WORKING THE STATION
Carhop name
Procedures
Was the tray neatly organized and proper bag presentation? (Sonic logo facing guest)?
Did the carhop smile to/at car?
Did the carhop make eye contact with the guest?
Did the carhop have a warm, pleasant greeting at the car?
Did the carhop introduce themselves by name?
Did the carhop read back the order correctly?
Did the carhop state the cost of the order?
Did carhop complete the money transaction properly?
Did carhop give guest receipt?
Did the carhop offer condiments with side item?
Did the carhop thank the customer?
Did the carhop instruct the customer to push the red button if anything further was needed?
