Bombardier Authorized Service Facilities Compliance And Trip Report

• Document No.

• Authorized Service Facility

• Date of ASF GTA Expiration?

  Date
• Location
  Address

• Date of last Bombardier QA Audit

  Date

• Number of prior Problem Solving Sheets (PSS)?

• Prior Corrective Action Effectiveness (CAE)?

• Conducted on

  Date

• Compliance Report Conducted by:

  Select Keith Hickman Raphael Herms Josh Free Robert Cockshott Martin McClure

  • Keith Hickman
  • Raphael Herms
  • Josh Free
  • Robert Cockshott
  • Martin McClure

FACILITY (General Overview)

• Overall Facility Impression:

• External Bombardier ASF Signage Visable?

  Yes

  No

  N/A

• Exterior Picture

  Media

• Facility Access has a secure screening process?

  Yes

  No

  N/A

• Is private/secure parking available for customers?

  Yes

  No

  N/A

• Internal Bombardier Signage & Authorization Plaque visible?

  Yes

  No

  N/A

• Interior Bombardier banners, plaques, etc

  Media

• Employee Lunch/Rest area combined with Customer designated areas?

  Yes

  No

  N/A

• New Construction Plans?

  Yes

  No

  N/A

• General Comments (Facility)

CUSTOMER EXPERIENCE

• Overall General impression of facilities management of the Customer Experience:

• Customer information, communication, and coordination process/tools?

  Yes

  No

  N/A

• Customer proposal process, volume, success rate, tools effective?

  Yes

  No

  N/A

• Sales Proposal Process: turn times, coordination, resources, governance?

  Yes

  No

  N/A

• Facility Capacity: utilize scheduling, optimization, tools?

  Yes

  No

  N/A

• Customer Services: process of managing "customer experience" pre/during/post?

  Yes

  No

  N/A

• "Special" services utilized to enhance the customer experience?

  Yes

  No

  N/A

• Customer reception area is professional and suitable for customers?

  Yes

  No

  N/A

• Customer amenities (offices, phones, internet, wifi, refreshments, etc) comfortable and functional?

  Yes

  No

  N/A

• Post Maintenance event follow up process?

  Yes

  No

  N/A

• General Comments (Customer Experience)

MAINTENANCE OPERATIONS

• Maintenance hangar overall professional & organized?

• Hangar has on overall professional & organized appearance?

  Yes

  No

  N/A

• Aircraft protected during maintenance?

  Yes

  No

  N/A

• Hangar lighting, cooling, and heating is effective?

  Yes

  No

  N/A

• Technicians wear appropriate facility uniforms?

  Yes

  No

  N/A

• Parts, aircraft documentation, customer owned equipment, etc controlled effectively during aircraft maintenance?

  Yes

  No

  N/A

• Facility utilizes and incoming inspection checklist?

  Yes

  No

  N/A

• Facility has provisions to secure money, expensive goods, etc (vault, safe, etc)?

  Yes

  No

  N/A

• Facility has process in place to support documentation (aircraft discrepancies, daily work status, customer updates, shift turnovers, etc)?

  Yes

  No

  N/A

• Facility has a single point of contact for customer interface during maintenance events?

  Yes

  No

  N/A

• Facility has a process to update customer, gain customer approval on AWR's, work scope changes, provide status updates, etc?

  Yes

  No

  N/A

• Facility has the following Backshops:

• Engine

  Light

  Medium

  Heavy

  N/A

• Sheetmetal

  Light

  Medium

  Heavy

  N/A

• NDT Capabilities

  Light

  Medium

  Heavy

  N/A

• Battery

  Light

  Medium

  Heavy

  N/A

• Wheel/Tire

  Light

  Medium

  Heavy

  N/A

• Avionics

  Light

  Medium

  Heavy

  N/A

• Other:

• Backshops are maintained, organized, and accessible to hangar?

  Yes

  No

  N/A

• Facility provides additional services to customer

  Yes

  No

  N/A

• Aircraft cleaning

• Polishing / Brite Work

• Carpet Cleaning

• Interior Cleaning

• Mobile Repair Teams / Process in place and effective?

  Yes

  No

  N/A

• Invoices are presented to customer at point of departure?

  Yes

  No

  N/A

• Manpower is appropriate to support 24/7 maintenance operations?

  Yes

  No

  N/A

• Manpower is appropriates to support Weekend maintenance operations?

  Yes

  No

  N/A

• Facility has an accessible aircraft parking area?

  Yes

  No

  N/A

• Facility demonstrates internal communication process with respect to the Customer Satisfaction and feedback?

  Yes

  No

  N/A

• Customer Satisfaction review complete?

  Yes

  No

  N/A

• General Comments (Maintenance Operations)

QUALITY

• Reviewed and Sampled all past Audit Findings (PSS)? If site visit is not part of an actual BAQA audit.

  Yes

  No

  N/A

• General Comments:

PARTS / STOCKROOM / INVOICING

• Facility purchases Spare Parts from Bombardier for any services provided by ASF to an Operator of a Bombardier or Learjet manufactured aircraft? (Per GTA, Exhibit C)

  Yes

  No

  N/A

• Facility has robust process to order, receive, inspect, and store parts?

  Yes

  No

  N/A

• General Comments:

VENDORS/SUPPLIERS

• AC Interior Services

  OWN

  VENDOR

  N/A

• Calibration Services

  OWN

  VENDOR

  N/A

• Consumable Materials (rotobin, hardware, rivets, screws, etc.)

  OWN

  VENDOR

  N/A

• Aircraft Clean & Polishing

  OWN

  VENDOR

  N/A

• Chemical Services (haz materials, LPS, sealents, etc)

  OWN

  VENDOR

  N/A

• Uniform Services

  OWN

  VENDOR

  N/A

• Facility Maintenance

  OWN

  VENDOR

  N/A

• Janitorial Services

  OWN

  VENDOR

  N/A

• AC Records Storage

  OWN

  VENDOR

  N/A

• Equipment: scissor lifts, tugs, forklifts, GPU, etc.

  OWN

  VENDOR

  N/A

• Fuel Services & Handling

  OWN

  VENDOR

  N/A

• Cabin/Window Services

  OWN

  VENDOR

  N/A

• Engineering Services

  OWN

  VENDOR

  N/A

• Tooling Services (hand & power equipment, supplies, etc)

  OWN

  VENDOR

  N/A

• Customer Concierge Services

  OWN

  VENDOR

  N/A

• NDT/X-Ray Capabilities

  OWN

  VENDOR

  N/A

• Contract Labor services

  OWN

  VENDOR

  N/A

• Burn Samples

  OWN

  VENDOR

  N/A

• General Comments (Vendor/Suppliers)

GROUND SUPPORT EQUIPMENT

• Tool control procedure in place?

  Yes

  No

  N/A

• Tool calibration procedure in place?

  Yes

  No

  N/A

• Unserviceable tool tagging procedure?

  Yes

  No

  N/A

• GSE servicing and control?

  Yes

  No

  N/A

• Proper documentation attached to GSE?

  Yes

  No

  N/A

• Employee tools are controlled and secure?

  Yes

  No

  N/A

• Learjet 40/45 - randomly verified tooling requirements. Actions noted for non-compliance.

• Learjet 60 - randomly verified tooling requirements. Actions noted for non-compliance.

• Learjet 70/75 - randomly verified tooling requirements. Actions noted for non-compliance.

• Challenger 300/350 - randomly verified tooling requirements. Actions noted for non-compliance.

• Challenger 605 - randomly verified tooling requirements. Actions noted for non-compliance.

• Challenger 850 - randomly verified tooling requirements. Actions noted for non-compliance.

• Global - randomly verified tooling requirements. Actions noted for non-compliance.

• General Comments:

Technical Publications

• Review access and availability to Bombardier Technical Publications.

  Yes

  No

  N/A

• Understand and utilize Smartfix?

  Yes

  No

  N/A

• Access to CIC website?

  Yes

  No

  N/A

• General Comments:

Facility Resources

• Number of technicians, AME, avionics personnel supporting Maintenance operations? How many dedicated to Bombardiers products?

• Number of backstop personnel?

• Number of support personnel (quality, planning, parts/material control, etc)

• Total number of site personnel?

ASF Invoicing Review

• Current Bombardier ASF Labor Rate (Learjet)

• Current Bombardier ASF Labor Rate (Challenger)

• Current Bombardier ASF Labor Rate (Global)

• Facility provided details of requested invoices and meet the ASF GTA compliance for warranty Labor Rate?

• General Comments:

ASF Management Review

• Reviewed ASF Monthly Report with facility leadership?

  Yes

  No

  N/A

• Update actions and contacts from onsite review into the ASF IT application?

  Yes

  No

  N/A

• General Comments

General Summary and Comments

• General Comments

• I confirm that the information collected here within is accurate to the best of my knowledge.

  Yes

  No

  N/A

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