Title Page
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Document No.
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Prepared by
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Audit
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William Hill / L.B.O
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Conducted on
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Located on Area
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Duty manager present in L.B.O
L.B.O Presentation
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Papers put up neatly?<br>
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Papers put up Correctly? (Correct meetings displayed, Papers not flapping)<br><br>
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TOTE slips displayed in correct order?
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Speciality Slips displayed in correct order?
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Football coupons displayed in correct order?
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Gaming machines clean? (Free of fingerprints)<br>
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Evidence of pen and slip dispensers being filled?
Marketing
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Shop promotional marketing correct?<br><br><br>
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Select date
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Good Neighbour Marketing displayed by front door?<br>
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Headline poster displayed correctly?<br>
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Responsible gambling dispensers by each machine?<br><br>
Behind the counter
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Tidy behind the counter??
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Safe closed and insert closed
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I.S completed correctly for the month?
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Shot float £500 or below?
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Tills correct?
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Morning checks completed?<br>
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Banking figure written in Diary?<br>
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Buddy call completed every hour?
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Toilet checks completed?
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Daily Focus written in Diary?<br>
Compliance
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Muiti site self Exclusions leaflets displayed in separate dispensers near front door and by each gaming machine?
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What are the acceptable forms of ID accepted in William Hill?
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All expired Self Exclusions removed for safe disposal by DOM<br>
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Self exclusion sign off sheet signed every day?<br>
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What are the three Licensing objectives?
- Ensure gambling Fair and Open
- Protecting the Vulnerable and the young
- Keep gambling crime free
- Cannot name any
Security
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Who is in WHITECHAPEL gang?
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What type of fraud do the WHITECHAPEL gang commit?
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Who is in the Chapel Gang?
- Thomas Connor
- Ross Thornton
- Danny Williams
- Djamel Soyden
- Daniel Doyle
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What type of fraud do Chapel commit?
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How do you work the banking figure?
Staffing
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Do you know your Rota this week?
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Have all shop staff been contacted and told they are working in that LBO this week?
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Are all staff aware of the importance of the time sheet? (How to complete it and why?)
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All staff present happy with fairness of rota?
Kick On
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During visit have any staff offered any promotions?
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Do staff know the current promotion?
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Are staff greeting customers?
Cleaning Standards
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Is the shop window generally clean?
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Have you witnessed a shop tidy during visit?
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Do staff know when to put out the rubbish?
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Do staff believe the shop is clean?
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Was a PBYP offered during my Your visit?
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What is current PBYP?<br>
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How many PBYP offered today?
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Have any customers been offered a hot drink?
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Has the rota been sent to the staffers two weeks in advance?
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At least 1 RGI completed in the last 7 days?<br>