Title Page

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  • Prepared by

  • Location
  • Venue Name:

  • We are committed to providing you with the best dining experience possible, so we welcome your comments.
    Kindly attached the picture and your comment on each negative experience.

WARM WELCOME, GREETING AND SEATING If you have marked 'NO' to any of the questions, please elaborate on the add notes section of each question

  • On entering, were you acknowledged by the staff within 15 seconds of entering the premises, even if busy, with a nod or smile to assure you that you would be attended to very shortly?

  • If a team member was not immediately visible or available to acknowledge you, was it obvious where you had to go to declare your arrival?

  • If there was the queue, were you greeted as soon as it was your turn?

  • Once you were received by a member of the team, did they greet you sincerely, warmly, with smiling eyes and genuine verbal welcome?

  • If there were no tables available, were you encouraged to wait at the bar?

  • If applicable, were you given an accurate waiting time?

  • Were you escorted to your table from the reception/ bar area?

  • If applicable, was a table available as per your reservation or, if you have not booked, one proffered to you was pleasing to you ?

  • Did the host/ waiter point out the nearest coat hook and pull out the chair?

  • Were you the food and wine/ drinks menus made available to you on the table or presented to you within a few minutes of being seated?

  • Overall how would you rate your initial reception? (1- Disappointing & 5- Exceptional)

  • Please describe:

TABLE SERVICE If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

  • Were the food menu and any promotions highlighted?

  • Was your first drink order taken within a time that felt appropriate given the level of business?

  • If you asked the waiter for a drink recommendation, did they answer and explain the products fully?

  • Was the water suggested?

  • If you ordered wine, was the person, who took your order, able to demonstrate reasonable product knowledge when asked a question?

  • Were your drinks delivered on the tray?

  • Was the server able to advise you confidently when asked for a food recommendation or with any queries you had with the menu?

  • Were you informed of any menu items not currently available *before you ordered* ?

  • Did the waiter confirm your order?

  • Did the waiter recommend suitable extras or sides for your order?

  • If applicable, were timings described to you? - well done burgers/steaks

  • Was your food served within a reasonable time after ordering?

  • If delayed, were you informed of this, politely, before you had to enquire?

  • Did the waiter/ manager check back the meal within a quarter of the meal being eaten?

  • Did the waiter check back during the meal to see if you need further drinks?

  • Were dessert menus brought to the table as you were offered desserts?

  • Were any after meal drinks offered?

  • If anything was requested during the meal, was it brought over quickly?

  • Were your finished dishes and plates cleared promptly and professionally?

  • During your dine, did at least one member of the team engage with you in a way which made you feel that your presence and custom were genuinely appreciated?

  • If you had to make a complaint or point out an error to the team was it handled in a calm, polite, no fuss manner by the Manager?

  • Did the manager demonstrate an air of calm, controlled authority whilst being able to smile and engage with customers and staff?

  • Did you see or were you made aware, of any promotional material advertising events or special menus?

  • Overall how would you rate the service, skills, hospitality and friendliness of the team? (1- Disappointing & 5- Exceptional)

  • Please describe:

DRINKS If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

  • If you ordered a cocktail or a mocktail was it served as appropriate or as per the description?

  • Were all other cold drinks served as appropriate?

  • If you ordered coffee, was it served correctly? Creme on espresso or foam on cappuccino etc.

  • Was your coffee smooth tasting and served at the correct temperature? (not too hot or too tepid)

  • If you have ordered tea or hot chocolate, was it of good strength, tasty and served appropriately?

  • What hot and cold drinks did you order?

  • Attach photos of the drinks ordered

Please rate:

  • Presentation (1- Disappointing & 5- Exceptional)

  • Taste / Quality (1- Disappointing & 5- Exceptional)

  • Temperature (1- Disappointing & 5- Exceptional)

  • Any further feedback:

FOOD If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

STARTERS

  • Did you order starters on your visit?

  • Were your first courses colourful, interesting, exciting and appetising to look at?

  • Did your first courses match the description on the menu or as described by your waiter?

  • Were your first courses cooked, heated or chilled as appropriate/ requested?

  • What starters did you eat?

  • Attach photos of the starters ordered

Please rate:

  • Presentation (1- Disappointing & 5- Exceptional)

  • Taste / Quality (1- Disappointing & 5- Exceptional)

  • Temperature (1- Disappointing & 5- Exceptional)

  • Any further feedback:

MAINS

  • Were your main meals colourful, interesting, exciting and appetising to look at?

  • Did your main courses match the description on the menu or as described by your waiter?

  • Were your mains cooked, heated or chilled as appropriate/ requested?

  • What mains did you eat?

  • Attach photos of the main courses ordered

Please rate:

  • Presentation (1- Disappointing & 5- Exceptional)

  • Taste / Quality (1- Disappointing & 5- Exceptional)

  • Temperature (1- Disappointing & 5- Exceptional)

  • Any further feedback:

DESSERTS

  • Did you order desserts?

  • Were your desserts colourful, interesting, exciting and appetising to look at?

  • Did your desserts have a great flavour and texture?

  • Did your desserts match the description on the menu or as described by your waiter?

  • What desserts did you eat?

  • Attach photos of the desserts ordered

Please rate:

  • Presentation (1- Disappointing & 5- Exceptional)

  • Taste / Quality (1- Disappointing & 5- Exceptional)

  • Temperature (1- Disappointing & 5- Exceptional)

  • Any further feedback:

PAYMENT AND DEPARTURE If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

  • How many guests were at your table in total:

  • Please attach picture of your bill and copy of your receipt

  • Was your bill brought on a clean tip tray?

  • Was your bill accurate?

  • Was your bill processed *correctly* and in a quick fuss-free manner?

  • If you paid any remainder of the bill in cash, was any change due delivered promptly?

  • Were you encouraged to leave your feedback, connect via social media or leave a Google Review?

  • Were you given a genuine thank you & warm "goodbye" by at least one member of the team?

STAFF If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

  • Please name or describe the host/ hostess:

  • Please name or describe your server:

  • Please name or describe the manager on duty:

  • Was the manager visible during your visit?

  • Was the manager interacting with other guests?

  • Was the manager smartly dressed?

OVERALL EXPERIENCE RATING

  • How likely are you to recommend this venue? 0 being the LEAST likely and 10 being the MOST likely.

  • Additional comments:

  • How closely did this venue meet your expectations? 0 being the LEAST likely and 10 being the MOST likely.

  • Additional comments:

  • Did you feel that any member/s of the team excelled in warmth and engagement, confidence and knowlege? (score excluded from survey total)

AMBIENCE If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

SERVICE STAFF

  • Well-groomed and professional in their manner?

  • Uniforms were neat and clean?

  • Friendly, positive and seemed to enjoy their work?

RESTAURANT

  • Floors were clean and free of litter?

  • Overall noise level was acceptable?

  • Music volume and type were appropriate?

  • Chairs and booths were comfortable?

  • The overall feeling was positive and fun?

  • The restaurant appeared clean and orderly?

  • Windows and other glass were clean?

  • Condiments were clean and well organised?

  • Lighting was appropriate?

BUILDING AND SURROUNDINGS

  • Restrooms` were free from litter on the floors?

  • Toilet paper was stocked?

  • Soap dispensers stocked and functional?

  • Restrooms were odour free and clean?

  • The overall facilities were well maintained?

  • Signs visible, attractive and well maintained?

FINAL QUESTIONS If you have marked 'NO' to any of the questions, please elaborate on the notes section of each question

  • Approximate time of your arrival:

  • Do you plan to return to our restaurant?

  • Would you recommend our restaurant to a friend?

  • Select date

  • Add location
  • Thank you for taking the time to complete this feedback form.

    Kind Regards,
    Bodean`s BBQ

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