Title Page
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
Ambassador Information
-
Ambassador Name
- John
- Kevin
- Alan
- Jovanna
- Zeynep
- Karen
- Lauren
- Luciana
- Shannon
- Ola
- Katie
- Margaret
- Kelley
- Marnee
- Jayme
- Mhamed
- Marilyn
- Ben
- Nancy
- Henry
-
Day of the Week
-
Shift Time
-
Arrivals
-
Departure
-
Proj Hotel Occupancy
Checklist
Daily Activities
-
Review Daily Packet for groups and VIPs
-
Check the mobile check in binder for possible arrivals
-
Notes?
-
Add media
Check for proper staffing/uniform standards/grooming
-
Front Desk
-
Bell Staff/Door/Valet
-
Concierge
-
Notes?
-
Add media
Check for Cleanliness and Maintenance Issues
-
Hotel Entrance (Mats & Windows clean, doors working)
-
Broadway Vestibule (Trash cans empty, florals in place)
-
Concierge/Bell Desk (Organized and Clean)
-
Front Desk (Mats out, Mobile C/I sign, Lights working)
-
Bell Closet (Organized and Clean)
-
Water Station (Filled, Cups, Napkins, Clean)
-
Business Center (Clean, Supplies stocked, Printer working)
-
Market (Well stocked and Clean)
-
Lobby Seating Area (Organized, Clean, pillows in Place)
-
Elevator Lobby (Clean, Champions signage in place)
-
Starbucks Entrance (Signage Up, Windows clear of clutter)
-
Escalator Seating Area (Clean, Lights on, Furniture arranged)
-
Communal Tables by Champions (Chairs aligned, Tables clean)
-
Main Street Vestibule (Mat straight, doors working)
-
Main Street Seating (Clean and Organized)
-
ATM and Brochures Rack (Operational, Clean and Organized)
-
Desk Chair at glass table (Arms not hitting glass)
-
Notes?
-
Add media
Electrical Areas
-
Reader Board Monitors (On and showing correct date)
-
Lobby TV's (On CNN or MSNBC - remote at Front Desk)
-
All lobby lighting working properly
-
Notes?
End of the shift
-
Brief oncoming ambassador on any issues
-
Any issues found during shift?
-
Add media
-
Add signature
