Information

Brand Standards / Christmas Preperation

  • Client / Site

  • Conducted on

  • Prepared by

  • Personnel

Brand Standards

  • 1. Guests must be acknowledged within 30 seconds of arrival.

  • Comments

  • 2. When the a 3rd guest joins the queue for the till (inclusive of the guest being served), then the second till must be opened;

  • Comments

  • 3. All children must receive a kids activity pack:

  • 4. Every dish must match the spec recipe, including crockery and garnishes

  • Photo

  • Comments

  • 5. Main courses should be delivered within 20 minutes of order being placed at the bar or within 10 minutes of starters being cleared.

  • Comments

  • 6. A check back must happen within 5 minutes of the food being delivered to the guest.

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  • 7. Every guest must be offered an additional drink when their glass is less than quarter full.

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  • 8. Plates must be cleared within 5 minutes of everyone finishing

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  • 9. Desserts should be delivered to guests within 10 minutes of the order being placed or called away if preordered.

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  • 10. All guests should receive a warm and genuine goodbye and thank you

  • Additional information to assist the team:

Christmas Focus Questions

  • Correct internal and external POS

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  • Christmas guru on shift:<br>-Friday 5-9pm<br>-Saturday noon-8pm<br>-Sunday noon-7pm

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  • Effectiveness of Christmas guru: Were they; - identifiably dressed? -Touching tables openly asking about Christmas plans? -Were they answering the phone? -Were they talking to guests at the entrance / exit re Christmas? -Any other observations noted

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  • Christmas menus on tables

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  • Was every phone call being answered

  • Christmas menus being handed out with receipt.

  • Comments

  • Hot spot impactive for Christmas

  • Add media

  • Comments

  • Rotas displayed for weeks 41-45

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