Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Confirmation of consultant on what is expected for first impressions to be 100%:
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Perfect greet:<br>Acknowledged in 30 seconds <br>Started to discuss journey within 4 mins<br>Consultant introduced him/herself <br>Established the purpose of the visit
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Compelling reasons:<br>We deal with more networks<br>We have more tariffs than anyone else <br>Based on how you use your phone we can get the right tariff<br>Best value on high street <br>Price promise<br>Use data calculator
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Introduce pin point:<br>Was pinpoint explained <br>Future proof and get right tariff for future <br>Searches all available networks and all of their tariffs<br>Compares the market to save you money <br>Takes customer details
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Show tariffs on pinpoint:<br>Shows a selection of tariffs on the tablet right sell<br>Shows a final recommendation on pinpoint <br>
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future proof:<br>Explained how data calculator works<br>Established current data usage and future usage<br>Demonstrated and explained the benefits of the next tariff up on pinpoint and explained how this would benefit customer in real life scenario.<br>
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Close the sale:<br>Summarised the benefits of recommendation <br>Summarised how the recommended deal matched your needs <br>Summarised the benefits of chopping with Cpw<br>Reaffirmed price promise and trade in <br>Recommended accessories <br>Invited to the till to proceed with sale
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Farewell:<br>Smile and thanked for visit <br>Encouraged to visit Cpw again?<br>Would you have brought?
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Retail price index explained: <br>Price adjustment to my tariff or line rental will take place in line with RPI on an annual basis on EE and o2<br>This will occur once a year in March <br>Amount of adjustment depends on RPI and it can increase or decrease
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Any feed back on the process:
