Title Page

  • Document No.

  • Located on Cluster
  • Prepared by

  • William Hill / L.B.O

  • Conducted on

  • Duty manager present in L.B.O

  • CSA present in L.B.O

L.B.O Presentation

  • All staff in the correct uniform?

  • Papers put up neatly?<br>

  • Papers put up Correctly? (Correct meetings displayed, Papers not flapping)<br><br>

  • TOTE slips displayed in correct order?

  • Speciality Slips displayed in correct order?

  • Football coupons displayed in correct order?<br>

  • Gaming machines clean? (Free of fingerprints)<br>

  • Evidence of pen and slip dispensers being filled?

  • All issues reported to help desk? (Reference number clearly written in Diary?)

Marketing

  • Shop promotional marketing correct?<br><br><br>

  • Select date

  • Good Neighbour Marketing displayed by front door?<br>

  • Headline poster displayed correctly?<br>

  • Responsible gambling dispensers by each machine?<br><br>

Behind the counter

  • Tidy behind the counter??

  • Safe closed and insert closed

  • I.S completed correctly for the month?

  • Shot float £500 or below?

  • Tills correct?

  • Morning checks completed?<br>

  • Banking figure written in Diary?<br>

  • Buddy call completed every hour?

  • Toilet checks completed?

  • Daily Focus written in Diary?<br>

Compliance

  • Muiti site self Exclusions leaflets displayed in separate dispensers near front door and by each gaming machine?

  • What are the acceptable forms of ID accepted in William Hill?

  • All expired Self Exclusions removed for safe disposal by DOM<br>

  • Self exclusion sign off sheet signed every day?<br>

  • What are the three Licensing objectives?

Security

  • Who is in WHITECHAPEL gang?

  • What type of fraud do the WHITECHAPEL gang commit?

  • Who is in the Chapel Gang?

  • What type of fraud do Chapel commit?

  • How do you work the banking figure?

Staffing

  • Do you know your Rota this week?

  • Have all shop staff been contacted and told they are working in that LBO this week?

  • Are all staff aware of the importance of the time sheet? (How to complete it and why?)

  • All staff present happy with fairness of rota?

  • Is a staff member wearing a staff safe wristband?

  • Any challenges in the shop? (Ask staff, anything that could affect our licence?)

Kick On

  • Staff aware of staff targets/performance? (Last mystery customer visit?)

  • During visit have any staff offered any promotions?

  • Do staff know the current promotion?

  • Are staff greeting customers?

Cleaning Standards

  • Is the shop window generally clean?

  • Have you witnessed a shop tidy during visit?

  • Do staff know when to put out the rubbish?

  • Do staff believe the shop is clean?

  • Was a PBYP offered during my Your visit?

  • What is current PBYP?<br>

  • How many PBYP offered today?

  • Have any customers been offered a hot drink?

  • Has the rota been sent to the staffers two weeks in advance?

  • At least 1 RGI completed in the last 7 days?<br>

  • Gesture of goodwill Log completed correctly? (Discuss importance of correct G.O.G Log)

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