Title Page

  • STORE NAME

  • Prepared by

WORKING THE STATION

Order: SUPERSONIC CHEESEBURGER WITH GRILLED ONIONS, ADD JALAPENOS; MED TATER TOTS; MED DIET CHERRY DR PEPPER TOTAL: $11.23

  • Carhop name

Procedures

  • Was the tray neatly organized and proper bag presentation? (Sonic logo facing guest)?

  • Did the carhop smile to/at car?

  • Did the carhop make eye contact with the guest?

  • Did the carhop have a warm, pleasant greeting at the car?

  • Did the carhop introduce themselves by name?

  • Did the carhop read back the order correctly?

  • Did the carhop state the cost of the order?

  • Did carhop give guest receipt?

  • Did the carhop offer condiments with side item?

  • Did the carhop thank the customer?

  • Did the carhop instruct the customer to push the red button if anything further was needed?

  • Did anyone perform a bumper check with this guest?

Please inspect the bag for order accuracy

  • Was order correct?

  • If order was NOT correct AND you alerted the carhop of incorrect items, did the carhop handle the issue correctly?

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