BW Premier Mount Pleasant Hotel 100% Checklist - Master

• Document No.

• Conducted on

  Date

• Prepared by

• Location
  Address

BEDROOM ENTRANCE

• Is the front door clean and well maintained?

  Yes

  No

  N/A

• Front door to be clean, no black scuff marks and not damaged.

• Is the front door frame free from dust?

  Yes

  No

  N/A

• Is back of door clean and well maintained?

  Yes

  No

  N/A

• Back of door to be clean, no black scuff marks and not damaged.

• Is the back door frame free from dust?

  Yes

  No

  N/A

• Fire notice displayed in a frame secured to the door?

  Yes

  No

  N/A

• Is the frame free from dust?

  Yes

  No

  N/A

• Company standard do not disturb sign hanging on door handle? Breakfast order menu clean

  Yes

  No

  N/A

• The do not disturb sign must be clean and in good condition.

• Are net curtains/curtains clean and hung properly ? <br>

  Yes

  No

  N/A

LUGGAGE RACK

• Is luggage rack open?

  Yes

  No

  N/A

• Is luggage rack well maintained?

  Yes

  No

  N/A

• Is luggage rack free from dust?

  Yes

  No

  N/A

TROUSER PRESS if applicable

• Is outside free from dust and stains?

  Yes

  No

  N/A

• Is inside free from dust and stains?

  Yes

  No

  N/A

TEA AND COFFEE MAKING TRAY

• 2 x Cups and saucers or mugs?

  Yes

  No

  N/A

• Must be clean and free from stains.

• 2 x Teaspoons?

  Yes

  No

  N/A

• Must be polished and free from stains.

• Fresh milk sign?

  Yes

  No

  N/A

• Must be clean and free from stains and creases.

• Kettle must be empty, dust free and no water stains?

  Yes

  No

  N/A

• Lead neatly wrapped around the kettle?

  Yes

  No

  N/A

TEA AND COFFEE MAKING FACILITIES

• Is tea/coffee caddy in good condition?

  Yes

  No

  N/A

• Caddy must be free of chipped paintwork and clean inside ( no debris)

• 2 x Sachets Nescafé coffee?

  Yes

  No

  N/A

• 2 x Sachets Nescafé decaffeinated coffee?

  Yes

  No

  N/A

• 4 x Sachets of tea?

  Yes

  No

  N/A

• 4 x Sachets white sugar?

  Yes

  No

  N/A

• 4 x Sachets brown sugar?

  Yes

  No

  N/A

• 2 x Sachets sweetener?

  Yes

  No

  N/A

• 6 x Milk jiggers

  Yes

  No

  N/A

• 2 x Hot chocolate sachet - Cadbury's if applicable?

  Yes

  No

  N/A

• 2 x biscuit?

  Yes

  No

  N/A

• 2 x clean polished wine glasses ?

  Yes

  No

  N/A

BEDROOM DESK & COMPENDIUM

• Mirror frame free from dust?

  Yes

  No

  N/A

• Mirror free from smear marks?

  Yes

  No

  N/A

• Check all stationary for creases and clean?

  Yes

  No

  N/A

• Desk lamp in full working order?

  Yes

  No

  N/A

• Are light bulbs free from dust?

  Yes

  No

  N/A

• Is lamp shade in good condition and free from dust?

  Yes

  No

  N/A

• Desk polished and free from dust/stains?

  Yes

  No

  N/A

• Best Western information folder on desk?

  Yes

  No

  N/A

• Is folder in good condition, no tears or stains?

  Yes

  No

  N/A

• Room service contained within directory?

  Yes

  No

  N/A

• Guest questionnaire placed on top of compendium in line with the right hand side?

  Yes

  No

  N/A

• Any completed cards found to be passed to reception

• Waste bin

  Yes

  No

  N/A

• Must be fire retardant, white bin liner and clean

TELEPHONE

• Is telephone clean and in good working order?

  Yes

  No

  N/A

• Bw note pad placed by telephone?

  Yes

  No

  N/A

• Ensure top sheet is clean and in good condition

• Pen place diagonally across note pad?

  Yes

  No

  N/A

• Telephone sticker with numbers on in good condition

  Yes

  No

  N/A

• Cord wrapped neatly around telephone?

  Yes

  No

  N/A

• Top of wardrobe free from dust?

  Yes

  No

  N/A

Wardrobe doors polished and free from stains?

• 10 x coat hangers all facing same way? 2 to be skirt hangers

  Yes

  No

  N/A

• All shelves free from dust?

  Yes

  No

  N/A

• Is bottom of wardrobe free from dust?

  Yes

  No

  N/A

• Ironing board stored in wardrobe?

  Yes

  No

  N/A

• Silver cover fee from tears and stains?

  Yes

  No

  N/A

• Iron placed upright on wardrobe shelf?

  Yes

  No

  N/A

• Iron cord wrapped neatly around iron?face of iron clean

  Yes

  No

  N/A

• Safe in good working order?

  Yes

  No

  N/A

• Safe opening instructions displayed?

  Yes

  No

  N/A

• Hair dryer in wardrobe and in good order ?

  Yes

  No

  N/A

• Laundry bag placed in tariff card in wardrobe?

  Yes

  No

  N/A

• 2 x robes with purchase hanger

  Yes

  No

  N/A

DRAWERS

• All drawers in good working order?

  Yes

  No

  N/A

• All drawers free from dust?

  Yes

  No

  N/A

FURNITURE

• Chairs & legs free from dust?

  Yes

  No

  N/A

• Tables polished and free form dust?

  Yes

  No

  N/A

• Table legs and base free from dust?

  Yes

  No

  N/A

• Upright lamp base free from dust?

  Yes

  No

  N/A

• Furniture coverings free from dust and stains?

  Yes

  No

  N/A

• Picture frames free from dust?

  Yes

  No

  N/A

• Tv clean and dust free ?

  Yes

  No

  N/A

• Clock displaying correct time and dust free ?

  Yes

  No

  N/A

THE BED

• Is valence crease and stain free?

  Yes

  No

  N/A

• Cushions plumped and centrally placed?

  Yes

  No

  N/A

• Cushions free from stains?

  Yes

  No

  N/A

• Head board free from dust?

  Yes

  No

  N/A

• Is under the bed clean and free from rubbish?

  Yes

  No

  N/A

• Do bedside lights work x 2?

  Yes

  No

  N/A

• Bedspreads clean , sheets clean ?

  Yes

  No

  N/A

• Pillow menu in centre of bed ? Clean ?

  Yes

  No

  N/A

THE BATHROOM

• Bathroom fixtures -

• Bathroom floor clean, free from dust and hair?

  Yes

  No

  N/A

• Toilet free from dust and stains?

  Yes

  No

  N/A

• Bath free from mould and body fat?

  Yes

  No

  N/A

• Shower door free from mould?

  Yes

  No

  N/A

• Tiles clean and free from soap scum?

  Yes

  No

  N/A

• Tiles clean and free from soap scum?

  Yes

  No

  N/A

• 2 clean wrapped glasses ?

  Yes

  No

  N/A

• Mirror smear free?

  Yes

  No

  N/A

• Sink clean inside and out , chrome polished

  Yes

  No

  N/A

• Bathroom ceiling condition ?

  Yes

  No

  N/A

• Towels -

• 2 x Bath sheet ?

  Yes

  No

  N/A

• 2 x Hand towel?

  Yes

  No

  N/A

• Folds of towels facing guests, edges of towels facing away from guests?

  Yes

  No

  N/A

• Face cloth rolled on amenities tray?

  Yes

  No

  N/A

• Bath mat folded and placed over the bath?

  Yes

  No

  N/A

• Pedal bin -

• Contains with bin liner?

  Yes

  No

  N/A

• Clean and free from stains?

  Yes

  No

  N/A

• Extract fan -

• Is fan working?

  Yes

  No

  N/A

• Is fan clean and free from dust?

  Yes

  No

  N/A

• Glasses -

• 2 x Glasses polished and free from stains?in bags

  Yes

  No

  N/A

• Tissues -

• Placed in chrome box?

  Yes

  No

  N/A

• Cube box polished and free from finger prints?

  Yes

  No

  N/A

• Tissue protruding from box?

  Yes

  No

  N/A

• Toilet Rolls -

• Double make toilet roll holder being used?

  Yes

  No

  N/A

• Toilet roll more than a third full?

  Yes

  No

  N/A

• Bathroom Toiletries -

• Presentation of products placed on Perspex tray?

  Yes

  No

  N/A

• 2 x Shampoo placed on left side of tray?

  Yes

  No

  N/A

• 2 x Bar of soap place on tray in front of shower cap?

  Yes

  No

  N/A

• 1 x vanity kit , shoe shine , shower cap ,

  Yes

  No

  N/A

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