BKKSM MOD PA HOH VENUE

• Conducted on

  Date

• MOD NAME

GUEST INTERACTIONS AND FEEDBACKS

• Represent LE MERIDIEN SUVARNABHUMI, BANGKOK GOLF RESORT & SPA as HOTEL AMBASSADOR during 18.00hrs TILL 19:00 hrs at THE HUB

  Yes

  No

  N/A

• Interaction with guests and obtain feedbacks

  Yes

  No

  N/A

• guest name or room number

• Greet & Welcome guests on arrival

  Yes

  No

  N/A

• Farewell and Thank guests upon departure

  Yes

  No

  N/A

• Visit guests at restaurants and bar (LATITUDE 13º39’, Latest recipe, pool,Club lounge ,SPA and favola) and obtain feedbacks

  Yes

  No

  N/A

MAINTENANCE, CONDITION, OVERALL OPERATION QUALITY AND PERFORMANCE

• PORTE COCHERE & CAR PARK & SHuTTLE VAN

  Yes

  No

  N/A

• FRONT DESK

  Yes

  No

  N/A

• Bell / CONCEIRGE

  Yes

  No

  N/A

• LOBBY SEATING AREA

  Yes

  No

  N/A

• LIMOUSINE SERVICE/

  Yes

  No

  N/A

• IN-HOUSE TRANSPORTATION / SHUTTLE Van SERVICE

  Yes

  No

  N/A

• Fitness & Gym

  Yes

  No

  N/A

• Pool

  Yes

  No

  N/A

• Business centre

  Yes

  No

  N/A

• KIDS CLUB

  Yes

  No

  N/A

SPA

• Maintenance and condition are good?

  Yes

  No

  N/A

• level of business

  Good

  Fair

  Poor

  N/A

• Cleanness

  Yes

  No

  N/A

• Associate Attentiveness

  Yes

  No

  N/A

LATITUDE 13º39’

• Maintenance and condition are good?

  Yes

  No

  N/A

• level of business

  Good

  Fair

  Poor

  N/A

• Cleanness

  Yes

  No

  N/A

• Associate Attentiveness

  Yes

  No

  N/A

LATEST RECIPE

• Maintenance and condition are good?

  Yes

  No

  N/A

• level of business

  Good

  Fair

  Poor

  N/A

• Cleanness

  Yes

  No

  N/A

• Associate Attentiveness

  Yes

  No

  N/A

FAVOLA

• Maintenance and condition are good?

  Yes

  No

  N/A

• level of business

  Good

  Fair

  Poor

  N/A

• Cleanness

  Yes

  No

  N/A

• Associate Attentiveness

  Yes

  No

  N/A

• OVERALL PUBLIC SPACES conditions and cleanness

  Yes

  No

  N/A

• DRIVE WAYS

  Yes

  No

  N/A

• PUBLIC RESTROOMS FLOOR 2

  Yes

  No

  N/A

• PUBLIC RESTROOMS FLOOR 1

  Yes

  No

  N/A

• GUEST LIFTS 1

  Yes

  No

  N/A

• GUEST LIFTS 2

  Yes

  No

  N/A

• GUEST LIFTS 3

  Yes

  No

  N/A

• GUEST LIFTS 4

  Yes

  No

  N/A

• GUEST LIFTS 5

  Yes

  No

  N/A

• GUEST LIFTS 6

  Yes

  No

  N/A

• GUEST ROOM CORRIDORS

  Yes

  No

  N/A

• OUTDOOR LIGHTINGS

  Yes

  No

  N/A

• PUBLIC AREA INDOOR LIGHTING

  Yes

  No

  N/A

• GARDEN & LANDSCAPE

  Yes

  No

  N/A

• SECURITY CHECK POINTS

  Yes

  No

  N/A

• MUSIC, VIDEO ART, LM SCENT

  Yes

  No

  N/A

BALROOM conditions and cleanness

• BALLROOM 01 - 03

  Yes

  No

  N/A

• OUTDOOR EVENTS

  Yes

  No

  N/A

• BALLROOM FOYER

  Yes

  No

  N/A

• UNLOCK 01-05

  Yes

  No

  N/A

BACK OF HOUSE conditions and cleanness

• OVERALL CORRIDORs

  Yes

  No

  N/A

• OPERATOR, ACCOUNTING AND Executive OFFICES

  Yes

  No

  N/A

• HR, IT, UNIFORM and TRAINING ROOM

  Yes

  No

  N/A

• ENGINEERING OFFICE

  Yes

  No

  N/A

• SECURITY and CCTV CONTROL ROOM

  Yes

  No

  N/A

• LOCKER ROOMS (MALE/FEMALE)

  Yes

  No

  N/A

• LE café

  Yes

  No

  N/A

• ALL KITCHENS

  Yes

  No

  N/A

• CHEF, STEWARD and IN-ROOM DINNING

  Yes

  No

  N/A

• SERVICE LIFTS

  Yes

  No

  N/A

• are the in-house guest lists secure?

  Yes

  No

  N/A

• are FIRE ESCAPE ROUTES clear and unobstructed?

  Yes

  No

  N/A

• are there security guards at time keeper and all check points?

  Yes

  No

  N/A

• is the HOTEL car park free of litter, tidy and secure?

  Yes

  No

  N/A

• are there any suspected persons in the HOTEL AREA or at BACK OF house?

  Yes

  No

  N/A