C01 Revisit and Cancellation Feedback Form Checklist

Is this a cancellation or revisit

Was this a Q revisit or Classic

What was the reported fault

Please advise what the fault was

What equipment was replaced

What else was replaced?

What was the reported fault?

Please advise what the other fault/s were reported as?

What equipment was replaced

Please advise what other equipment was replaced?

Is there more than one active STB on site?

Please add a picture of the mesh from your chrome app.

Please confirm that all F connectors, power leads and HDMI leads were in line with expectation? If not please specify

Add media

In your opinion could this revisit have been avoided

Have you completed a full logger and uploaded it

Please advise why

Anything else you want to add concerning this visit and the resolution you have found?

Please advise the reason for the cancellation

What date has this been booked back in for

Please add photos concerning specialist access

Have you spoken to an SE

Who did you speak to

Please add photos

What was the code that RST issued

Anything else you want to add, including did you ETA the customer, any conversations that were had with the customer?

Add media

Add drawing

Engineer Sign