Title Page
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
First Impressions
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Photo of the outside of the restaurant on arrival (before entering)
Hosting
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Were you greeted swiftly on entry to the restaurant (within 0-20 seconds)
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Were you made to feel welcome?
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Was the table clean, have dessert menus and salt pots (with salt in them)
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How are you feeling? How has the visit been so far? Has there been a 'moment' and if so what?
Ordering
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Were you up sold or recommended anything?
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Was the order repeated?
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Was the order accurate?
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Were you asked about a Nando's loyalty card?
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How are you feeling after ordering? Was there a 'moment'? If so what?
Food
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Was the food fresh and tasty?
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Sides
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Mains
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Dessert/starter
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Sides
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Dessert/starter
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Drinks
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Photo of your meal
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Was it to standard?
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Did it all arrive at the same time?
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Was it within 15mins?
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Did the server tell you what the food was on delivery?
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How do you feel about your food? Was there a 'moment'? If so what?
Check back
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Was it at the right time?
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Open ended questioning used? For example "how are your meals"
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How do you feel?
General cleanliness & tidiness
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Was the restaurant looking clean & tidy in the public areas (under tables and toilets in particular). If not why?
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Photo of the restaurant floor, toilets or any areas that need attention
Goodbye
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Was the table cleared before leaving?
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Did someone say goodbye?
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How do you feel?
Exceptional service
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Did you experience any exceptional service or witness it given to other guests? If so what was it?
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Is there anything else you would like to not about today's visit? Positive or negative
