Box Replacement Feedback

• Tech Code

• Job Number

• Conducted on

  Date
• Location
  Address

• What is the fault listed on the service call?

  Select NSS Picture Issues Sound Issues Recording Issues OnDemand Issues Other

  • NSS
  • Picture Issues
  • Sound Issues
  • Recording Issues
  • OnDemand Issues
  • Other

• What was the fault listed?

We need to ensure that replacing a box on a service call is the last port of call and that we have exhausted all other options before we resort to changing out the box. This feedback form will serve to reinforce what we are doing in the field prior to changing out a box on the day

• Have you checked the dish?

  Yes

  No

• Why?

• Did you change the dish?

  Yes

  No

• Why not?

• Did you check the LNB?

  Yes

  No

• Why not?

• Did you change the LNB?

  Yes

  No

• Why not?

• Did you use your meter to check the milliamp reading?

  Yes

  No

• Why not?

• Did this identify a fault?

  Yes

  No

• Please state what actions you have completed-

  Software Download

  Planner Rebuild

  Power Cycle

  Checked connections

  Replaced peripheral connections

• Do you still require to change the box?

  Yes

  No

• Engineer name:

  Sign