BRG ARL Visit Form

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Time and date of visit:

  Date

Drive Thru Experience

• Did the order taker use a proper greeting? Provide actual greeting.

  Yes

  No

  N/A

• Did the order taker try to up sell? Provide details.

  Yes

  No

  N/A

• Did you see a smile at the window?

  Yes

  No

  N/A

• Did the employee say thank you?

  Yes

  No

  N/A

• Was a parting phrase used? Provide details.

  Yes

  No

  N/A

• Was the drive thru time 2:45 or less? Record actual time

  Yes

  No

  N/A

Product Observations

• What product(s) did you order?

• Was your sandwich build correct?

  Yes

  No

  N/A

• Was your sandwich marked to order?

  Yes

  No

  N/A

• What was the temperature of your sandwich?

• We're your fries properly salted?

  Yes

  No

  N/A

• What was the temperature of your fries?

Exterior Cleanliness

• Is OCU clean, operational, showing orders, and showing current images?

  Yes

  No

  N/A

• Is the drive thru menu board clean and in good repair?

  Yes

  No

  N/A

• Is the correct POP in place and properly priced?

  Yes

  No

  N/A

• Is the drive thru lane clean and free of litter? No gum, cigarette butts or build up along the curbs or under windows.

  Yes

  No

  N/A

• Does the drive thru window area appear to be clean and free of clutter? No fingerprints.

  Yes

  No

  N/A

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• Do the sidewalks appear to be clean and in good condition?

  Yes

  No

  N/A

• Does the building appear to be clean and in good condition? Check outside lighting.

  Yes

  No

  N/A

Interior Cleanliness

• Are the restrooms clean and stocked? Free of odor? Seats Secure?

  Yes

  No

  N/A

• Are the floors, tables and seating clean and in good condition?

  Yes

  No

  N/A

• Are the trash containers clean and in good condition?

  Yes

  No

  N/A

• Is the beverage area clean, stocked and clutter free?

  Yes

  No

  N/A

• Is the front counter clean and clutter free?

  Yes

  No

  N/A

• Is all lighting working and in good repair?

  Yes

  No

  N/A

• Are the highchairs clean ready to use with crowns and bibs in place? No broken or missing safety belts.

  Yes

  No

  N/A

Team Image

• Are all employees wearing a complete uniform. Hat, shirt, name tag, belt, black pants, dark socks, slip-resistant shoes. No excessive jewelry. Hair restrained. Good hygiene and grooming standards are practiced.

  Yes

  No

  N/A

• Are all managers wearing a complete uniform with nametag?

  Yes

  No

  N/A

Kitchen Cleanliness

• Are the floors, walls, ceilings, vents, and baseboards clean and in good condition?

  Yes

  No

  N/A

• Is the broiler being properly cleaned and maintained? Are the flame arrestor screens free of large holes? Duke Broilers - no blue halos on burners, second bottom burner clean and available?

  Yes

  No

  N/A

• Is all lighting working and in good repair? No bugs, dust or cracked lenses.

  Yes

  No

  N/A

• Are PHU's clean and free of grease build up?

  Yes

  No

  N/A

• Is the CHEF programmed correctly and used as it is intended? What is current CHEF grade?

  Yes

  No

  N/A

• Are the fryers clean and free of carbon and grease build up?

  Yes

  No

  N/A

• Are the fryers being filtered daily? Do they pass shortening test?

  Yes

  No

  N/A

• Is the fry station clean, fries salted correctly and are hold times followed?

  Yes

  No

  N/A

• Are all refrigerators and freezers clean and functioning properly? Gaskets not torn or damaged?

  Yes

  No

  N/A

• Are all storage areas clean and organized (walk in cooler, walk in freezer, dry storage)? Provide photos of each.

  Yes

  No

  N/A

• Is the Kitchen Equipment Log posted and completed?

  Yes

  No

  N/A

Restaurant Systems

• Are travel paths being completed?

  Yes

  No

  N/A

• Are all beef cookouts and temperature checks completed in BK Link, coil book? No missing items?

  Yes

  No

  N/A

• Is the KING board set up and used correctly? Is all information up to date? Guest trac trend report current? Provide photo

  Yes

  No

  N/A

• is the Speed of Service Tracker filled out, up to date, and posted? Provide Photo

  Yes

  No

  N/A

• Are all available headsets in use at all times? Is the MOD wearing a headset?

  Yes

  No

  N/A

• Are table touch's being completed frequently?

  Yes

  No

  N/A

Top 12 Critical Safety Factors

• Were there any Food Safety Criticals found during the visit? Provide detailed list and Photos.

  Yes

  No

  N/A

• Comments:

Goal Achievement

• Is the restaurant within 2% Food Gap to Theoretical? Is information posted and communicated? Ask Management Team about results.

  Yes

  No

  N/A

• Is the restaurant meeting labor budget? Ask management team to provide where they are for day, week, month.

  Yes

  No

  N/A

• Is the restaurant SOS average at or below 3 minutes for the current month? Ask management team to provide results and goals.

  Yes

  No

  N/A

Overall Visit Comments

• Auditor Comments:

• Auditor Signature

  Sign

MOD Comments and Acknowledgement

• MOD Comments:

• By signing this form you acknowledge that you have reviewed this report with your ARL and agree with all information given and findings.

  Sign