Title Page
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Job no
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Is this a revisit or a cancellation
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Engineer name and date of original job this revisit is against?
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Have you spoken to a TM
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Conducted on
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Is this a cancellation or revisit
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Was this a Q revisit or Classic
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What was the reported fault
- Network issues
- Recording fault
- Other
- SAT signal issues
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Please advise what the fault was
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What equipment was replaced
- LNB
- Dish
- Cable
- STB
- Other
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What else was replaced?
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What was the reported fault?
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Please advise what the other fault/s were reported as?
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What equipment was replaced
- Dish and LNB
- LNB
- Cable
- Classic STB
- F-Connectors
- Q or Q Silver STB
- Booster
- Router
- Other, please specify below
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Please advise what other equipment was replaced?
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Is there more than one active STB on site?
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Please add a picture of the mesh from your chrome app.
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Please confirm that all F connectors, power leads and HDMI leads were in line with expectation? If not please specify
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Add media
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In your opinion could this revisit have been avoided
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Have you completed a full logger and uploaded it
- Yes
- No
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Please advise why
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Anything else you want to add concerning this visit and the resolution you have found?
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Please advise the reason for the cancellation
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What date has this been booked back in for
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Please add photos concerning specialist access
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Have you spoken to an SE
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Who did you speak to
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Please add photos
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What was the code that RST issued
- Dish and LNB
- LNB
- Cable
- Classic STB
- F-Connectors
- Q or Q Silver STB
- Booster
- Router
- Other, please specify below
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Anything else you want to add, including did you ETA the customer, any conversations that were had with the customer?
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Add media
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Add drawing
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Engineer Sign
