Title Page

  • Client / Site

  • Location
  • Conducted on

  • Prepared by

General Questions

  • (Upon arrival) Please indicate whether the following statements are true:

  • There is adequate parking near the building.

  • I easily located the car showroom.

  • There were visible signs that directed me to the entrance.

  • Upon entering, was the reception area/information center welcoming?

  • Was there a receptionist/staff person present?

  • Did the receptionist/staff person greet you?

  • Did the receptionist/staff person:

  • Make eye contact with you?

  • Ask how he/she could help you?

  • Direct you to where you needed to go?

  • Is the receptionist/staff person friendly?

  • Was there a resource staff/Sales Professional member present?

  • Was the resource staff/sales professional wearing a name badge?

  • Did the resource staff/sales professional ask you to complete a sign-in sheet and/or register with a customer registration system?

  • Are you satisfied with the waiting time when you asked for help?

  • Please indicate whether the following statements are true about your interaction with the resource staff member:

  • He/she gave me an overview of available cars?

  • He/she followed up and asked if I had questions?

Rate the Staff Member/s

  • Please rate the resource staff member on the following service attributes:

  • Attentiveness

  • Availability

  • Courteousness

  • Friendliness

  • Helpfulness

  • Level of knowledge

  • Professional appearance

  • Professional behavior

  • How well he/she made me feel comfortable?

  • How well he/she explained things in a clear manner?

  • How well he/she treated me with respect?

  • How well was the question was answered?


  • After spending time in the car dealership and using the services offered, please indicate how satisfied or dissatisfied you were with the following service aspects:

  • Staff's knowledge about services

  • Staff's knowledge about pricing

  • How was the waiting time before you received the service?

  • How was the service?


  • Please rate the shop/center on the following:

  • Visual appeal

  • Welcoming environment

  • How well it was organized

  • Comprehensiveness to serve as an office in which to conduct a job search

Overall Impression

  • What was your overall impression of this Car Time Dealership?

  • What specifically was done well or impressed you? (Please list specific examples.)

  • What could be considered opportunities for improvement? (Please list specific examples.)

  • Do you have anything else you'd like to add, including any clarifications of previous responses?


  • Full Name and Signature of Respondent

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