BPM LB.O Visit Report v2

• Document No.

• Located on Cluster
  Address

• Prepared by

• William Hill / L.B.O

• Conducted on

  Date

• Duty manager present in L.B.O

• CSA present in L.B.O

L.B.O Presentation

• All staff in the correct uniform?

  Yes

  No

  N/A

• Papers put up neatly?<br>

  Yes

  No

  N/A

• Papers put up Correctly? (Correct meetings displayed, Papers not flapping)<br><br>

  Yes

  No

  N/A

• TOTE slips displayed in correct order?

  Yes

  No

  N/A

• Speciality Slips displayed in correct order?

  Yes

  No

  N/A

• Football coupons displayed in correct order?<br>

  Yes

  No

  N/A

• Gaming machines clean? (Free of fingerprints)<br>

  Yes

  No

  N/A

• Evidence of pen and slip dispensers being filled?

  Yes

  No

  N/A

• All issues reported to help desk? (Reference number clearly written in Diary?)

  Yes

  No

  N/A

Marketing

• Shop promotional marketing correct?<br><br><br>

  Yes

  No

  N/A

• Select date

  Date

• Good Neighbour Marketing displayed by front door?<br>

  Yes

  No

  N/A

• Headline poster displayed correctly?<br>

  Yes

  No

  N/A

• Responsible gambling dispensers by each machine?<br><br>

  Yes

  No

  N/A

Behind the counter

• Tidy behind the counter??

  Yes

  No

  N/A

• Safe closed and insert closed

  Yes

  No

  N/A

• I.S completed correctly for the month?

  Yes

  No

  N/A

• Shot float £500 or below?

• Tills correct?

  Yes

  No

  N/A

• Morning checks completed?<br>

  Yes

  No

  N/A

• Banking figure written in Diary?<br>

  Yes

  No

  N/A

• Buddy call completed every hour?

  Yes

  No

  N/A

• Toilet checks completed?

  Yes

  No

  N/A

• Daily Focus written in Diary?<br>

  Yes

  No

  N/A

Compliance

• Muiti site self Exclusions leaflets displayed in separate dispensers near front door and by each gaming machine?

  Yes

  No

  N/A

• What are the acceptable forms of ID accepted in William Hill?

  Uk or International Passport

  Full or Provisional UK only Driving Licence

  Pass Logo Hologram Cards

  I don't know

  All Acceptable I.D's named

• All expired Self Exclusions removed for safe disposal by DOM<br>

  Yes

  No

  N/A

• Self exclusion sign off sheet signed every day?<br>

  Yes

  No

  N/A

• What are the three Licensing objectives?

  Select Ensure gambling Fair and Open Protecting the Vulnerable and the young Keep gambling crime free Cannot name any

  • Ensure gambling Fair and Open
  • Protecting the Vulnerable and the young
  • Keep gambling crime free
  • Cannot name any

Security

• Who is in WHITECHAPEL gang?

  Tim

  Tony

  Tim and Tony

  I don't know

• What type of fraud do the WHITECHAPEL gang commit?

  Bet back Fraud

  Ambiguous Bets

  I don't know

• Who is in the Chapel Gang?

  Select Thomas Connor Ross Thornton Danny Williams Djamel Soyden Daniel Doyle

  • Thomas Connor
  • Ross Thornton
  • Danny Williams
  • Djamel Soyden
  • Daniel Doyle

• What type of fraud do Chapel commit?

  Slow Count

  Ambiguous Bets

  both

  I don't know

• How do you work the banking figure?

  float + half of yesterday's holdover deducted from yesterday's EOD figure.

  Any other answer

Staffing

• Do you know your Rota this week?

  Yes

  No

  N/A

• Have all shop staff been contacted and told they are working in that LBO this week?

  Yes

  No

  N/A

• Are all staff aware of the importance of the time sheet? (How to complete it and why?)

  Yes

  No

  N/A

• All staff present happy with fairness of rota?

  Yes

  No

  N/A

• Is a staff member wearing a staff safe wristband?

  Yes

  No

  N/A

• Any challenges in the shop? (Ask staff, anything that could affect our licence?)

  Yes

  No

  N/A

Kick On

• Staff aware of staff targets/performance? (Last mystery customer visit?)

  Yes

  No

  N/A

• During visit have any staff offered any promotions?

  Yes

  No

  N/A

• Do staff know the current promotion?

  Yes

  No

  N/A

• Are staff greeting customers?

  Yes

  No

  N/A

Cleaning Standards

• Is the shop window generally clean?

  Yes

  No

  N/A

• Have you witnessed a shop tidy during visit?

  Yes

  No

  N/A

• Do staff know when to put out the rubbish?

  Yes

  No

  N/A

• Do staff believe the shop is clean?

  Yes

  No

  N/A

• Was a PBYP offered during my Your visit?

  Yes

  No

  N/A

• What is current PBYP?<br>

  Yes

  No

  N/A

• How many PBYP offered today?

  1

  2

  3

  4 or more?

  0

• Have any customers been offered a hot drink?

  Yes

  No

  N/A

• Has the rota been sent to the staffers two weeks in advance?

  Yes

  No

  N/A

• At least 1 RGI completed in the last 7 days?<br>

  Yes

  No

  N/A

• Gesture of goodwill Log completed correctly? (Discuss importance of correct G.O.G Log)

  Yes

  No

  N/A