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BPM - Friendly Audit 2.0

FFH

  • Select Store

  • Select Department

  • Date & Time

Tap on questions to add notes.

  • Was there a partner on sales floor/department?

  • Is the partner executing 4ft of friendly?

  • Is there partner to customer interaction?

  • Was partner helpful/knowledgeable? (i.e., Did they meet the customer's needs?)

  • Was customer informed of special products or promotions?

  • Don't forget to coach.

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