Brand Standards - Canary Wharf

• Conducted on

  Date

• Prepared by

• Location
  Address

Entrance - Lift area, Bathrooms, Board Room

• Are the lifts clean and fully functional?

  Yes

  No

  N/A

• Are all the lights working?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is the floor/rug clean?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Is all marketing up to date?

  Yes

  No

  N/A

• Is the boardroom clean, presentable and in working order?

  Yes

  No

  N/A

• Is the unisex bathroom clean, presentable and in working order

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Front of house - Concierge lobby, sales area, climbing wall

• Are the Pearson Room glass windows clean and clear of smudging?

  Yes

  No

  N/A

• Is all marketing up to date?

  Yes

  No

  N/A

• Are the access and exit gates fully functional?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are the floors/rugs clean?

  Yes

  No

  N/A

• Are all the lights and lamps fully functioning?

  Yes

  No

  N/A

• Is the duty manager desk and surrounding area clean and presentable?

  Yes

  No

  N/A

• Is the climbing wall area clean, tidy, safe and fully operable?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Are the stairs cleaned? Are under the stairs clean and dust free?

  Yes

  No

  N/A

• Does any high rise cleaning need to be carried out?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Concierge Desk

• Are the concierge team greeting members?

  Good

  Fair

  Needs attention

  N/A

• Is the concierge team well presented, in correct uniform and all wearing their name badge?

  Pass

  Fail

  N/A

• Is the concierge area free from dust, dirt and markings?

  Yes

  No

  N/A

• Is the desk tidy and well organised?

  Yes

  No

  N/A

• Does all IT fully functioning?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures and fittings?

  Yes

  No

  N/A

• Are all the lights around the desk working fully?

  Yes

  No

  N/A

• Does the carpet appear hovered and clean?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

NFF

• Are all areas free of rubbish, dust, debris and attractive to the eye?

  Yes

  No

  N/A

• Are all the lights and lamps fully functioning?

  Yes

  No

  N/A

• Is the floor clean?

  Yes

  No

  N/A

• Is the furniture and kitchen area clean?

  Yes

  No

  N/A

• Is any deep cleaning required behind the NFF counter?

  Yes

  No

  N/A

• On display and in the stock room are there any out of date products?

  Yes

  No

  N/A

• Is all marketing up to date?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures and fittings?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Is the retail fully stocked, well displayed and organised?

  Yes

  No

  N/A

• Are the team wearing name badges and interacting with members?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Spa

• Are all areas free of rubbish, dust, debris and attractive to the eye?

  Yes

  No

  N/A

• Is the floor clean?

  Yes

  No

  N/A

• Is the furniture clean?

  Yes

  No

  N/A

• Are all the lights and lamps fully functioning?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures and fittings?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Is the retail fully stocked, well displayed and organised?

  Yes

  No

  N/A

• Are the sinks, toilets and showers clean?

  Yes

  No

  N/A

• Are the team wearing name badges and interacting with members?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Female Changing Rooms

• Are all the lights working?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Are the surfaces, walls and furniture clean and dust free? Including vents?

  Yes

  No

  N/A

• Is the carpet clean and odour free?

  Yes

  No

  N/A

• Are the straighteners and hair dryers fully functional?

  Yes

  No

  N/A

• Are the irons fully functional?

  Yes

  No

  N/A

• Are all the scales fully functional?

  Yes

  No

  N/A

• Are the security lockers in working order?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are the lockers clean, with fully functioning digital locks? (check one bay)

  Yes

  No

  N/A

• Does each locker have 2 hangers and a hook? Is inside clean? (check one bay)

  Yes

  No

  N/A

• Is there damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Are the team wearing name badges and interacting with members?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Female Bathrooms

• Are all the lights working?

  Pass

  Fail

  N/A

• Are the toilets clean?

  Yes

  No

  N/A

• Is the floor clean?

  Yes

  No

  N/A

• Are there any maintenance issues regarding the toilets?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Female Showers, steam and sauna

• Are all the lights working?

  Yes

  No

  N/A

• Is the walk through floor clean? Including vents?

  Yes

  No

  N/A

• Are the mirrors, furniture and fixtures clean and dust free?

  Yes

  No

  N/A

• Are all chemicals and cleaning equipment neatly stored away?

  Yes

  No

  N/A

• Are the showers clean and tidy? (Deep check one bay, check for detail)

  Yes

  No

  N/A

• Are the walls and floor free from staining and damage? (Quick check all bays)

  Yes

  No

  N/A

• Is the ambient temperature comfortable and appropriate for the space?

  Yes

  No

  N/A

• Is the sauna at a high level of clean?

  Good

  Fair

  Needs attention

  N/A

• Is the sauna lighting working?

  Yes

  No

  N/A

• Is the steam room at a high level of clean?

  Good

  Fair

  Needs attention

  N/A

• Is the steam room hot and steamy with adequate eucalyptus scent?

  Yes

  No

  N/A

• Is the steam room lighting working?

  Yes

  No

  N/A

• Are there any maintenance issues across wet side?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Female Private Locker area

• Are all the lights working?

  Yes

  No

  N/A

• Is the carpet clean and odour free?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Are the surfaces, walls and furniture clean and dust free? Including vents?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are the straighteners and hair dryers fully functional?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Premier Plus - Ladies

• Are all the lights working?

  Yes

  No

  N/A

• Is the carpet clean and odour free?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Are the surfaces, walls and furniture clean and dust free? Including vents?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are the straighteners and hair dryers fully functional?

  Yes

  No

  N/A

• Is the coffee machine working as it should? (Please test)

  Yes

  No

  N/A

• Is the fridge clean and cleared of old food?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any issues to report or improvments to suggest?

  Yes

  No

  N/A

Male Changing Rooms

• Are all the lights working?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Are the surfaces, walls and furniture clean and dust free? Including vents?

  Yes

  No

  N/A

• Is the carpet clean and odour free?

  Yes

  No

  N/A

• Are the straighteners and hair dryers fully functional?

  Yes

  No

  N/A

• Are the irons fully functional?

  Yes

  No

  N/A

• Are all the scales fully functional?

  Yes

  No

  N/A

• Are the security lockers in working order?

  Yes

  No

  N/A

• Is the temperature and ventilation adequate?

  Yes

  No

  N/A

• Are the lockers clean, with fully functioning digital locks? (check one bay)

  Yes

  No

  N/A

• Does each locker have 2 hangers and a hook? Is inside clean? (check one bay)

  Yes

  No

  N/A

• Is there damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Are the team wearing name badges and interacting with members?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Male showers, steam and sauna

• Are all the lights working?

  Yes

  No

  N/A

• Is the walk through floor clean? Including vents?

  Yes

  No

  N/A

• Are the mirrors, furniture and fixtures clean and dust free?

  Yes

  No

  N/A

• Are all chemicals and cleaning equipment neatly stored away?

  Yes

  No

  N/A

• Are the showers clean and tidy? (Deep check one bay, check for detail)

  Yes

  No

  N/A

• Are the walls and floor free from staining and damage? (Quick check all bays)

  Yes

  No

  N/A

• Is the ambient temperature comfortable and appropriate for the space?

  Yes

  No

  N/A

• Is the sauna at a high level of clean?

  Good

  Fair

  Needs attention

  N/A

• Is the sauna lighting working?

  Yes

  No

  N/A

• Is the steam room at a high level of clean?

  Good

  Fair

  Needs attention

  N/A

• Is the steam room hot and steamy with adequate eucalyptus scent?

  Yes

  No

  N/A

• Is the steam room lighting working?

  Yes

  No

  N/A

• Are there any maintenance issues across wet side?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Male Private Locker area

• Are all the lights working?

  Yes

  No

  N/A

• Is the carpet clean and odour free?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Are the surfaces, walls and furniture clean and dust free? Including vents?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are the straighteners and hair dryers fully functional?

  Yes

  No

  N/A

• Are their any maintenance issues to report?

  Yes

  No

  N/A

• Are there any issues to report or improvements to suggest?

  Yes

  No

  N/A

Premier Plus - Men's

• Are all the lights working?

  Yes

  No

  N/A

• Is the carpet clean and odour free?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Are the surfaces, walls and furniture clean and dust free? Including vents?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are the straighteners and hair dryers fully functional?

  Yes

  No

  N/A

• Is the coffee machine working as it should? (Please test)

  Yes

  No

  N/A

• Is the fridge clean and cleared of old food?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any issues to report or improvments to suggest?

  Yes

  No

  N/A

Gym floor - Level one

• Is all lighting working?

  Yes

  No

  N/A

• Is the floor clean? Including skirting boards?

  Yes

  No

  N/A

• Are the mirrors and windows clean and smudge free?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures and fittings?

  Yes

  No

  N/A

• Is there any equipment out of order? Please list.

  Yes

  No

  N/A

• Is all the equipment at a high level of clean?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Is all marketing up to date?

  Yes

  No

  N/A

• Is are the fitness desks clean, clutter free and functional?

  Yes

  No

  N/A

• Are the fitness team wearing a name badge and interacting with members?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Canada Studio

• Is all the lighting working?

  Yes

  No

  N/A

• Is the floor clean? Including skirting boards?

  Yes

  No

  N/A

• Does the floor feel slippery?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Bank Studio

• Is all the lighting working?

  Yes

  No

  N/A

• Is the floor clean? Including skirting boards?

  Yes

  No

  N/A

• Does the floor feel slippery?

  Yes

  No

  N/A

• Are the mirrors clean and smudge free?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Cycle Studio

• Is all the lighting working?

  Yes

  No

  N/A

• Is the floor clean? Including skirting boards?

  Yes

  No

  N/A

• Are the mirrors and windows clean and smudge free?

  Yes

  No

  N/A

• Is there any equipment out of order?

  Yes

  No

  N/A

• Is all the equipment clean?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Poolside

• Is all lighting working?

  Yes

  No

  N/A

• Are the stairs clean?

  Yes

  No

  N/A

• Are the non slip matts clean?

  Yes

  No

  N/A

• Are the loungers functioning and clean?

  Yes

  No

  N/A

• Is the floor clean and free from limescale build up?

  Yes

  No

  N/A

• Does the pool floor appear clean?

  Yes

  No

  N/A

• Are the water vents around the pool clean?

  Yes

  No

  N/A

• Is the poolside shower clean?

  Yes

  No

  N/A

• Is the poolside bathroom clean?

  Yes

  No

  N/A

• Is the pool equipment clean and organised?

  Yes

  No

  N/A

• Are all areas free from rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures and fittings?

  Yes

  No

  N/A

• Are the windows and glass clean and smudge free?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

Gym floor - Level two

• Is all lighting working?

  Yes

  No

  N/A

• Is the floor clean? Including skirting boards?

  Yes

  No

  N/A

• Are the mirrors and windows clean and smudge free?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is there damage to furniture, fixtures and fittings?

  Yes

  No

  N/A

• Is there any equipment out of order? Please list.

  Yes

  No

  N/A

• Is all the equipment at a high level of clean?

  Yes

  No

  N/A

• Is all the cables neat and tidy?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Is all marketing up to date?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A

M&B

• Is all the lighting working?

  Yes

  No

  N/A

• Is the floor clean? Including skirting boards?

  Yes

  No

  N/A

• Is the equipment clean and odour free?

  Yes

  No

  N/A

• Are the mirrors and windows clean and smudge free?

  Yes

  No

  N/A

• Is there any damage to furniture, fixtures or fittings?

  Yes

  No

  N/A

• Are all areas free of rubbish, dust, debris and attractive to the eye? Including vents?

  Yes

  No

  N/A

• Is the temperature correct and ventilation adequate?

  Yes

  No

  N/A

• Are there any maintenance issues to report?

  Yes

  No

  N/A

• Are there any improvements or suggestions?

  Yes

  No

  N/A