Development

  • Workbooks up to Date

  • Comments

  • One on Ones being done

  • Comments

ESQI

  • Employees know CSC7C3

  • Comments

  • 80% Clean Cars on books and verified

  • Comments

  • 3 Month ESQI at 83 or above

  • Comments

  • Clean Car Checklists executed

  • Comments

  • Car Inspections (5 minimum) Pass?

  • Comments

  • Shaking Hands, Smiling, Opening doors

  • Comments

  • Transaction Times - Pick Up under 7

  • Comments

  • Transaction Times - Return under 5

  • Comments

  • 3 critical questions

  • Comments

  • LEAP used (PlusOne)

  • Comments

  • Thank the customer

  • Comments

  • CSC Taking Place on All

  • Comments

  • S/F Log in Use

  • Comments

  • Pended Tickets in line

  • Comments

  • Branch is clean and organized

  • Comments

Growth

  • Days Earned Growth 5%

  • Comments

  • BOSS Calls Logged MTD at goal

  • Comments

  • PDMs Posted and up to date

  • Comments

  • Employees know Phone Plan

  • Comments

  • Phones answered in 2 rings

  • Comments

  • Marketing Calendar posted

  • Comments

  • Scheduled marketer is out

  • Comments

  • Lead Generation at 2 per em/month

  • Comments

  • E-Plus sign ups on pace

  • Comments

Revenue

  • QB Effective coaching, training, engaging?

  • Comments

  • Sales Updates (Consistent, good content)

  • Comments

  • Goal Board Updated

  • Comments

  • ARPD over goal

  • Comments

  • IPC 2% growth

  • Comments

  • Net Other Improvement

  • Comments

  • Insurance Rate Up vs PYMO

  • Comments

  • Occupancy at goal

  • Comments

Cost Control

  • Bad Debt Projected under $5/car

  • Comments

  • Personnel $150 range (Use Tracker)

  • Comments

  • Undocumented Damages below $4/car

  • Comments

  • 0531 Write Offs less than $2/car

  • Comments

  • Fuel - did you replace? Selling prepaid?

  • Comments

Branch Cleanliness

  • Desks Clean/Clutter Free

  • Comments

  • Food and Drinks are not in customer view

  • Comments

  • All surfaces Clean/Dust Free

  • Comments

  • Doors and Windows Clean

  • Comments

  • Carpet Vacuumed

  • Comments

  • Floors Mopped

  • Comments

  • Trash Empty/Not Overflowing

  • Comments

  • Parking Lot Free of Trash/Debris

  • Comments

  • Walking Areas Free of Trash/Debris

  • Comments

  • Bathrooms Clean

  • Text

  • Soap and Paper Towels are Adequate

  • Comments

  • All Lighting is operable inside and out

  • Comments

  • Signage is in good repair

  • Comments

  • Wash Bay is clean and organized

  • Comments

  • Wash Bay is well maintained and representative of company standards

  • Comments

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