Brand Standard Audit - TC Darlington

• Brand Standard Audit

• Site Name

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1. External Areas

• Car park free from litter

  Yes

  No

  N/A

• Cigarette pots - empty and clean surrounds

  Yes

  No

  N/A

• Tables and windbreakers correctly set

  Yes

  No

  N/A

• Correct Point of Sale on display in A-Boards and Correx

  Yes

  No

  N/A

• Photo of the front of the building

  Media

2. First Impressions

• Relevant display for next key day/event in place and fresh

  Yes

  No

  N/A

• Doors and glass clean and smear free

  Yes

  No

  N/A

• Host Point (organised, clutter free, correct menu's available and correct signs for time of day on display)

  Yes

  No

  N/A

• Guests are being greeted in a genuinely friendly manner by the host or first team member available

  Yes

  No

  N/A

• Laptop open and in use during session

  Yes

  No

  N/A

• Photo of host and entrance area

  Media

3. Bar Area

• Back of the bar clutter free and organised

  Yes

  No

  N/A

• Fridge lights on and fridges stocked for service

  Yes

  No

  N/A

• Challenge 21 date poster in use and with correct date

  Yes

  No

  N/A

• Correct posters in frame (Top Up, Challenge 21 Policy, Licensing Weights and Measures, Prevention of Underage Drinking, Data Protection)

  Yes

  No

  N/A

• Premises License with correct DPS

  Yes

  No

  N/A

• Ice and fruit cut to brand standard

  Yes

  No

  N/A

• Music at conversational level

  Yes

  No

  N/A

• Shiny silver including coffee machine

  Yes

  No

  N/A

• Milk fridge and cupboards clean and organised

  Yes

  No

  N/A

• Photo of bar area

  Media

4. Restaurant

• Tables set correctly (menu holders with one pudding and one drinks menu in centre of table, menu promo card, table talkers, clean napkins and cutlery, salt and pepper pots)

  Yes

  No

  N/A

• Surrounding areas clean (underneath and around tables)

  Yes

  No

  N/A

• Dumb waiters stocked and clutter free

  Yes

  No

  N/A

• Empathica slips available and being handed out

  Yes

  No

  N/A

• Refill machine clean and labelled with correct POS

  Yes

  No

  N/A

• Uniform of FOH correct

  Yes

  No

  N/A

• Photo of correct table set up

  Media

• Photo of dumb waiter

  Media

5. Carvery Deck

• Correct deck layout

  Yes

  No

  N/A

• Correct signage (meat signs or breakfast signage)

  Yes

  No

  N/A

• Kingsize plate

  Yes

  No

  N/A

• Chefs in correct uniform (clean and presentable whites, safety shoes etc.)

  Yes

  No

  N/A

• Correct meat garnish

  Yes

  No

  N/A

• Clean and well-stocked deck

  Yes

  No

  N/A

• Master carver sign

  Yes

  No

  N/A

• Seasonal veg and roasties

  Yes

  No

  N/A

• Gravy station/ Coffee station correctly set up

  Yes

  No

  N/A

• Sneeze guards clean

  Yes

  No

  N/A

• Napkins available

  Yes

  No

  N/A

• Photo of deck (lunch/evening)

  Media

• Photo of deck (breakfast)

  Media

• Photo of gravy station (lunch/evening)

  Media

• Photo of coffee station (breakfast)

  Media

6. Toilets

• Well stocked

  Yes

  No

  N/A

• Clean and no unpleasant smell

  Yes

  No

  N/A

• Photos of toilets

  Media

7. Comms

• Health & Safety Law Poster

  Yes

  No

  N/A

• M&B Health & Safety Policy

  Yes

  No

  N/A

• Nominated First Aiders

  Yes

  No

  N/A

• Fire Safety & Fire Evacuation

  Yes

  No

  N/A

• Challenge 21

  Yes

  No

  N/A

• Frontline News Poster

  Yes

  No

  N/A

• Mobile Phone Policy

  Yes

  No

  N/A

• Social Networking Policy

  Yes

  No

  N/A

• Additional Comms - KPI's/WOWs/Kitchen

  Yes

  No

  N/A