Cafe Mystery Shopper Survey

• Cafe Name

First impressions

• Was the entrance / car park free of litter?

  Yes

  No

  N/A

• Is the food display case clean and full?

  Yes

  No

  N/A

• Were you greeted straight away?<br>

  Yes

  No

  N/A

• Did they give you eye contact?

  Yes

  No

  N/A

• Was the colleague that served you upbeat/friendly?

  Yes

  No

  N/A

• Did you get the server's undivided attention?

  Yes

  No

  N/A

• Were the displays full and fresh?

  Yes

  No

  N/A

Service

• Was the person on the till friendly?

  Yes

  No

  N/A

• Was their uniform clean / did they have a name badge on?

  Yes

  No

  N/A

• Were you offered their best sellers?

  Yes

  No

  N/A

• Were you offered any promotions and discounts?

  Yes

  No

  N/A

• Was your name taken for the order?

  Yes

  No

  N/A

• Were you given a napkin / cutlery with your food?

  Yes

  No

  N/A

Bar service

• Was the person making the drinks friendly?

  Yes

  No

  N/A

• Was your name called for you to collect your drink?

  Yes

  No

  N/A

• Did the person making your drink say thank you?

  Yes

  No

  N/A

• Were all the drinks made correctly to your order?

  Yes

  No

  N/A

• Were all the drinks made within a reasonable time?

  Yes

  No

  N/A

Cafe environment

• Was the condiment stand clean?

  Yes

  No

  N/A

• Were all the tables clean and clear of dishes/clutter?

  Yes

  No

  N/A

• Was the cafe clean?

  Yes

  No

  N/A

• Was the music at a comfortable volume ?

  Yes

  No

  N/A

• Was the WiFi working?

  Yes

  No

  N/A

• Were all the lights in the store working?

  Yes

  No

  N/A

• Were the toilets clean?

  Yes

  No

  N/A

General observations

• Any member of staff stand out during your visit?

  Yes

  No

  N/A

• Any general observations from your visit today?

  Yes

  No

  N/A

• General Observations