Title Page

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Business Review

KPI's

  • Is there a lead generation plan in place? (Please detail upcoming events)

  • Did you achieve a minimum 90% in most recent mystery shop? (If not, what steps are being taken to improve?)

Performance

  • Did we achieve last month's sales target? (Please detail the result)

  • Did we achieve last month's attrition target? (Please detail the result)

  • Did we achieve last month's net movement target? (Please detail the result)

  • Are we on track current month % Actual Sales vs. % Target Sales MTD? (Please detail % MTD vs. target)

P&L Review (Most recent P&L)

  • Did we hit revenue on the most recent P&L?

  • Did we hit Gross Profit on the most recent P&L?

  • Are we on track YTD Revenue?

  • Are we on track YTD Gross Profit?

  • Are Freelance Instructor costs within budget? (If applicable)

  • Is the club within its staff wages budget? - If not, is there a valid reason (please detail)

MBWA (Entrance)

  • Car Park – Free of Litter

  • Check entrance area – Is the area clean and tidy?

  • Check Back Office area (Clear desk policy, No confidential information accessible to non staff members) Offices are expected to be immaculate.

MBWA (Club Maintenance)

  • Are all of the equipment maintenance jobs logged on Mainteno? (Detail how many are logged)

  • Are all of the building maintenance jobs logged on Mainteno? (Detail how many are logged)

  • Have any outstanding jobs been followed up? (Required if a job has taken more than 48 hours with no reason)

MBWA (Operational Checks)

  • Fire Alarm (Section 13 of H&S File) Have the checks been completed?

  • Legionella Checks - Have the checks been completed?

  • Accident Report - Have recent accidents been sent off to National Ops Manager?

  • Opening & Close Checks - Have the checks been completed?

  • Insurance Waiver (Day Pass) - Is it in place?

  • Sauna/Steam/Changing Area Checks - Have the checks been completed? (If applicable)

  • Equipment Checks - Have the checks been completed?

  • Gym Floor Checks - Have the checks been completed?

MBWA (Gym Floor)

  • Cardio Equipment – Free from dust / sweat stains?

  • Cardio Equipment – Check underneath is clean.

  • Free Weights – Check that Area is clean and dumbbells are on the racks in weight order?

  • Gym Floor - Are all of the pads in a good condition? (No cracks or splits)

  • Gym Floor - Are the floors clean?

MBWA (Studios)

  • Is the equipment safely stored?

  • Are the mirrors clean?

  • Are the floors clean?

MBWA (Changing Rooms)

  • Changing Rooms - Floors clean and free from litter.

  • Changing Rooms – Lockers clean and in good condition.

  • Changing Rooms – Showers clean and free from body fat and free from excess water.

  • Changing Rooms - Toilet area clean and tidy, toilet rolls

MBWA (General Standards)

  • Air Con/Air Handling - Have they been hoovered/cleaned throughout?

  • Correct marketing material (Correct material on display and correct timetable on display) – Brand standards upheld. – Photos of the Good, Bad and Ugly.

  • Correct uniform being worn - (LSF Polo, Smart trousers and Shoes/Smart black trackbottoms & clean trainers) - Please take a picture! :)

  • Are GX invoices completed up to date?

LSFPT

  • Are there sufficient PT hours and does this meet the needs of the business?

  • Top 3 Action Points from visit

  • Comments regarding the visit

  • Club Manager Signature

  • RBM Signature

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