First impressions

Was the entrance / car park free of litter?

Is the food display case clean and full?

Were you greeted straight away?

We're the display jars in front of the till full?


Was the person on the till friendly?

Was their uniform clean / did they have a name badge on?

We're you offered their best sellers?

We're you offered any promotions and discounts?

Is your name taken?

We're you given a napkin / cutlery with your food?

Bar service

Was the person making the drinks friendly?

Was your name called for you to collect your drink?

Did the person making your drink say thank you?

Cafe environment

Was the condiment stand clean?

Was the cafe clean?

Was the music at a comfortable volume ?

Was the WiFi working?

We're all the lights in the store working?

We're the toilets clean?

General observations

Any member of staff stand out during your visit?

Any general observations from your visit today?

General Observations

Full Name and Signature of Inspector
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.