C6 Branch Checklist

• Name

• Branch
  Address

• Conducted on

  Date

Development

• Workbooks up to Date

  Yes

  No

  N/A

• Comments

• One on Ones being done

  Yes

  No

  N/A

• Comments

ESQI

• Employees know CSC7C3

  Yes

  No

  N/A

• Comments

• 80% Clean Cars on books and verified

  Yes

  No

  N/A

• Comments

• 3 Month ESQI at 83 or above

  Yes

  No

  N/A

• Comments

• Clean Car Checklists executed

  Yes

  No

  N/A

• Comments

• Car Inspections (5 minimum) Pass?

  Yes

  No

  N/A

• Comments

• Shaking Hands, Smiling, Opening doors

  Yes

  No

  N/A

• Comments

• Transaction Times - Pick Up under 7

  Yes

  No

  N/A

• Comments

• Transaction Times - Return under 5

  Yes

  No

  N/A

• Comments

• 3 critical questions

  Yes

  No

  N/A

• Comments

• LEAP used (PlusOne)

  Yes

  No

  N/A

• Comments

• Thank the customer

  Yes

  No

  N/A

• Comments

• CSC Taking Place on All

  Yes

  No

  N/A

• Comments

• S/F Log in Use

  Yes

  No

  N/A

• Comments

• Pended Tickets in line

  Yes

  No

  N/A

• Comments

• Branch is clean and organized

  Yes

  No

  N/A

• Comments

Growth

• Days Earned Growth 5%

  Yes

  No

  N/A

• Comments

• BOSS Calls Logged MTD at goal<br>

  Yes

  No

  N/A

• Comments

• PDMs Posted and up to date<br>

  Yes

  No

  N/A

• Comments

• Employees know Phone Plan<br>

  Yes

  No

  N/A

• Comments

• Phones answered in 2 rings<br>

  Yes

  No

  N/A

• Comments

• Marketing Calendar posted<br>

  Yes

  No

  N/A

• Comments

• Scheduled marketer is out<br>

  Yes

  No

  N/A

• Comments

• Lead Generation at 2 per em/month<br>

  Yes

  No

  N/A

• Comments

• E-Plus sign ups on pace<br>

  Yes

  No

  N/A

• Comments

Revenue

• QB Effective coaching, training, engaging?<br>

  Yes

  No

  N/A

• Comments

• Sales Updates (Consistent, good content)<br>

  Yes

  No

  N/A

• Comments

• Goal Board Updated<br>

  Yes

  No

  N/A

• Comments

• ARPD over goal<br>

  Yes

  No

  N/A

• Comments

• IPC 2% growth<br>

  Yes

  No

  N/A

• Comments

• Net Other Improvement<br>

  Yes

  No

  N/A

• Comments

• Insurance Rate Up vs PYMO<br>

  Yes

  No

  N/A

• Comments

• Occupancy at goal<br>

  Yes

  No

  N/A

• Comments

Cost Control

• Bad Debt Projected under $5/car<br>

  Yes

  No

  N/A

• Comments

• Personnel $150 range (Use Tracker)<br>

  Yes

  No

  N/A

• Comments

• Undocumented Damages below $4/car<br>

  Yes

  No

  N/A

• Comments

• 0531 Write Offs less than $2/car<br>

  Yes

  No

  N/A

• Comments

• Fuel - did you replace? Selling prepaid?<br>

  Yes

  No

  N/A

• Comments

Branch Cleanliness

• Desks Clean/Clutter Free<br>

  Yes

  No

  N/A

• Comments

• Food and Drinks are not in customer view<br>

  Yes

  No

  N/A

• Comments

• All surfaces Clean/Dust Free<br>

  Yes

  No

  N/A

• Comments

• Doors and Windows Clean<br>

  Yes

  No

  N/A

• Comments

• Carpet Vacuumed<br>

  Yes

  No

  N/A

• Comments

• Floors Mopped<br>

  Yes

  No

  N/A

• Comments

• Trash Empty/Not Overflowing<br>

  Yes

  No

  N/A

• Comments

• Parking Lot Free of Trash/Debris<br>

  Yes

  No

  N/A

• Comments

• Walking Areas Free of Trash/Debris<br>

  Yes

  No

  N/A

• Comments

• Bathrooms Clean<br>

  Yes

  No

  N/A

• Text

• Soap and Paper Towels are Adequate<br>

  Yes

  No

  N/A

• Comments

• All Lighting is operable inside and out<br>

  Yes

  No

  N/A

• Comments

• Signage is in good repair<br>

  Yes

  No

  N/A

• Comments

• Wash Bay is clean and organized<br>

  Yes

  No

  N/A

• Comments

• Wash Bay is well maintained and representative of company standards<br>

  Yes

  No

  N/A

• Comments