Brand Standards Audit 2016

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External Areas and Lobby

• Pavement outside business and external fencing, bushes etc all pristine, weed and litter free

  Yes

  No

  N/A

• Car park litter and weed free, with bushes trimmed

  Yes

  No

  N/A

• Do all upstairs have blinds - no personal effects visible

  Yes

  No

  N/A

• All planting alive, well maintained. Grass cut and weed free

  Yes

  No

  N/A

• Signage clean, no damage. Lights working and lit where appropriate

  Yes

  No

  N/A

• Tables and chairs clean. No broken or missing furniture- table numbers clear where applicable

  Yes

  No

  N/A

• External tables lined up with ashtray in centre (if applicable). Area swept and no rubbish

  Yes

  No

  N/A

• Cigarette ends bin clean & empty

  Yes

  No

  N/A

• External POS correct as per comms matrix

  Yes

  No

  N/A

• Hanging baskets present and in bloom (if applicable)

  Yes

  No

  N/A

• Bin yard gate closed and in good condition, not visible to the public

  Yes

  No

  N/A

• Brass name plaque sparkling

  Yes

  No

  N/A

• Windows and external doors sparkling and clean

  Yes

  No

  N/A

• Lobby floor clean, all surfaces dust free, glass sparkling

  Yes

  No

  N/A

• Lobby - all lights working, all signs in frames and all brass polished

  Yes

  No

  N/A

• Breakfast offer advertised prominantly (if applicable)

  Yes

  No

  N/A

• Grabber and machines - all on and clean with £100 jackpot card on fruit machines (if applicable)

  Yes

  No

  N/A

• External doors open

  Yes

  No

  N/A

Bar

• Bar counter and fonts are clean, polished and sparkling

  Yes

  No

  N/A

• Glass wash area clean, tidy and well organised including ice machine

  Yes

  No

  N/A

• Waste bins/bottle skips clean

  Yes

  No

  N/A

• Prices on beer fonts are in good condition and up to date

  Yes

  No

  N/A

• Back bar clean, uncluttered, neat mirrors clean and smear free

  Yes

  No

  N/A

• Back bar display clean and dust free

  Yes

  No

  N/A

• All fridge lights working, bottles facing forward fully stocked and tidy

  Yes

  No

  N/A

• Correct measures available

  Yes

  No

  N/A

• Glass shelves cleaned and organised, all glassware sparkling and clean

  Yes

  No

  N/A

• Bar sauce baskets clean and organised with sauces correctly labelled

  Yes

  No

  N/A

• Bar tables and chairs neat and in good condition, no chewing gum, beer mats on bar tables

  Yes

  No

  N/A

• Fires lit (if appropriate- if not fully stocked and clean)

  Yes

  No

  N/A

• Cutlery rolled and ready for service

  Yes

  No

  N/A

• Top up / price list / weights and measures policies on display

  Yes

  No

  N/A

• All guest notices in frames and professionally done (printed, not hand written)

  Yes

  No

  N/A

• Takeaway POS present and in good condition

  Yes

  No

  N/A

• Gift card POS present and in good condition

  Yes

  No

  N/A

• Cellar well stocked, clean, all stock rotated and in date

  Yes

  No

  N/A

• Coffee machine clean, fully stocked

  Yes

  No

  N/A

• Cups and saucers all clean - no stains

  Yes

  No

  N/A

Restaurant and Salad bar

• Corners and skirting clean including stairs if applicable

  Yes

  No

  N/A

• Pictures, ledges and bric a brac all dust free and clean

  Yes

  No

  N/A

• Floor surfaces in good repair, clean and not slippy

  Yes

  No

  N/A

• Air con units, vents and light fittings are clean and dust free

  Yes

  No

  N/A

• Mirrors sparkling with no writing on them

  Yes

  No

  N/A

• All lights and fittings are working

  Yes

  No

  N/A

• Tables clean, scratch and crack free (including legs and bases)

  Yes

  No

  N/A

• All tables have clean correct menus

  Yes

  No

  N/A

• Appropriate music playing at correct level

  Yes

  No

  N/A

• Salt, pepper pots and sauce bottles clean and more than 1/3 full (Sauces labelled - BBMVT layout). Salt on left, pepper right

  Yes

  No

  N/A

• All cutlery clean and laid to spec and smear free

  Yes

  No

  N/A

• No chewing gum under tables

  Yes

  No

  N/A

• Chairs and fixed seating clean and good condition

  Yes

  No

  N/A

• Self serve Pepsi and ice machine clean sparkling and POS in place

  Yes

  No

  N/A

• No marks or chips on paint work

  Yes

  No

  N/A

• Serve stations clear from all debris, stocked for session and till clean

  Yes

  No

  N/A

• Host point clean and clutter free - check all menus are available, clean and none need replacing

  Yes

  No

  N/A

• Tables booking laptop in use and up-to-date brand preferences in place

  Yes

  No

  N/A

• Balloons available and plentiful at host point

  Yes

  No

  N/A

• Colouring pencils and kids packs available on host point

  Yes

  No

  N/A

• Allergen guides available

  Yes

  No

  N/A

• All visible areas of kitchen sparkling including grill wall areas, canopy, grill surround

  Yes

  No

  N/A

• FOH spit roast machine clean (if applicable)

  Yes

  No

  N/A

• High chairs clean, safe and numbered

  Yes

  No

  N/A

• Salad bar - correct POS in place on top

  Yes

  No

  N/A

• Salad bar - all items available, fully stocked and fresh

  Yes

  No

  N/A

• Salad bar - laid out to spec

  Yes

  No

  N/A

• Salad bar- salad chef in clean correct uniform

  Yes

  No

  N/A

• Salad bar- all surfaces including sneeze guards spotless

  Yes

  No

  N/A

• Salad bar- salad bowls and side plates spotless, dry and plentiful

  Yes

  No

  N/A

Team

• All FOH in correct uniform (Ironed shirt, apron, tea-towel, badges, shoes, long hair tied up and jellewery to policy)

  Yes

  No

  N/A

• All BOH team in correct uniform (whites, aprons, hats, safety shoes)

  Yes

  No

  N/A

• Buzz brief observed

  Yes

  No

  N/A

• Team and guest pagers in use at all times

  Yes

  No

  N/A

• Team WOW board and incentive up and info up to date

  Yes

  No

  N/A

Toilets

• Toilets clean and fresh smelling. Air fresheners working

  Yes

  No

  N/A

• Air vent extraction clean and dust free

  Yes

  No

  N/A

• Floors, tiles and mirrors sparkling

  Yes

  No

  N/A

• Door plates and door handles sparkling clean

  Yes

  No

  N/A

• No graffiti on the back of toilet doors or in cubicles

  Yes

  No

  N/A

• Hooks on back of all toilet doors, all locks working

  Yes

  No

  N/A

• Light bulbs all working

  Yes

  No

  N/A

• Sinks (in and around) sparkling, taps working, hot and cold water available

  Yes

  No

  N/A

• Soap dispensers full and working

  Yes

  No

  N/A

• Toilet roll dispensers full and working

  Yes

  No

  N/A

• Dryers clean and working

  Yes

  No

  N/A

• Disabled toilets sparkling clean

  Yes

  No

  N/A

• In disabled toilet - cord for alarm should teach the floor- check alarm

  Yes

  No

  N/A

• Baby changing unit clean and safe

  Yes

  No

  N/A

• Toilet checks being recorded every half hour

  Yes

  No

  N/A