Build-A-Bear - Repairs and Maintenance Audit (R.M.A)

Manager on Duty

Weather

Property Location

Number of floor

Does The Property Have a Basement

Number of rooms back of house

Does the Store have a shutter

Does the store have a open ceiling

Shop Front Facia is Clean (Take Photo )

Shop Front Facia Lighting is working (Take Photo )

Confirm shopfront Facia timer is set to the correct time (Take Photo of timer )

Window Clean (Take Photo )

Window Frames clean (Take Photo )

Window Frames Damage free (Take Photo )

Tiles clean (Take Photo )

Tiles Damage free (Take Photo )

Do Window frames show signs of paint fading (Take Photo )

Hanging Signage Track in place and functional with at least 2 x Hooks in place on track (Take Photo )<br>

Window Lighting is working (Take Photo )

Take Photo Full view of shopfront from outside

Take Photo Full view of Shopfront from inside

Take Photo from Front left corner aiming at back Right

Take Photo from Front Right corner aiming at back Left

Take Photo From back Left aiming at front Right

Take Photo from Back Right aiming at front Left

Take Photo Full View of Take me home

Take Photo of front of Stuffing machine

Take Photo of Rear of Stuffing machine

Take Photo Full View of Hear me

Take Photo Full View of Name me

Take Photo Full View of Choose me

Take Photo of Manager Office

Take Photo of Stock room

Take Photo of Stock room

Take Photo of Wash Room

Take Photo Of Fire Alarm Panel

Take Photos Of Sales Floor A/C Units

Take Photos Of Back of House A/C Unit

Take Photos Of Fire Exit Doors

Entrance Floor tiles clean and Logo Tile free from Marks and Scuffs (bearing in mind age of Logo Tile and Traffic) Take Photo

Double A1 Sign Holder in use, legs secure and frame clean. Allen Key kept in key cabinet or safe.

Discovery Stores Window Display sign working and frame secure (Take Photo )

Window Jamboree/ Window Fixture clean and free of dust and Drawers /Cupboards in working order and clean with no missing Stitches or Handles (Take Photo )

Sales Floor - Air Conditioning working and average temperature is between 19 and 21 Degrees

Sales Floor - Ceilings (where applicable) are clean, ceiling tiles free of stains and dirt (Take Photo )

Sales Floor - Hanging Graphics/ wayfinders (Outlet/Discovery Stores Only) free of dust and cobwebs, all signage supported securely (Take Photo )

Sales Floor - Overall General Cleanliness is acceptable and to GOR requirements. GOR is being Used Daily

Sales Floor - All Shelving and Display Areas are Clean and Dust Free and in good condition

Sales Floor - Floor is clean and free from Scuffs and Debris and there is a regular cleaning Programme in place

Sales Floor - All Doors, Frames and Walls Clean

Sales Floor - Build a Bear Radio working correctly and is playing at an appropriate volume

Sales Floor - Lighting set correctly and less than 5 Blown bulbs. Store Management are aware of the Lamp Order Process & How to change a Lamp

Sales Floor - All Sales Floor Sockets have socket caps fitted

Choose Me Wall and Frame free of dust and clean

Choose Me Wall Sign in place and Damage Free

Choose Me Bin Front Damage Free

Choose Me COGs, Shelves, Marketing Headers, Buttons and Graphics are Clean and Dust Free

Choose Me Bins Clean and Dust / Scuff free, no laminate damage and

Choose Me Inside of bins hovered

Choose Me Display Shelves undamaged and are Clean and Dust Free

Choose Me Each shelf has the Correct Acrylic(#25)/3x5 in place

Choose Me Screen Working

Choose Me Screen Border in place and damage Free

TMH - All Drawers and Cupboards in good condition and not over filled, handles secure, all hinges working, Drawers close

TMH - Counter Tops Clean, Dust Free and free of clutter, Bottoms are merchandised to standard with bags/boxes

TMH - Counter graphics and bumper trim in good condition

TMH - Graphics: Clean, Dust Free, no missing roof shingles or Build a Bear Logo Clean and all is secure and free of dust

TMH - Business Names Legal Sign displayed at Rear Cash Wrap either on wall or in sign holder

Confirm wired Card Readers are Secure & Working

Mobile Card Reader in place & Working

Confirm All tills working

Dress Me - Blue End Panels clean, free of dust, no damaged to stitches and panels secure to Dress Me Frame

Dress Me- Divers In place and secure Where Applicable

Dress Me - Draws in working order, clean, no missing stiches Where Applicable) and handles present on each Draw

Dress Me - Display Shelf Acrylics are Present, Clean, Dust and Glitter Free and Free from Damage

Dress Me - Slat Wall Panels (where applicable) all frames clean and dust free, slat panel free from damage

Dress Me - Shelfs free of dust

Hear Me - Cabinet Clean and Dust Free

Hear Me - Confirm all wheels working and free from damage

Hear Me - Acrylic Bins in good condition, Clean and Dust Free.

Hear Me - Cabinet Clear or any stock

Hear Me - IT working,Mic And Speaker

Hear Me - Volume set to correct level for time of trade

Name Me - All Cabinets and Laminate Clean, Dust Free and Free from Damage

Name Me - Large Wall Graphics/ Sign Clean, Dust Free and Free from damage

Name Me - Stools (Where Applicable) good condition

Name Me - Confirm IT Working

Name Me - Confirm Volume is set to correct Level

Scan Me Sticker in place

Fixtures - All Metalwork is in good condition, Clean and Free from Dust. Blue Corner Guards (Where Applicable) fitted to base corners and free of damage and are Clean

Fixtures - Slat Panels Clean, Dust Free and Free from Damage

Fixtures - Shelves are Clean, Dust Free and Free from Damage. Discovery Party Tables (Where Applicable) in Working Condition

Fixtures - Sign Holders in place (where applicable) and in good condition, Clean and Dust Free

Fixtures - Corner Proctors in Place for Stores with Cubes were Needed

Fluff Me - Bear Bath Clean, Dust Free and free from Damage, Shower Heads are in place and are Clean, Dust Free and Secure

Fluff Me - Blower Cabinet clean, no damage to stitches and cooling fan filters clean and hose attached with Jubilee Clips. Foot Pedal in working order and no damage to flex or pedals. Display Acrylic (#64) Clean and Dust Free

Stuffing Machine - Stuffer Cabinet Clean and Dust Free, Plexiglass is Clean and No Silicone Build Up

Stuffing Machine - Graphics securely attached and no damage, no other graphics or signage affixed to Blue Sintra Graphics

Stuffing Machine - Inside Machine Clean and no major Stuffing build up

Stuffing Machine - 2 Spare Motor present

Stuffing Machine - Top & Bottom silver vent in place and in good condition

Stuffing Machine - All Management trained in Trouble Shooting of Stuffer. Sense Check Managers and BBs

Stuffing Machine - All Team aware of Stuffer Maintenance Guide

Stuffing Machine - Confirm weekly Stuffing machine cleaning is taking place

Stuffing Machine - All Management have watched the blower motor replacement video.

Stuffing Machine - Corks, Bungees and Chairs in Place and all equipment is in good condition and serviceable

Stuffing Machine - Foot Pedals and Hand Pump in working order and no damage to flex or pedals

Stuffing Machine - Stufferterias in working order, no damage to pipe, adequate suction, team aware on Best Practices to fill and remove Blockages

Stuffing Machine - Stuffer Carts in clean and canvas or blue plastic cover in place at all times. Wheels in Working order, no damage to cart.

Stockroom - All Racking and Shelving are free from damage and are in good condition and have all clips and brackets

Stockroom - Kept Clean and Tidy, Stock stored safely and as neatly as possible, all Rubbish is cleared on a daily basis

Stockroom - Manual Handling and Ladder Poster clearly displayed. Remote stockrooms are duplicated in all locations

Stockroom - Ladder and Kick Stools in working condition, no damage or wear that makes the equipment unsafe or unusable

Stockroom - Floor in good condition and no damage or loose or missing tiles

Stockroom - Rolling rack - Poster visible in stockroom

Managers Office - Main Chair in good serviceable condition and all Shelving / Fixtures are secure and safe

Managers Office - Doors and Walls Painted, No Chips or Marks within reasonable expectation of the buildings age

Managers Office - Safe in good condition and fully operational and functional

Managers Office Desk is Organized Clean and Tidy

Managers Office - IT equipment in a safe acceptable condition and all old IT items returned to the warehouse

Staff Room Area - Worktop, Cupboards and Table and Chairs secure, Doors affixed, Drawers open and close

Staff Room Area - Sink clean, free of blockages and hot and cold running water

Staff Room Area - Fridge/Microwave Clean and fit for purpose, Freezer defrosted monthly, Cutlery/Crockery available/clean

Staff Room Area - Floor in good condition and no damage or loose, missing tiles

Toilet Area - Doors and Walls Clean and acceptable level based on age of building and last refresh

Toilet Area - Toilet and Basin Clean

Toilet Area - Floor Mopped,

Toilet Area - Toilet flushes

Toilet Area - Liquid Soap, Paper Towels & Toilet Paper available & in dispensers wall secured

Maintenance - Date of last Air Conditioning service

Maintenance - Date of last Sprinkler Visit

Maintenance - Date of last Fire Alarm Visit

Maintenance - Dates of last Fire Extinguisher Visit

Maintenance - Date of last Initial Hygiene Visit

Maintenance - Date of last PAT Test

Maintenance -Date of Last Fire Door Service

Maintenance - Date of Last Shutter Service

Maintenance - Date of Last Emergency Light Service

Maintenance-Photo of Electric Meter & Location ( Take Photo )

Maintenance- Photos of Fire extinguishers' ( Take Photos )

Critical - HASAW Audit Completed within 12 Months of this Audit (Enter date of last audit and by whom)

Critical - All HASAW Checks completed as per Hazard Checklist Manual

Critical - All Fire Exits Clear and Path to Exit completely free of debris

Critical - Management know how to raise a Service Ticket in Heat, Emergency Callout and Weekend DM On Call Processes

Critical - All Associates trained in Maintenance and written evidence in Store Training Folder, sense check knowledge

Toolkit - Toolkit Available in-store and All Contents Present, Lamp Kit Available and Topped Up Monthly

Notes from Visit