Birthday Party Observation (1)

Party Host Observation

Skill level

Well Spoken

Friendly

Confident

Personable

Team Player

Organized

Calm

Proactive Thinker

Solution Oriented

Well Groomed

Courteous

Charismatic

Tech Savy

Patient

Energetic

Flexible

Meticulous

Polished Appearance

Active Listener

Compassionate

Smiles

Makes Eye Contact

Multitasker

Reliable

Positive Outlook

Did the Party Host arrive to work on time, prepared to work, and in dress code?

Did the party host go straight to the party prep process upon arrival without getting distracted by coworkers?

Did the party host verify the pizza delivery time by checking the Pizza Sheet or calling Papa Johns?

Did the party host work in a neat and organized manner while creating balloon centerpiece? And avoid waste?

Did the party host set up a white board with their name on it on the back counter in the room?

Was the balloon centerpiece shaped correctly?

Was the Birthday White Board neat, colorful, and festive?

Was party water, soda, cups, and ice set up prior to the arrival of the guests?

Was a bowl of popcorn ready to be served upon the arrival of the guests?

Were the party supplies counted for the appropriate number of guests per party package?

Was set up completed before the customer arrived?

Was the check-in table or counter organized to company standard?

Did the Party Host position themselves at the front door to Welcome the party family to Altitude?

Did the Party Host greet the family with a smile and warm & friendly unique greeting?

Did the Party Host offer to help the family carry items to the room/table? (Cake, Gifts etc.)

Did the Party Host escort the family to party area?

Did the Party Host introduce themselves to the family?

Did the Party Host say Happy Birthday!! to the guest of honor and give them an “It’s My Birthday “sticker?

Did the Party Host stay with the party at the door of the room or close to the table?

Was the Party Host engaging with the family? (Waiver instruction, Suggesting add ons,)

Did the Party Host explain the itinerary and get it signed?

Did the Party Host follow the correct procedure in the POS for assigning tickets and checking in guests?

Was the Party Host available and responsive to the guests needs throughout the event to ensure they receive the highest quality service?

Was the pizza cart properly stocked, organized, and maintained to Altitude standards?

Did the Party Host count the pizza upon delivery and write it on the pizza receipt? Was the receipt placed in the receipt bin in the office?

Did the Party Host keep the room /table neat by removing party trash during the event? (Water bottles, sock plastic)

Was the Party Host aware of the conditioncleanliness of the lobby area and make an effort to keep it clean?

Did the Party Host ensure all safety rules were being adhered to within their area? (Running in Lobby, Soft Play rules)

Did the Party Host spend any time on the court with the party guests?

Did the Party Host present the party gift in a festive, memorable way to the Guest of Honor after cake?

Did the Party Host ask for a Google review?

Did the Party Host cut the wristbands before bringing the customer to the front for checkout?

Did the Party Host offer to help the guests bring gifts to the car?

Did the Party Host offer a genuine farewell to the party family and birthday child by thanking them for choosing Altitude to host their party and suggesting they come back next year?

Did the Party Host go straight into cleaning /recovery of the room/table area without getting distracted by coworkers?

Did the Party Hosts work as a team to clean kitchen and take out trash?

Did the Party Host return unused wristbands to the front desk?

Did the Party Host use the Jolt checklist to clean the Party Room/Table and get it signed off by a manager?

Did the Party Host use the Jolt checklist to clean the kitchen and get it signed off by a manager?

Did the Party Host clock out when tasks were complete?