Can you please provide me with an overview of what your department’s key functions or processes are you perform?
Do you currently have any existing operational reports which help you manage this team?
Are you able to tell us about your most important reports?
Which systems produce your reports for you?
How often do you receive these reports?
Are you able to share some examples of these reports with me/us?
Tell us about some of your reporting requirements.
What would you really like to see produced as a report? Why?
Discuss the content, frequency, audience and layout of the report at a high level.
What are the biggest challenges in your role?
Who are the key business resources involved with this business process?
Who do you think is impacted (positive and negative) by the project and how?
What other changes are happening within the organization that may impact this project?
If you were able to provide me with your top 3 business requirements for this project, what would they be?
Why is this requirement important to your business function / group / team?
How will this requirement help the business become more efficient?
What will this requirement enable your team to do differently or better?
How does this business requirement add value to your team and the entire organization?
What would happen if we don't change the way things are done today?
What will happen to the business if we choose to not implement this requirement?
What are the key business data requirements to capture and store for future use?
Can you perhaps tell me/us more about [process XYZ]
How would you describe the process?
What is the purpose of this process?
What business objective does this process satisfy?
What triggers this process to start?
Who is responsible to perform this process?
How does this process work today?
What is the end result or output of this process?
Which areas of this process can be improved?
Why is this a problem area?
What do you believe will help address this problem?
What else do you think can help address this problem?
What ideas do you and your teammates talk about as ways to improve the process?
Is there a system that supports this process today?
If there is a system, are you able to show us how this system works?
If there is a system, are you able to refer us to where we can find the user guide for this system?