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Branch Audit Master 2022/2023
Branch Audit Master 2022/2023
Mark Horwood

Branch Audit Master 2022/2023

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Free Branch Audit Master 2022/2023 Checklist

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Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Document reference

Location Image

  • Are the correct opening hours and location phone number's displayed?

  • Is the customer reception area clean and tidy?

  • Is the current BVRLA information displayed?

  • Is the general back office / manager's office / kitchen clean and tidy?

  • Is the exterior of the buildings / wash bays / company signage clean and tidy, with no repairs needed, and the vehicles parked neatly?

  • Are all the counter and valeting staff wearing their full uniform, and ID badges?

  • No radios playing during office hours, any where on the site?

  • Are the toilet facilities clean and tidy?

  • Is there at least one "No Smoking" sticker clearly displayed at one entry point around the location/site?

Operations / Reports

  • Daily checklist completed, and signed off?

  • Are physical fleet checks completed for all dates requested, over the past 6 months?

  • Are all mileage forms completed satisfactorily (last 3 months), for any member of staff using a company vehicle, and that it matches the Non-Rev ticket.

  • Are the Manual Rental Agreements, secure OOH's, accounted for and a control log in use?

  • Complete a fleet check on day of audit, by 11.00hrs?

  • Are fuel cards signed in and out, on the control log daily by users, and the end of day count carried out and recorded?

  • Are overdue rentals all being progressed satisfactorily?

  • Is current fuel policy being followed (as per ThriftyNet)?

  • Retail Rental Agreements - sample a minimum of 5 where available (Copies of RISC check, DVLA check, ID, D/L. RA completed and signed. RA scanned onto NetRent. Notes added to NetRent).

  • Accident Management Hires - Sample a minimum of 5 where available (All drivers details completed on NetRent, deposit taken, signed RA scanned onto NetRent).

  • Are V103B forms, secure OOH's and usage recorded?

  • Reconcile Petty cash (+/- £10.00)

  • Is the OOH key box process being followed?

  • Are damage tablets/devices signed in and out, on the control log daily by users, and the end of day count carried out and recorded?

  • Are all Fleet Maintenance Reports (services, MOT's, recalls) being progressed and up to date, with nothing outstanding?

  • Are all O/S vehicles being progressed?

  • Is the lost property log up to date, lost property kept secure OOH's, and no items retained for longer than 3 months?

Fleet

  • Is there 25 ltrs of Ad Blue on site?

  • Are the correct Thrifty stickers on the rear / windscreen of vehicles?

  • Are fleet envelopes in use and correctly used?

  • Are Key Tags typed with the correct info?

NetRent / SilverBullet / ThriftyNet

  • Are rental check-ins up to date on Silver Bullet screens?

  • Have all ARF's been completed within 24 hours of being raised?

HR

  • Are there any outstanding Forms/Reviews needed by HR (as per HR Hub)?

  • Is latest Employee Handbook (as per ThriftyNet) available for staff to access?

Health, Safety and Environment

First Aid

  • Is there a First Aid book in place, displaying the correct information?

  • Is the First Aid Kit - fully stocked and in date?

  • Are there either 2x staff members trained as either Appointed Persons or full First Aiders, and a H&S officer appointed (as per HR Hub)?

  • Is there a First Aider/Appointed Person Poster displayed, with the correct names and the location of the First Aid kit on it?

Fire Safety (Red Folder)

  • Fire Procedure - Displayed in branch.

  • Evacuation Area Checklist - completed and used when fire drills are carried out.

  • Fire Risk Assessment - fully completed, signed and dated - reviewed annually.

  • Emergency Lighting (if applicable) - form updated - monthly checks.

  • Fire Alarms / Smoke Detectors tested - form updated - monthly checks.

  • Fire Drill carried out - form updated - 6 monthly.

COSHH (Green Folder)

  • COSHH Data Sheets - printed and put in green COSHH folder.

  • COSHH Risk Assessment for Vehicle Valeting - fully completed, signed and dated - reviewed annually.

H&S Documents (Black Folder)

  • Policy - current version printed and put in Black folder.<br>

  • Handbook - current version printed and put in Black folder.<br>

  • Employer's Liability Insurance Certificate current and on display.

  • Health and Safety Law Poster displayed prominently in branch, with correct details displayed.

  • Plugs & Cables Notice - printed and filed

  • Golden Rules - printed and filed

  • Manual Handling Wheels Procedure - printed and filed

  • Manual Handling Technique Poster - printed and filed

  • Posture at Work Poster - printed and filed

  • Housekeeping Checklist - Amended accordingly and reviewed yearly.

  • Waste Management Plan - Printed and filed

  • Manual Handling Training Confirmation - Completed by all staff and filed

Risk Assessments (Blue Folder)

  • Are all 14 Risk Assessments (001-014 as per HR section in ThriftyNet) fully completed, signed and dated - yearly reviewed and recorded?

Debowers (Yellow Folder)

  • Re-Fuelling or De-Fuelling on site - Fully completed, signed and dated - reviewed yearly

  • Dangerous Substances Explosive Atmosphere regulations 2002 - Risk Assessment Petrol Tank use - Completed and filed in Yellow Folder

  • De-Fuelling Kit Safe System of Working - Printed and signed by all staff doing the task, who have completed the online training?

  • Safety Procedure for De-Fuelling - Printed and posted next to the debowsing units.

  • Emergency Action Plan - Completed, signed off, and reviewed yearly

PPE

  • Hi-Vis Jackets being worn by all staff while on site outside

Other Tasks

  • Site walk/perimeter check - any pollution caused by Thrifty?

  • All waste stored appropriately (including hazardous waste)

  • Minimum of 5 bags of Rock Salt or stocked Grit Bin on site?

Security

  • Fencing and perimeter secure?

  • All padlocks / locks working needed for entry onto site and building's.

  • Jet wash / Hoover secured OOH's

  • Alarm in place and functioning correctly?

  • CCTV in place and functioning correctly?

  • Key safe in place and locked at all times?

  • Is the keyholding list up to date?

  • Are all lone working devices accounted for?

  • Key and access fob log in place and completed

Equipment

  • Is the Air Compressor working correctly?

  • All electrical equipment to meet H&S standard, PAT Testing current and Debowser have current inspections, and they are filed in Yellow Folder.

  • Are baby seats accounted for, clean and in a usable condition?

  • Are Snow Chains/ Tyres accounted for?

  • Is the Wallpaper Stripper working?

  • Is the Trailer Board working, and is it used to check all vehicles with tow bars?

  • Is the vehicle polisher being used?

Debowsing

  • Are the correct protective gloves / eye protection being worn?

  • Is there a fully stocked spill kit?

  • Is the fire extinguisher with the unit?

  • Has the member of staff using the debowser completed the training?

    • Pass
    • Fail
    • N/A

  • Are fuel spills reported and recorded, with a log in place?

  • Is there a bin for the disposal of any parts of the spill kit which may have been used, along with any oil based waste?

Petrol Caddy

  • Is the Petrol Caddy being used in line with current guidelines / policies?

  • Does the unit have all appropriate signage?

  • Are daily inspections completed and record filed in Yellow Folder

  • Are reading taken from the dip stick?

  • Is the unit in a roadworthy condition?

  • Are all security devices being used, and the lid secure when the unit is not in use?

  • Are the legs down, and the unit securely parked?

  • Is the log completed each time the unit is used?

  • Is the unit being used in a well ventilated outside location?

  • Has the earth clip been fitted to the vehicle, when the unit is being used?

Diesel Tank

  • Does the unit have all appropriate signage?

  • Is the lid secure when not in use?

  • Is the log completed each time the unit is used?

Data Governance

  • Infotainment Systems have been reset - 2 cars checked which are ready for rental.

  • Have all staff completed their mandatory training

  • All personal information (staff, CV's, application forms) sored securely OOH's while required by the branch manager

  • No scanned documents left on the scanner's hard drive.

  • Does the PC login match the user on the pc? - check all pc's in use

  • CCTV signs visible if CCTV is in operation.

  • PC's are locked when not in use.

  • Visitor log is complete.

  • No personal data or images are stored on the branch tablets.

  • No rental agreements/paperwork kept for longer than 12 months.

  • No copies of customer ID is being stored post rental.

  • Leavers form complete for the last employee to leave, and IT ticket raised

  • Security pin code/card reader door entry in place and working at the branch.

  • Is the Incident reporting policy printed off and made available to staff who don’t have access to a PC?

  • Confidential waste bins are secure and not overflow.

  • No personal/confidential documents left on the printer.

  • All personal information/rental agreements locked away at the end of the day.

  • Asset numbers are present on all IT equipment.

  • No other evidence of non conformance to data governance or security policy.

PCI DSS

  • Payment terminal ' Tamper Prevention' checklist is complete.

  • Card details have been masked if copying a statement to confirm I.D.

  • Do staff know where to locate the ICO registration, who is the DPO officer is, and how to report a breach or concern

  • No unusual wireless access points i.e. spoof names similar to company specific.

Full Vehicle Audit (1)

  • Registration, make and model

  • Exterior cleanliness and all items present

  • Interior cleanliness and all items present

  • Seat belts working and not damaged (AUTO FAIL)

  • Horn, exterior lights all work (AUTO FAIL)

  • Fuel tank full / battery fully charged

  • Complete vehicle livery

  • Pre Rental Inspection complete

Tyre Damage / Wear (AUTO FAIL)

  • Are any tyres damaged / worn (AUTO FAIL)

  • N/S/F - TP & tread

  • N/S/R - TP & tread

  • O/S/F - TP & tread

  • O/S/R - TP & tread

  • Windscreen & Mirrors undamaged, and the wipers and washers work (AUTO FAIL)

  • No dashbord warnings (engine management, engine oil, coolant, brake fluid, ad blue, tyres and lights). AUTO FAIL

Full Vehicle Audit (2)

  • Registration, make and model

  • Exterior cleanliness and all items present

  • Interior cleanliness and all items present

  • Seat belts working and not damaged (AUTO FAIL)

  • Horn, exterior lights all working (AUTO FAIL

  • Fuel tank full / battery fully charged

  • Complete vehicle livery

  • Pre Rental Inspection complete

Tyre Damage / Wear (AUTO FAIL)

  • Are any tyres damaged / worn (AUTO FAIL

  • N/S/F - TP & tread

  • N/S/R - TP & tread

  • O/S/F - TP & tread

  • O/S/R - TP & tread

  • Windscreen & Mirrors undamaged, and the washers and wipers work (AUTO FAIL)

  • No dashbord warnings (engine management, engine oil, coolant, brake fluid, ad blue, tyres and lights) AUTO FAIL

Branch Audit Master 2022/2023
Mark Horwood

Branch Audit Master 2022/2023

Use this Template
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