  N/A

• Send contact details and where you will hold office during your shift to all communication channels

  Yes

  No

  N/A

• Check VIP arrivals and Titanium Elite Arrivals

  Yes

  No

  N/A

• Check the weather forecast and prepare for any necessary adjustments.

  Yes

  No

  N/A

• Review special requests for the day and ensure they are accommodated.

  Yes

  No

  N/A

Lobby

• Ensure that all are in working order: Lobby music, lighting, scent, air conditioning and internet

  Yes

  No

  N/A

• Digital Displays shows up to date promotions and/or events of the day

  Yes

  No

  N/A

• Lobby furniture and fixtures are clean, organized and in good condition

  Yes

  No

  N/A

• Two random areas for Internet Speed Test

  Yes

  No

  N/A

• Check one BSA Area

  Yes

  No

  N/A

• Ensure guest interaction and feedbacking

  Yes

  No

  N/A

• Inspect high security requirement areas (Luggage room, Front Desk, Cashiers, CCTV/Control)

  Yes

  No

  N/A

• Restrooms are clean and all ammenities are in place. No foul smell.

  Yes

  No

  N/A

• Monitor guest queues at the front desk and ensure timely check-ins and check-outs

  Yes

  No

  N/A

• Audit the availability of concierge services and information

  Yes

  No

  N/A

Outlets

• Ensure service is prompt at all restaurants/outlets

  Yes

  No

  N/A

• Touch the table practice for Titanium Members who are dining in

  Yes

  No

  N/A

• Music & scent are in excellent working order

  Yes

  No

  N/A

• Coordinate with chefs and kitchen staff to ensure food quality and presentation meet standards

  Yes

  No

  N/A

• Menu is presentable, rates are updated and 86 items are identified

  Yes

  No

  N/A

• Evaluate associates' guest interactions to identify the areas for improvement and/or commendation

  Yes

  No

  N/A

• Upsell on the menu for incremental revenue

  Yes

  No

  N/A

Rooms (FO/HK) **Report all defects and for repairs to Engineering

• Guest lifts are clean and in good working condition

  Yes

  No

  N/A

• Check discrepancy report

  Yes

  No

  N/A

• Ensure today's Occupancy/ADR/VIP arrival/Events information are up to date

  Yes

  No

  N/A

• Check due out rooms between noon to 1pm (PM shift)

  Yes

  No

  N/A

• Rooms for VVIP rooms and / or Titanium Memebers should be checked and should to be in good working order

  Yes

  No

  N/A

• Ensure turn-down service has been set for rooms that are tagged

  Yes

  No

  N/A

• Monitor noise levels and ensure quiet hours are maintained

  Yes

  No

  N/A

• Randomly select one for check-in rooms to inspect. Please indicate the room number. Use Rooms Inspection Checklist

  Yes

  No

  N/A

• Inspect one or two emergency exit stairs for cleanliness and functionality

  Yes

  No

  N/A

Amenity Floor

• Spa is clean, service menu is presentable and up to date and all treatment rooms are in working order

  Yes

  No

  N/A

• Check the condition and availability of spa amenities, such as robes, slippers, and towels

  Yes

  No

  N/A

• Gym is clean, trash bins are cleared and sanitizer pump is visible and ready for guest use

  Yes

  No

  N/A

• Inspect the functionality of gym equipment and address any maintenance needs

  Yes

  No

  N/A

• Sound system and TV are working in gym

  Yes

  No

  N/A

• Gym Locker and restrooms are clean and have no foul smell

  Yes

  No

  N/A

• Pool area is clean and safe for guest use and loungers are arranged properly

  Yes

  No

  N/A

Building Passages and Common Areas

• Courtyards in all 3 buildings are clean and have been well taken care of

  Yes

  No

  N/A

• Walkaway going to Shore Building is clean and free of debris

  Yes

  No

  N/A

• Check for any safety hazards or obstructions in corridors and walkways

  Yes

  No

  N/A

• Inspect fire extinguishers and other safety equipment for proper condition and placement

  Yes

  No

  N/A

• Trellis Garden is clean and free of debris or any uneccessary clutter

  Yes

  No

  N/A

• All plants and decors are maintained

  Yes

  No

  N/A

• Building Hallways are all clean, no foul or musty smell and must be well lit

  Yes

  No

  N/A

• All water dispensers on the floor are refilled and working

  Yes

  No

  N/A

• No IRD plates or towels on the floors

  Yes

  No

  N/A

Offices/Back of the House/Associates

• Associate cafeteria and uniform room are operating per service hours

  Yes

  No

  N/A

• Check menu of the day for the staff, the quality of the food and must be enough for all on duty

  Yes

  No

  N/A

• Check associates' uniforms, name tags, grooming and ask for product knowledge when joining stand up briefings

  Yes

  No

  N/A

• Hallways, common areas, offices, and lockers are clean and in sanitary condition

  Yes

  No

  N/A

• Sleeping quarters are clean and no authorized staff occupying the room

  Yes

  No

  N/A

• Laundry area and temperature are in acceptable working temperature

  Yes

  No

  N/A

• Loading dock is clean and clear of all deliveries. Garbage and refuse room is not omitting foul odor

  Yes

  No

  N/A

• All food/suppliesdelivered must have proper handling and must always be received in a hygenic condition

  Yes

  No

  N/A

Banquets

• Digital Banners/Signages are available in the Event Area

  Yes

  No

  N/A

• Music, lighting, scent, temperature and internet are in excellent working order. Meeting foyer area is clean

  Yes

  No

  N/A

• Should there be no event, all electrical fixtures, lighting are turned off

  Yes

  No

  N/A

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly

  Yes

  No

  N/A

Alfresco/Cove2/NCBB

• Alfresco area is clean and maintained

  Yes

  No

  N/A

• Monitor noise levels and guest behavior in outdoor areas to maintain a comfortable atmosphere

  Yes

  No

  N/A

• Cigarette Butts are disposed properly and ashtray is available in the area

  Yes

  No

  N/A

• Wifi is working at Cove 2

  Yes

  No

  N/A

• Loungers/Beach Beds are properly arranged, tidy and are in excellent working condition

  Yes

  No

  N/A

• Beach umbrellas (if available) & sail shade are in place

  Yes

  No

  N/A

• NCBB Bar has an available Bar Tender/F&B Associate

  Yes

  No

  N/A

• Music is not too loud or soft

  Yes

  No

  N/A

• All drinks on the menu are available and prices are updated

  Yes

  No

  N/A

• Restrooms are clean and all amenities are in place. No foul smell

  Yes

  No

  N/A

• Lifeguard is available in the area

  Yes

  No

  N/A

• Non-motorized activities are monitored (Cancellation of activities, equipment condition)

  Yes

  No

  N/A

• Any items that would require attention, repair and rectification must be reported to the department responsible

  Yes

  No

  N/A

Vehicles

• Must be clean from exterior to inside

  Yes

  No

  N/A

• Towels are available inside the van for guests

  Yes

  No

  N/A

• Sampaguita Scent is evident

  Yes

  No

  N/A

• No foul odor or any clutter inside the vehicle

  Yes

  No

  N/A

• Inspect the vehicles for any visible damage or maintenance needs

  Yes

  No

  N/A

• Verify the availability of transportation services for guests, schedules are followed & bookings in the manifest are accurate

  Yes

  No

  N/A

• Golf Cart has been charged and is fully functional anytime needed

  Yes

  No

  N/A

• Yes

  No

  N/A

Sign Off

• Select date

  Date

• Add signature

  Sign