Business Review Document

• Conducted on

  Date

• Prepared by

• Location
  Address

Business Review

KPI's

• Is there a lead generation plan in place? (Please detail upcoming events)

  Yes

  No

  N/A

• Did you achieve a minimum 90% in most recent mystery shop? (If not, what steps are being taken to improve?)

  Yes

  No

  N/A

Performance

• Did we achieve last month's sales target? (Please detail the result)

  Yes

  No

  N/A

• Did we achieve last month's attrition target? (Please detail the result)

  Yes

  No

  N/A

• Did we achieve last month's net movement target? (Please detail the result)

  Yes

  No

  N/A

• Are we on track current month % Actual Sales vs. % Target Sales MTD? (Please detail % MTD vs. target)

  Yes

  No

  N/A

P&L Review (Most recent P&L)

• Did we hit revenue on the most recent P&L?

  Yes

  No

  N/A

• Did we hit Gross Profit on the most recent P&L?

  Yes

  No

  N/A

• Are we on track YTD Revenue?

  Yes

  No

  N/A

• Are we on track YTD Gross Profit?

  Yes

  No

  N/A

• Are Freelance Instructor costs within budget? (If applicable)

  Yes

  No

  N/A

• Is the club within its staff wages budget? - If not, is there a valid reason (please detail)

  Yes

  No

  N/A

MBWA (Entrance)

• Car Park – Free of Litter

  Yes

  No

  N/A

• Check entrance area – Is the area clean and tidy?

  Yes

  No

  N/A

• Check Back Office area (Clear desk policy, No confidential information accessible to non staff members) Offices are expected to be immaculate.

  Yes

  No

  N/A

MBWA (Club Maintenance)

• Are all of the equipment maintenance jobs logged on Mainteno? (Detail how many are logged)

  Yes

  No

  N/A

• Are all of the building maintenance jobs logged on Mainteno? (Detail how many are logged)

  Yes

  No

  N/A

• Have any outstanding jobs been followed up? (Required if a job has taken more than 48 hours with no reason)

  Yes

  No

  N/A

MBWA (Operational Checks)

• Fire Alarm (Section 13 of H&S File) Have the checks been completed?

  Yes

  No

  N/A

• Legionella Checks - Have the checks been completed?

  Yes

  No

  N/A

• Accident Report - Have recent accidents been sent off to National Ops Manager?

  Yes

  No

  N/A

• Opening & Close Checks - Have the checks been completed?

  Yes

  No

  N/A

• Insurance Waiver (Day Pass) - Is it in place?

  Yes

  No

  N/A

• Sauna/Steam/Changing Area Checks - Have the checks been completed? (If applicable)

  Yes

  No

  N/A

• Equipment Checks - Have the checks been completed?

  Yes

  No

  N/A

• Gym Floor Checks - Have the checks been completed?

  Yes

  No

  N/A

MBWA (Gym Floor)

• Cardio Equipment – Free from dust / sweat stains?

  Yes

  No

  N/A

• Cardio Equipment – Check underneath is clean.

  Yes

  No

  N/A

• Free Weights – Check that Area is clean and dumbbells are on the racks in weight order?

  Yes

  No

  N/A

• Gym Floor - Are all of the pads in a good condition? (No cracks or splits)

  Yes

  No

  N/A

• Gym Floor - Are the floors clean?

  Yes

  No

  N/A

MBWA (Studios)

• Is the equipment safely stored?

  Yes

  No

  N/A

• Are the mirrors clean?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

MBWA (Changing Rooms)

• Changing Rooms - Floors clean and free from litter.

  Yes

  No

  N/A

• Changing Rooms – Lockers clean and in good condition.

  Yes

  No

  N/A

• Changing Rooms – Showers clean and free from body fat and free from excess water.

  Yes

  No

  N/A

• Changing Rooms - Toilet area clean and tidy, toilet rolls

  Yes

  No

  N/A

MBWA (General Standards)

• Air Con/Air Handling - Have they been hoovered/cleaned throughout?

  Yes

  No

  N/A

• Correct marketing material (Correct material on display and correct timetable on display) – Brand standards upheld. – Photos of the Good, Bad and Ugly.

  Yes

  No

  N/A

• Correct uniform being worn - (LSF Polo, Smart trousers and Shoes/Smart black trackbottoms & clean trainers) - Please take a picture! :)

  Yes

  No

  N/A

• Are GX invoices completed up to date?

  Yes

  No

  N/A

LSFPT

• Are there sufficient PT hours and does this meet the needs of the business?

  Yes

  No

  N/A

• Top 3 Action Points from visit

• Comments regarding the visit

• Club Manager Signature

  Sign

• RBM Signature

  Sign