WKS 2018 PRELIMS -CARHOP JUDGE 1 MOBILE APP

• STORE NAME

• Prepared by

• Carhop name

Procedures - ORDER A LARGE COKE BUT DON'T PAY FOR IT. HAVE CARHOP HELP YOU WITH THE MOBILE APP TO PAY

• Was the tray neatly organized and proper product presentation? (Sonic logo facing guest)?

  YES

  NO

• Did the carhop smile to/at car?

  YES

  NO

• Did the carhop make eye contact with the guest?

  YES

  NO

• Did the carhop have a warm, pleasant greeting at the car?

  YES

  NO

• Did the carhop introduce themselves by name?

  YES

  NO

• Did the carhop read back the order correctly?

  YES

  NO

• Did the carhop state the cost of the order?

  YES

  NO

• Did carhop give guest receipt?

  YES

  NO

• Was carhop knowledgeable of how to complete the transaction using the Sonic Mobile App?

  YES

  NO

• Did the carhop thank the customer?

  YES

  NO

• Did the carhop instruct the customer to push the red button if anything further was needed?

  YES

  NO