Information
Brand Standards / Christmas Preperation
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Client / Site
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Conducted on
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Prepared by
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Personnel
Brand Standards
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1. Guests must be acknowledged within 30 seconds of arrival.
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Comments
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2. When the a 3rd guest joins the queue for the till (inclusive of the guest being served), then the second till must be opened;
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Comments
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3. All children must receive a kids activity pack:
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4. Every dish must match the spec recipe, including crockery and garnishes
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Photo
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5. Main courses should be delivered within 20 minutes of order being placed at the bar or within 10 minutes of starters being cleared.
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6. A check back must happen within 5 minutes of the food being delivered to the guest.
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Comments:
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7. Every guest must be offered an additional drink when their glass is less than quarter full.
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8. Plates must be cleared within 5 minutes of everyone finishing
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9. Desserts should be delivered to guests within 10 minutes of the order being placed or called away if preordered.
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10. All guests should receive a warm and genuine goodbye and thank you
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Additional information to assist the team:
Christmas Focus Questions
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Correct internal and external POS
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Comments
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Christmas guru on shift:<br>-Friday 5-9pm<br>-Saturday noon-8pm<br>-Sunday noon-7pm
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Comments
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Christmas menus on tables
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Was every phone call being answered
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Christmas menus being handed out with receipt.
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Hot spot impactive for Christmas
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Add media
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Rotas displayed for weeks 41-45
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