Bistro Steps of Service

Greeted and welcomed guest to the Bistro using 15/5 rule. Greeted with time of day. Welcome to the Bistro!

Shared information about the Bistro menu and offered a recommendation (enthusiastically, picked up on guest cues) (my favorite is...)

Associate was able to answer questions about the menu.

Presented upswell options to guest. (Bottled water, Starbucks, wine, or apps)

Repeated order after entering in POS to ensure accuracy.

Asked guest if they will be dinning in or taking it with them. (Not; is this for here or to go?)

Stated the check total and presented the check.

Presented table number to guest and explained how it works and presented the guest with seating options.

Thanked the guest.

Invited the guest back for am/pm and mentioned 2 elements of the Bistro and hours of operation. (Starbucks/signature cocktail).

Associate looked for ways to add value for the guest and enhance the guest experience. (Table touch)

Associate who delivered food to guest repeated the order to ensure accuracy.

When the order/delivery was completed,the table number was removed.

Associates grooming and uniforms meet standards.

Food was delivered within 8 minutes for breakfast, 12 minutes for pm, all with proper condiments/utensils

Bistro front counter was clean and well presented.

Bistro back counter was well presented.

Bistro FOH guest seating was clean and well presented.

Bistro FOH atmosphere was set appropriately. (Tv's, lights, music).

Bistro associates appear to be following food safety standards ( gloves, hand washing, cleanliness).